So I have had the 6P since February of this year. It has been in a case ever since I picked it out of the box. I have never even dropped it and this past weekend I see a bump on the case so I remove the case to inspect the phone and there are 2 outward bends 1 over the power button and 1 over the volume up button. So I did what everyone does, I Googled it and reached this post. After reading a little bit of it I called Huawei customer support. After about 45 minutes of going back and forth with the supervisor, they will not admit that its a defect on their end. My phone is in PRISTINE condition. I mean not a ding or a scratch, not even on my screen protector. I am very careful with my unit and Huawei is not even ready to stand by their product. It could have been because the phone gets hot and the aluminum strip is so thin that it can bend. I use my phone very heavily and it can get hot sometimes.
I was very skeptical on going with a phone made by Huawei and waited for a while to make sure the reviews were on point prior to making my move, yet I get hit with this issue. Huawei knows that they have replaced phones for customers with the same issue as mine, yet they are pulling a double standard on my issue and not helping me.
The only thing I was able to do was to send the pictures and present my case to the supervisor and he is supposed to take it up the chain of command. I am not holding my breath about this but lets see what happens. Does anyone have any suggestions on what I can do. I have attached pictures on this post to show you guys what happened.
I really hope someone has some insight in this issue. Really ticked off at the corporation and feel helpless!