Nexus 5X: Chase app needs an update

[eaccentsac]

Please, if you bank with Chase, use secure messaging and/or the app review to let them know that they need to update the camera API!

Point them to this web article if need be: Google explains why some photos taken with the Nexus 5X are upside down

 

[Penguwin]

LOL... Yea, I've seen a few apps like this .

 

[srkmagnus]

Hopefully they get an update soon. That's such a big feature that needs to be updated to work properly.

 

[eaccentsac]

Hopefully they get an update soon. That's such a big feature that needs to be updated to work properly.

Ditto. Without an update to the camera API, it makes the app virtually useless to me now that I have the 5X.

 

[strawbee]

I actually called in and told them about it, but I'm not sure they're doing anything about it.

 

[JewbixCube]

Rated mobile app 1 star with explanation and sent a secure message, referenced the androidcentral article and the reddit post in both. Will keep you posted if I hear back...

 

[benhaube]

I bank with PNC Bank and their app is the same. I don't get physical checks often, but the few times I have since getting the 5X has made things difficult.

Posted via the Android Central app on my Nexus 5X with Project Fi

 

[jonebk12]

Same problem with the Wells Fargo app. Weird that it only seems to be banking apps that still have this issue. For the longest time, Wells Fargo wasn't even compatible with the 5X and you couldn't download the app at all.

 

[eaccentsac]

Same problem with the Wells Fargo app. Weird that it only seems to be banking apps that still have this issue.

Makes one wonder how "techie" our banks really are in terms of app development....

 

[jonebk12]

Makes one wonder how "techie" our banks really are in terms of app development....

Indeed. Part of me wants to give them the benefit of the doubt though. Given the super sensitive nature of the content these apps handle, the developers surely have to be extra careful in rolling out updates which could explain these kinds of lags and delays.

 

[Grabber5.0]

I'm curious - does this prevent the online deposits from working, or is it just annoying?

 

[eaccentsac]

I'm curious - does this prevent the online deposits from working, or is it just annoying?

It still works. It's just hard to center the check in the camera box. Adjusting the positioning requires that we move in the OPPOSITE direction that is intuitive.

 

[JewbixCube]

Chase has written back to my inquiry with a long-winded response that actually included a date for when this will be fixed:

Dear Alex,

Thank you for contacting the Internet Service Center. I
understand your concern about depositing checks through
your mobile device. My name is Ruby Rosete, and I'm glad
to review your attached file.

We thank you for bringing this matter to our attention.
Please be assured that we're working to correct the issue
as quickly as possible. We appreciate your patience.
Please expect to have it resolved on March 13, 2016.

Please note that this issue should not prevent you from
submitting the deposit.

If you need any other assistance, you can send us a secure
message. We appreciate your business and thank you for
choosing Chase.

Thank you,


Ruby Rosete
Customer Service Specialist

 

[eaccentsac]

Chase has written back to my inquiry with a long-winded response that actually included a date for when this will be fixed:

Nice that there is a due date!

 

[Bob Garon]

Chase has written back to my inquiry with a long-winded response that actually included a date for when this will be fixed:

Awesome!!! Thank you for keeping us posted on this.

Posted via my Nexus 5X & T-Mobile Unlimited

 

[TomSoCal]

No update yet as of March 17, 2016. I just ran into this problem with Chase Mobile Banking app today after I got my Nexus 5X about a week ago. I guess I'll keep my fingers crossed it gets fixed soon.

 

[gunther19]

As of 4/15/2016, still getting wonky upside down images in Chase app.

 

[eaccentsac]

As of 4/15/2016, still getting wonky upside down images in Chase app.

Argh. We need an uprising

 

[Grabber5.0]

C'mon Chase, even Bank of America has fixed their app... Get on the ball.

 

[wutzup]

Just checked, it is fixed. Now we can deposit checks without having to stand on our heads.