Motorola Repair Service Question
Has anybody had to send their Xoom in for service? If so, how long was the turn around?
I have to send my Xoom in because it has a small bubble under the screen if I press down a little harder than normal. I'm just hoping it doesn't take forever. Verizon sent me a box to use to send the Xoom to Motorola and said they ship it back overnight as well. Have any of you gone through this with them?
- 06-08-2011, 12:08 PM #2
- 06-09-2011, 08:05 AM #4
- 06-09-2011, 10:49 AM #5
- 06-09-2011, 06:13 PM #6
- 51 Posts
I sent mine back because it was malfunctioning -- every thing I'd run would force-close, pictures had blocky artifacts, and it would eventually spontaneously reboot. I went to the Verizon store, where they actually picked up a phone and handed it to me and dialed tech support. The tech on the phone wasn't very familiar with the process of sending it back to Motorola, so the call took forever. I'd recommend going through Motorola directly since you're going to end up sending it to them and not Verizon.
I think I sent it back on a Wednesday or Thursday and had the replacement by Tuesday. Actually it must have been a Thursday. I went to the store on a Monday, got the box on Wednesday and sent it out Thursday. I had it back by Tuesday.
- 06-13-2011, 12:27 AM #7
I had called Verizon, and as stated the call took forever, they really have no idea about this tablet. I was able to sit down and have dinner with my girlfriend in the time it took the person to figure out how to send me packaging to send it to Motorola.
I put it in a drop box today so it'll be in their hands at some point tomorrow. Hopefully they send it back Wed/Thurs. I already miss the thing, man it's been a few short months but I guess I rely on it heavily for my everyday work tasks.
That was very fast, put the first tablet in a drop box on Monday and have a new one in my hands right now.
Ah, It was a long few days!!! But props to Motorola for the fast acting. It's good to know they back their stuff up.
- 06-16-2011, 07:40 PM #10
- 26 Posts
I think I have the same problem as you - a spot on the screen that gets blacker whenever you press the screen. It is also visible when not touching the screen if you get the right angle. The screen is still usable but the spot is annoying. I don't remember it being there when I got it. I've had it nearly 3 months.
Who did you call to get it replaced? Is the new one perfect?
The problem is that when you press a little on the screen you can see the liquid beneath it kind of bubble.
Motorola is horrible, I'm ready to get rid of this piece of crap. You get people on the phone who can't speak clear English, have no interest in helping you and apparently don't have a boss to talk to.
Moto can go to hell and take this piece of crap with them as far as I'm concerned.
- 06-23-2011, 09:45 PM #13