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  1. Thread Author  Thread Author    #1  

    Default Updates on backordered bumpers?

    Lots of threads about backordered phones finally being resolved, but has anyone heard anything about the bumpers?

    The backorder email only mentioned phones, but it seems pretty clear that the bumpers are backordered as well.
    I spoke with a Google CSR this morning who said that her information shows that they have zero inventory. Makes me grateful that my phone and bumper were on two separate orders.
  2. #2  
    Kaenon's Avatar

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    Default Re: Updates on backordered bumpers?

    Quote Originally Posted by StevieY43 View Post
    Lots of threads about backordered phones finally being resolved, but has anyone heard anything about the bumpers?

    The backorder email only mentioned phones, but it seems pretty clear that the bumpers are backordered as well.
    I spoke with a Google CSR this morning who said that her information shows that they have zero inventory. Makes me grateful that my phone and bumper were on two separate orders.
    I've seen them going for $100+ on eBay! :O
  3. Thread Author  Thread Author    #3  

    Default Re: Updates on backordered bumpers?

    Quote Originally Posted by tjm9007 View Post
    I've seen them going for $100+ on eBay! :O
    I saw that as well, totally nuts. Gotta love supply and demand...
  4. #4  

    Default Re: Updates on backordered bumpers?

    Quote Originally Posted by tjm9007 View Post
    I've seen them going for $100+ on eBay! :O
    Yeah that's absolutely insane. I sold my Nexus 7 OEM case a week after I got it (pre-ordered w/ the Nexus 7 this summer) for 75 bucks...so people really want the OEM stuff bad!
  5. #5  

    Default Re: Updates on backordered bumpers?

    Ordered my bumper on 23rd November from Play Store UK (only ordered bumper as already got the handset from other source).

    Advertised as 3-5 business days shipping (see below) ....



    ...and still showing "Pending" in Google Wallet, only been 3 business days since the 23rd so fingers crossed........

  6. Thread Author  Thread Author    #6  

    Default Re: Updates on backordered bumpers?

    There's a charge pending on my CC for the amount of my pending bumper order. Dated last night (11/28). Of course, then again there was also a pending charge 2 weeks ago and that didn't work out so well...

    Play store now shows pending with the date 11/29
  7. #7  
    cinek's Avatar

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    Default Re: Updates on backordered bumpers?

    got an email on monday I think saying it's on back order and will go out within 2 weeks
  8. #8  

    Default Re: Updates on backordered bumpers?

    I reply to this thread that I posted on another one too,if considered crossposting please delete, is fine by me.
    Follow up to this is the brand new mail which mentions:
    Hello Georgios,

    Thank you for contacting Google Support, I apologize about the delay. I can understand how this issue could be frustrating, but I hope I am able to answer all of your questions!

    I do apologize they are not sold out in the UK. So I have sent this to the shipping team to find out why it hasn't been shipped.
    If you have any other questions/concerns, feel free to reply to this email or call into 855-836-3987.

    Thank you for being a Valued Google Play Customer.

    Regards,

    Monika
    The Google Play Support Team


    WTF?
    So they are not sold out but everyone is waiting for a bumper or they are but the google employee does not know???
    Any answer being true is...lame.

    Quote Originally Posted by Georgios Alevizos View Post
    Let me give some ''info''.
    Ordered a bumper on the 15th, the site was showing on stock (obviously).
    My google wallet showed the order as ''pending''.
    Emailed google on the 21st.
    On the 22nd i get this reply:
    Hi .....,

    Thank you for contacting Google Play support.
    "Within 3 weeks" is the only guidance I can provide at this time. Ill only know the scheduled delivery date when you receive an email notification that your order has shipped.

    If you have any questions, please feel free to contact me.

    Regards,

    Bufkin

    The Google Play Support Team


    I email google again on the 26th.
    I get this answer:
    Hi *they spelled my name WRONG here!),

    Thank you for contacting Google Play support.
    Your order will be shipping shortly. Thank you for your patience and we appreciate your order.

    Thanks,

    Mabel

    The Google Play Support Team

    So I email once more this reply:
    Thank you for your answer but this is not an answer really.
    What does shortly mean?
    This day, this week?
    Thanks.

    And I get this answer:
    Hello......,

    Thank you for contacting Google Support, I apologize about the delay. I can understand how this issue could be frustrating, but I hope I am able to answer all of your questions!

    Rest assured that Nexus 4 Bumpers orders are being delivered based on the order in which they were received. Due to overwhelming demand we sold out of Nexus 4 Bumpers extremely quickly.

    If you have any other questions/concerns, feel free to reply to this email or call into 855-836-3987.

    Thank you for being a Valued Google Play Customer.

    Regards,

    Monika
    The Google Play Support Team

    This is just a joke.
    I ask WHEN is ''shortly'' and they answer to me something completely different which is that orders are delivered based on the order in which they were received (which is NOT the case but I can not explain that, considering that they are not even able to answer a simple question).

    And yes...still waiting for that ''shortly'' to end.
  9. Thread Author  Thread Author    #9  

    Default Re: Updates on backordered bumpers?

    I just got a shipping notice for my "backordered" bumper, which was ordered on 11/13. That's actually the first bumper-related communication I've received from Google after the initial order confirmation.
    Thanked by:
  10. #10  
    Ziptied's Avatar
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    Default Re: Updates on backordered bumpers?

    The call center are contracted and aren't google employees.
    Google it.
  11. #11  

    Default Re: Updates on backordered bumpers?

    I ordered one with my phone on launch day. Phone arrived Thursday, Bumper arrived today. No shipping notifications arrived for either.
  12. #12  

    Default Re: Updates on backordered bumpers?

    Quote Originally Posted by Ziptied View Post
    The call center are contracted and aren't google employees.

    Zip,

    Any idea when are they getting more bumpers?

    I can understand having issues manufacturing phones in bulk, but bumpers?
  13. #13  
    Ziptied's Avatar
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    Default Re: Updates on backordered bumpers?

    Quote Originally Posted by LeftEyeBlindPR View Post
    Zip,

    Any idea when are they getting more bumpers?

    I can understand having issues manufacturing phones in bulk, but bumpers?
    I'm being told 2 weeks till they begin shipping again. Sucks I know but at least its something.
    Google it.
  14. #14  

    Default Re: Updates on backordered bumpers?

    Ordered 16 GB Nexus 4 at 2:17 pm CST on 11/13
    Ordered bumper at 7:40 am CST on 11/14

    Received backorder email for Nexus 4 on 11/15
    Received shipping this week email for Nexus 4 on 11/26
    Received shipping confirmation for Nexus 4 from Google on 11/27 and from UPS just after midnight that night
    Received shipping confirmation for bumper from Google and UPS on 11/29

    Bumper is scheduled to arrive on Monday 12/3
    Never received a backorder email for my bumper.

    I'm in the US.
  15. #15  

    Default Re: Updates on backordered bumpers?

    Quote Originally Posted by Ziptied View Post
    I'm being told 2 weeks till they begin shipping again. Sucks I know but at least its something.
    I wish you were told that orange would be a color option

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