Xoom possible defect
Let me first to say that i love my xoom tablet, and im starting this thread to help other xoom owners before warranty run out...
I noticed today when cleaning my xoom, the xoom front glass panel is coming detached.. right on top of the camera location. I went into the Verizon store this afternoon to seek a replacement, they offered to ship a replacement overnight. I decided to check out the display unit and noticed the glass panel coming undone in the same area... so just wanted to check if anyone else has seen this problem with their xoom. Perhaps its an early run defect..
Last edited by cdejesus1119; 03-12-2011 at 10:02 PM.
- 03-12-2011, 10:07 PM #2
- 03-12-2011, 10:17 PM #4
- 03-12-2011, 10:17 PM #5
- 03-12-2011, 10:28 PM #6
- 03-13-2011, 12:08 AM #8
- 160 Posts
Sorry that is happening to yours. But I am glad it is not happening to mine... I am glad to hear verizon is helping you out with it. Oh and the Xoom has a 1 year parts and manufacturing defects return policy. I would be more worried about getting a referb say this happens in 2 or 3 months from now...
- 03-13-2011, 12:51 AM #9
- 03-13-2011, 09:22 AM #10
- 13 Posts
i hate that i read this...of course i go look at mine and i have the same issue...although mine doesn't seem to be quite as severe...and like most of you, i picked mine up 1st day as well...i'm not all that worried however...if it continues to get worse then i'll take it back to best buy, or simply wait until the 4g units are available and get a replacement then...seriously though, thanks for pointing it out...hopefully we're in the minority
- 03-13-2011, 11:24 AM #11
- 03-13-2011, 11:29 AM #12
ugh. yep. I didn't notice it before but after reading this I examined mine closely and sure enough, the top of the screen is protruding very very slightly above the casing while the bottom of the screen is actually set below the casing by about the same amount. At this point, its so slight that I'm not going to do anything but keep an eye on it to see if it gets worse.
To give you an idea of how slight it is on mine, I put two sheets of paper against it and the protrusion was enough to stop just the bottom sheet from sliding over it while the top went right over without snaging
Just another observation - I really think its been like that since I got it. I had noticed before whenever I was wiping the screen with a lint free cloth, that I could feel a slight variation across the top of the screen with my fingertips, it was very sublte but it was there. I just wiped it now and felt the same thing and noticed it corresponds exactly with where the screen is slightly protruded.
Last edited by DoctorWu; 03-13-2011 at 11:34 AM. Reason: added some more insight
- 03-13-2011, 11:49 AM #13
- 03-14-2011, 08:05 PM #15
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- 03-15-2011, 01:14 AM #18
- 03-15-2011, 11:18 AM #19
Bad news... they sent me an empty box for me to send it in to Motorola, they refused to exchange it since it was 2 days outside the 15 day period. Bummer! Oh well a buddy of mines has the same issue with his and he fixed it by putting a hair dryer on high heat next to the metal casing allowing the glue to melt.. he placed a couple of clothes pins to apply pressure and left it over night. If that doesn't work for me its going back to moto.
- 03-16-2011, 03:25 PM #21
Ok update.. Just got my exchange unit in the mail from Motorola seems like a new one. Bummers, it has the same issue just less noticeable. In this case its right over the camera area.. but im a happy camper since its really barely noticeable even when viewing in the prior angle.
Has it gotten any worse for people out there with the glass coming undone?
- 03-30-2011, 03:56 PM #24
- 03-30-2011, 04:01 PM #25