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  1. Thread Author  Thread Author    #1  

    Default Couldn't Play the Track You Requested

    Hello,

    I recently upgraded my Motorola Xoom (WiFi) to ICS (4.0.3).

    I have my music stored in two separate locations: Internal Storage and SD Card.

    When I launch the "Music" application and try to play my music, it can't play some of the songs. Specifically, it tells me "Couldn't play the track you requested".

    I've tried clearing the cache for the "Music" application, rebooting, waiting for everything to index, etc. But I still continue to get these error messages. I can play the songs when I click on them from an application like ES File Explorer, but not from the Music app.

    I did a bunch of Google/Forum queries to see if I can find anyone that has the same issues, but have not found any similar posts.

    Any thoughts you could provide would be greatly appreciated.

    -Ronicus
  2. #2  

    Default Re: Couldn't Play the Track You Requested

    I had the same problem, it could not play any music off my sd card. Oddly enough, it even showed I had 4 copies of each file when I plugged the card into my computer. I formatted the card (make sure you backup important stuff!!), put the music back on and it works fine now.
  3. #3  
    DACNET's Avatar

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    Default Re: Couldn't Play the Track You Requested

    I continue to have this same issue after the ICS upgrade. Funny thing is that it works sometimes. I can even go to file manager/root explorer and individually play a song through Google Music.
  4. #4  

    Default Re: Couldn't Play the Track You Requested

    After the 4.0.3 update I get the "Couldn't play the track you requested" when I try to play music. When I connect the tablet to the computer I get an error message that it does not recognize the device.
    I removed the sd card and deleted the music and reinstalled the files but I still get the same error message.
    Ice cream sandwich (4.x) is not all that I was hoping for!
  5. Thread Author  Thread Author    #5  

    Default Re: Couldn't Play the Track You Requested

    Update:

    I restored the tablet to factory default (which gave me a clean install of ICS), reformatted the sdcard, and copied my music back to the SD card.

    It seemed to work for a day, but now I get the same error message.

    If anyone has any additional thoughts, I'd be interested to hear them.

    Thanks
    rich_l likes this.
  6. #6  

    Default Re: Couldn't Play the Track You Requested

    I think the problem is that the cache that Android uses to keep track of all the music has gotten out of synch with the actual contents of your droid. When Google Music tries to play your files, they are not there.

    Try the following: (1) erase all the music on your droid; (2) go to Settings -> Apps -> Media Storage -> Clear Data ; (3) reimport all of your music onto the droid.

    Also, consider using WinAmp instead of the Google Music player as it seems to be a little more robust to these kinds of problems (and I prefer the interface).

    Hope that helps.
  7. #7  

    Unhappy Re: Couldn't Play the Track You Requested

    Hi everyone

    Please explain to me what reformatted the sdcard is. I have been having the same problems as Ronicusd and OlReagan and have tried everything. I even sent my tablet back to Motorola and it came back with the same problem.

    I don't think I have reformatted the sdcard. I am new computers so if this is silly question I apologise.
  8. #8  
    p08757's Avatar
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    Default Re: Couldn't Play the Track You Requested

    This just started happening to me today. This sucks. Do you know how long it takes to put over 20gig of music onto an SD card?
  9. #9  

    Default Re: Couldn't Play the Track You Requested

    Follow the above advice for clearing the media storage data... then simply download any "Rescan Media" app from the market and run it. Give it time to rescan your media and it should be good to go.

    go to Settings -> Apps -> Media Storage -> Clear Data
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    p08757 and jaydw like this.
  10. #10  
    p08757's Avatar
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    Thumbs up Re: Couldn't Play the Track You Requested

    Quote Originally Posted by jwcurry83 View Post
    Follow the above advice for clearing the media storage data... then simply download any "Rescan Media" app from the market and run it. Give it time to rescan your media and it should be good to go.
    Thank you!!! I was about to go crazy and buy an iPad

    I need my music or I would shoot someone at work.

    This worked exactly as you described! I can not give you enough thanks!

    Here is a link to the Android Market of the "Rescan Media" app that I used:
    Thanked by:
    jeff327 likes this.
  11. #11  

    Default Re: Couldn't Play the Track You Requested

    Quote Originally Posted by p08757 View Post
    Thank you!!! I was about to go crazy and buy an iPad

    I need my music or I would shoot someone at work.

    This worked exactly as you described! I can not give you enough thanks!

