05-20-2017 10:03 PM
29 12
tools
  1. drathos's Avatar
    Has anyone else had an issue with audio cutting out while playing with the speaker or headphones? Occasionally when playing music (Google Play Music) or games, all sound will suddenly stop. Starting another sound source (advancing to next track, video ads in a game, sound from another app, etc..) seems to get it going again.

    I haven't run into it with my Bluetooth headphones.

    I'm curious if this is a hardware issue or OS. I didn't notice this happening in Marshmallow on my Nexus 5, so I'm leaning toward a hardware or driver problem..
    hedphurst likes this.
    10-28-2015 07:41 PM
  2. eaccentsac's Avatar
    Has anyone else had an issue with audio cutting out while playing with the speaker or headphones? Occasionally when playing music (Google Play Music) or games, all sound will suddenly stop. Starting another sound source (advancing to next track, video ads in a game, sound from another app, etc..) seems to get it going again.

    I haven't run into it with my Bluetooth headphones.

    I'm curious if this is a hardware issue or OS. I didn't notice this happening in Marshmallow on my Nexus 5, so I'm leaning toward a hardware or driver problem..
    Does this also happen in safe mode? Perhaps another app is interrupting?
    10-29-2015 07:35 AM
  3. Young steezy's Avatar
    I've noticed the same issue, seems totally random. Maybe audio drivers need updating? Its weird because it started happening very suddenly
    10-31-2015 11:48 AM
  4. Lazy Tango's Avatar
    This is happening on my 6P. Trying like crazy to figure out what's going on with no luck.
    10-31-2015 11:21 PM
  5. NovMike's Avatar
    Same here. Nexus 5X. I get the issue on all audio-playing apps, i.e. YouTube, Google Music and Pocketcasts. If I pause and start playing again, it works for a few seconds and then stops. I also did not see this on my Nexus 5 with Marshmallow
    11-01-2015 05:32 AM
  6. danielcj's Avatar
    I haven't noticed this on my 5x but noticed while streaming google music occasionally I would get audio skips in the same locations where I used to use my Moto X with no issues. Might be a buffering issue though.
    11-01-2015 10:42 AM
  7. John Whipple's Avatar
    5X here, but pausing or switching apps doesn't fix it. Unplugging headphones *does* fix it, as does adjusting alarm volume in settings (where it invokes a chime) but not from the handy new, uh, shade adjuster (where it doesn't) so it's certainly a software issue.

    I've only had the problem with the headphone out. It never cuts out before a couple minutes, but never seems to make it past five or so before failing.
    11-03-2015 12:03 AM
  8. Adam Renak's Avatar
    Same problem here - Nexus 5X.

    Audio seems to cut out after a few seconds of playback. Doesn't seem to happen all the time but it picks its moments.

    Haven't tried with headphones but the problem occurs using the phone's built-in speakers.

    Most noticeable with Google Now - if it tries to read something out, it only manages the last few words.
    11-03-2015 04:02 AM
  9. John Whipple's Avatar
    As per this reddit post:
    (sorry, can't post links) /r/nexus5x/comments/3r5aig/possible_fix_for_audio_cutting_out/
    I toggled: Settings>Google>Search & Now>Voice>"Ok Google" detection>Always on
    to OFF and then back ON, rebooted, and the audio has been solid since.

    HTH.
    Guatiao likes this.
    11-03-2015 08:47 AM
  10. Lazy Tango's Avatar
    As per this reddit post:
    (sorry, can't post links) /r/nexus5x/comments/3r5aig/possible_fix_for_audio_cutting_out/
    I toggled: Settings>Google>Search & Now>Voice>"Ok Google" detection>Always on
    to OFF and then back ON, rebooted, and the audio has been solid since.

    HTH.
    I really, really don't want to jinx it, but this worked for me. Thank you, sir.
    11-04-2015 09:32 PM
  11. Megan Pritchard1's Avatar
    I'm having major issues with playing google music while trying to do ANYTHING else (facebook, email, browse) causing the music to skip, stop, cut out constantly, etc. Then the other task doesn't load, then the whole phone locks up, goes blank for a good several minutes. I'm not doing anything crazy here and my previous Nexus 6 NEVER had any of these issues. I'm really ready to return it.
    11-05-2015 09:11 AM
  12. drathos's Avatar
    Twice this week, I had to commute downtown, which is when I use my corded headset instead of my bluetooth one (I switch to airplane mode when the Metro goes underground to save battery). I didn't have any problem with the audio cutting out either time. I'm not sure what's changed since the last time. I did reboot once over the weekend because I started seeing performance issues, like when I'd see many processes restarting on Lollipop. The app section in settings no longer shows that info, tho, so I don't know if that was what was going on.
    11-07-2015 10:38 PM
  13. scgf's Avatar
    Seems to be affecting several users. There's a thread on the 5x XDA forums too. I think for me it's been happening since the MDB08L update. I just turned off Google Now 'Always On' and my podcast is playing fine (so far, lol). Not ideal because I do use OK Google, but continuous audio playback is way more important to me. Hopefully it'll be fixed soon
    webmatic and hedphurst like this.
    11-08-2015 05:33 AM
  14. scgf's Avatar
    Interesting. I use Nova Launcher and switched off Google Now 'Always On' in the phone settings, but left it enabled in Nova Settings 'Gestures and Inputs'. I can still say 'OK Google' on any screen and so far the audio is playing without stopping every minute or so. Will also post this in the XDA forum so please excuse me for repeating it - I know some people get stressed when they see the same post elsewhere, lol.
    hedphurst and Guatiao like this.
    11-08-2015 07:38 AM
  15. karthik ch1's Avatar
    Has anyone else had an issue with audio cutting out while playing with the speaker or headphones? Occasionally when playing music (Google Play Music) or games, all sound will suddenly stop. Starting another sound source (advancing to next track, video ads in a game, sound from another app, etc..) seems to get it going again.

