A
AC Question
Can't add work exchange account to Nexus 6P (Google Fi)
Hi All,
A friend and I switched over to Google Fi and got the Nexus 6P.
I was able to add my exchange work account to the gmail app just fine.
However, my friend is unable to do the same. We work at the same company, so everything except the username/PW is the same.
We've discovered the following: Whereas upon account creation I am prompted as to whether I want to add gmail to the device administrators (don't remember the exact wording), my friend does not get that prompt. Subsequentially, the exchange-server specific policies can't be applied, which results in the email not being synced/retrieved.
He had an iPhone before, and we've removed the ActiveSync connection via Outlook Web Access (as described in other walk-throughs I've read). Still no luck.
Has anyone come across this problem before?
I tested my account on his phone, and it works. Hence I think there's a problem with his account, I just don't know what it could be.
If we can't find a solution, we probably need to get our IT department involved, which means installing a third-party solution (which is what we are trying to avoid).
Any suggestions are greatly appreciated!
Thanks,
Cyn
Hi All,
A friend and I switched over to Google Fi and got the Nexus 6P.
I was able to add my exchange work account to the gmail app just fine.
However, my friend is unable to do the same. We work at the same company, so everything except the username/PW is the same.
We've discovered the following: Whereas upon account creation I am prompted as to whether I want to add gmail to the device administrators (don't remember the exact wording), my friend does not get that prompt. Subsequentially, the exchange-server specific policies can't be applied, which results in the email not being synced/retrieved.
He had an iPhone before, and we've removed the ActiveSync connection via Outlook Web Access (as described in other walk-throughs I've read). Still no luck.
Has anyone come across this problem before?
I tested my account on his phone, and it works. Hence I think there's a problem with his account, I just don't know what it could be.
If we can't find a solution, we probably need to get our IT department involved, which means installing a third-party solution (which is what we are trying to avoid).
Any suggestions are greatly appreciated!
Thanks,
Cyn