    Here is a link to the Android Market of the "Rescan Media" app that I used:
    Not a problem.. I actually signed up for an account just to post on this thread because this issue was driving me crazy and I finally found a solution. I am happy I could save someone some of the frustration that I experience that last few days
    Thanked by 3:
    OlReagan likes this.
  12. #12  

    Smile Re: Couldn't Play the Track You Requested

    Quote Originally Posted by jwcurry83 View Post
    Follow the above advice for clearing the media storage data... then simply download any "Rescan Media" app from the market and run it. Give it time to rescan your media and it should be good to go.
    It's really work~~ Thanks so much
  13. #13  

    Default Re: Couldn't Play the Track You Requested

    Thanks jwcurry83, I consider myself pretty savy but I was going nuts trying to figure this problem out on my new evo 4g lte.
  14. #14  

    Default Re: Couldn't Play the Track You Requested

    The Solution is simple... Go To

    Settings > Apps > All > Google Play Music

    Then Force Stop this App and do Clear data, then go to your Google Play Music again and this App will re scan you media and DONE.. you problem has gone
  15. #15  

    Wink Re: Couldn't Play the Track You Requested

    Hello friends,
    I also had the same problem after upgrading to ICS but I finally found the perfect solution. You don't have to format you sdcard and nothing like that. Just do the following:
    1) Delete all the songs from your sdcard and internal storage.
    2) Now Shut down your xoom and remove sdcard.
    3) Insert sdcard in and turn on xoom again.
    4) Now after xoom boots up, go to settings>developer options>usb debugging mode and start debugging mode.
    5) Now just connect your xoom to your computer and transfer your music to sdcard.
    6) You won't have any problem whatsoever after this. This will even fix lag problems on 320 kbps songs.

    Hope this will help you out.
  16. #16  

    Default Re: Couldn't Play the Track You Requested

    The guys that suggested to clean up the Media Storage are awesomest guys ever !!
    The sole reason that I registered is to say ... you're da man :P

    I cann't thank you enough as this dumb problem was driving me crazy !!
    I'm really not sure what would be the purpose of media rescaning if it doesn't reindex the whole thing not only adding to the library ....
    I hope someone with knowledge let Google know about this!
  17. #17  
    Cyrilmak's Avatar
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    Default Re: Couldn't Play the Track You Requested

    My God I was having this issue, it kept happening after 3 resets. So glad I saw this thread. It was driving ME INSANE. THANK YOU TO EVERYONE IN THIS THREAD!!!!!!!!!!!!!!!
  18. #18  

    Default Re: Couldn't Play the Track You Requested

    I'm still having loads of issues after following the above steps. Have deleted all music from device and SD card, have cleared data, have rescanned, have restarted Xoom, and the music player STILL sees all the old music that no longer exists.

    This is enough to make me think that Android is as cr@p as iOS!!
    Thanked by:
    Tacty 
  19. #19  

    Default Re: Couldn't Play the Track You Requested

    Quote Originally Posted by OlReagan View Post
    I had the same problem, it could not play any music off my sd card. Oddly enough, it even showed I had 4 copies of each file when I plugged the card into my computer. I formatted the card (make sure you backup important stuff!!), put the music back on and it works fine now.
    You didn't have to format the SD card. Although oddly, it accomplished the same result as doing the following: Go to settings/storage. In the right panel scroll down to the bottom and tap "unmount SD card". When it unmounts, simply remove the card from the Xoom, then plug it back in. That's it. Open (any) music app and the problem should be resolved after the player scans the SD card for music files. This, btw also solves the problem of duplicate songs being listed in albums, even though you know there is only one copy of each song there (by checking the file folder either on the Xoom or through Windows explorer).
  20. #20  

    Default Re: Couldn't Play the Track You Requested

    Not having that problem on jellybean (yet) hope it was fixed for good as that was a major letdown in ics
  21. #21  

    Default Re: Couldn't Play the Track You Requested

    I have been looking for answers for a few weeks. I have a Razr Maxx. Prior to the Jelly Bean update around Xmas, I could play all my music. Now, it's reduced to about half. Which is really infuriating b/c I use my phone for music primarily. I have tons of music so I agree that it would take forever to reload it, should I clear it off. I did actually reload a couple of albums, from my pc, in mp3 format, and they still didn't play. I don't know what happens when you hit "clear data" in the Media manager. I am afraid it will wipe out all the music off the phone and sd card. Is that what it means?
  22. #22  

    Default Re: Couldn't Play the Track You Requested

    Glad came on thread n read further. Unmount sd card n remount worked for me on Lenovo tab 9". Happened to Google play music after it replaced play store music app of same icon some months after, Version 4.1.513 if that matters. Definitely try this option first!!! This may explain why on another music player multiple copies of tracks on all albums showed up when only one existed.
  23. #23  

    Smile Re: Couldn't Play the Track You Requested

    I have a Samsung Galaxy lll. The songs that I have already downloaded from Google Play have suddenly stop playing. I recently read from another post that someone else had the same problem. Please help! Now I am not to good with technology terms. Please explain to me what is meant by formatting the SD card?
  24. #24  

    Default Re: Couldn't Play the Track You Requested

    Fix: Settings -> Manage applications -> Google Play Music -> Clear data
    Clear Data will wipe the corrupted track/database and allow Google Play to re-dowmload the data.
  25. #25  

    Default Re: Couldn't Play the Track You Requested

    Quote Originally Posted by jwcurry83 View Post
    Follow the above advice for clearing the media storage data... then simply download any "Rescan Media" app from the market and run it. Give it time to rescan your media and it should be good to go.
    Thank you jwcurry83! This worked for me!
    I have a Droid Razr Maxx HD on Android 4.1.2.

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