    I haven't run into it with my Bluetooth headphones.

    I'm curious if this is a hardware issue or OS. I didn't notice this happening in Marshmallow on my Nexus 5, so I'm leaning toward a hardware or driver problem..
    Same problem here On my nexus 6p! Audio cuts out randomly while listening to music Or while gaming with headphones on. Not sure if this is happens with no headphones.
    Hope google notices this soon enough.
    11-09-2015 09:39 AM
  16. scgf's Avatar
    I posted a possible solution in messages #13 and #14. I can confirm after several hours the audio on my phone no longer keeps cutting out.
    11-09-2015 10:02 AM
  17. webmatic's Avatar
    I have the same issue on 6p so it seems issue with OS. At least a chance for fix.
    12-03-2015 01:29 PM
  18. roop27's Avatar
    Same issue here with 5x. I hear a little pop every time the sound cuts out. Facebook YouTube and Spotify are all affected.

    Posted via the Android Central App
    12-04-2015 03:23 AM
  19. hedphurst's Avatar
    Disabling "Ok Google" detection everywhere didn't fix the problem for me, but it got me looking in the right place. I restored version 5.8.58.19 of the Google App from a Titanium backup I had, and early results are good. No more random pauses every 3-4 minutes since I downgraded the app and rebooted. I'm running OZOP ROM (TouchWiz) v12 on my Samsung Galaxy S6 (TMo branded), and had been having the issue in every music app I tried, including Play Music, SoundCloud, SiriusXM, and PocketCasts. After rolling back to the older Google App, I streamed a few songs in SoundCloud over Bluetooth without any skips or pauses.

    Edit: It seems that the Ok Google Everywhere detection still needs to be disabled to fix the audio issue with Google v5.8.58.19. I think I might try digging around for an older version of the app to see which update started causing the problem.
    02-20-2016 11:17 AM
  20. mammique's Avatar
    Fixed this issue on my Android TV Box by disabling SPDIF audio output on audio settings, living only HDMI audio enabled.
    02-26-2016 03:21 AM
  21. xesionprince's Avatar
    Fruity Loops Mobile version 3.0.9.7
    Android version 6.0.1
    Model: D6503 (Z2)

    Problem: possible buffer underrun or cut-out of audio.
    [Email address removed by Moderator]
    11-20-2016 06:25 AM
  22. Devan Blackburn's Avatar
    my samsung galaxy s4 just recently started cutting out with my headphones in. but works perfectly fine with anything else. i've tried 2 different pairs of head phones and it happens with both... is it possible that theres something wrong with the actual headphone jack or just the headphones? i'm getting really upset because i listen to my music every day. and if i cant with headphones i'll end up getting pissed and breaking my phone even worse. i don't have money to get a new phone. please help. i don't know who else to ask
    01-05-2017 09:58 AM
  23. vVick3d's Avatar
    Likely if you have 2 headphones that work on other devices but not your s4, then it means there is probably a motherboard problem or jack problem. Might want to try the s4 forum and see if others have had the same issue.
    01-05-2017 12:37 PM
  24. JohnsonLFisher's Avatar
    My LG v20 recently started having the audio problem. Originally I noticed the pause on YouTubes and thought it was a network issue however the same YouTube that would pause on the LG v20 work just fine from TVs and Blu-ray players using the same network. Next I noticed that music playback on the phone would also cause with a message pointing to the music track. I was able to play the same music tracks using Bluetooth devices driven with the LG v20, but not directly on the phones speaker. So it seems that audio playing directly on the LG v20 is the catalyst for the problem.
    01-11-2017 01:36 PM
  25. MadMax3D's Avatar
    I don't think this is a hardware issue. I'm getting the same thing happening on my LG G3. Happens while using the native music player or Spotify. It happens intermittently using the jack or phone speakers, but seems to only happen when the screen goes off/rest mode. That's when the audio starts to cut in/out. This is a recent occurance. Possibly since my last update.
    01-15-2017 08:11 AM
29 12

Similar Threads

  1. Wifi connected but pages time out
    By AC Question in forum Ask a Question
    Replies: 11
    Last Post: 10-30-2015, 12:08 AM
  2. Co.sec.andoid.app.flashbarservice, has stopped? How can I get out of it?
    By AC Question in forum General Help and How To
    Replies: 1
    Last Post: 10-28-2015, 12:45 PM
  3. My S5 screen is slowly blacking out
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 10-28-2015, 12:22 PM
  4. Replies: 0
    Last Post: 10-28-2015, 10:07 AM
  5. Replies: 1
    Last Post: 10-28-2015, 08:13 AM
LINK TO POST COPIED TO CLIPBOARD