Windows 8.1 doesn't see Nexus 6p via USB

[paulwallace1234]

Hi Ladies and Gents,

Moved over here from CrackBerry

I've just got myself a Nexus 6p H1512 running stock and non-rooted 6.01 MM, I'm trying to enable file transfers from my PC but for some reason the PC seems completely oblivious to the device, I mean it does obsoletely nothing (Charges that's it), no sound from the PC (nothing in device manager) and the device itself shows nothing, no charging notification (my Nexus 5 on the other hand works fine on the same PC/USB port).

I have Dev mode enabled with USB Degugging enabled alongside USB Configuration set to MPT in Dev Options

Was wondering if the USB cable was damaged but have no other USB-C handy and it seems to charge fine.

Done the obvious different ports and rebooted both.
Pretty new to Android stuff so any help would be appreciated.

Thanks

 

[Aquila]

Does the 6P show up in device manager when you plug it in?

 

[paulwallace1234]

Does the 6P show up in device manager when you plug it in?

No, it doesn't show anything new.

I know Windows 10 has native type C support, not sure if 8.1 needs anything installed or if it even supports it?

 

[Aquila]

If the Nexus 5 still shows up on Windows, you may want to clear your adb drivers and devices and install the google drivers again.

 

[paulwallace1234]

If the Nexus 5 still shows up on Windows, you may want to clear your adb drivers and devices and install the google drivers again.

I'll give it a try, will get back to you

 

[paulwallace1234]

Nope, nothing at all still; removed the drivers, installed Universal ABD driver

 

[Aquila]

Give this one a try: https://developer.android.com/studio/run/win-usb.html#download

 

[paulwallace1234]

Give this one a try: https://developer.android.com/studio/run/win-usb.html#download

Literally just downloaded that one
Will Reboot

 

[paulwallace1234]

Annnd, nothing at all :/

No connection sound, nothing in device manager, device just shows charging

 

[Aquila]

Sorry there isn't a catch all, I remember struggling with drivers a LOT on Windows 8.1 until I got Windows 10. If that doesn't work, the next step is going to be to try to use a toolkit to get the drivers to work correctly.

 

[Aquila]

Ok, and there is no notification on the device that says charging?

 

[paulwallace1234]

Tried plugging it into my Windows 7 netbook, same response; nothing

 

[paulwallace1234]

The device only changes the battery icon with the charging symbol, nothing else

ill upload a little video

 

[paulwallace1234]

You'll have to excuse the shakiness, the 6p's cable is bloody tiny my front ports are too high

https://youtu.be/7x5hnfxdQ2s

I plug the device in at about 3ish seconds, you see that it does nothing at all but charge

Windows 10 doesn't play nicely with my PC at all, ranging from ruining my HDMI output to activation issues so that's a no go; and it actually corrupted all my drivers last time I rolled back to 8.1 (but that was a while ago)

 

[pappy35]

I don't recall exactly where it is, but I just did a huge download to my phone ("moving in" from my now obsolete Note 5) from my Windows 10 laptop so I know this works on a bone stock phone. I do have Developer Options enabled but I'm not sure if this plays a part in this. I did not need to install any drivers or anything like that. There was a popup of some kind on my phone that gave me several different choices. Among them were "Charge", "File Transfer", and a few others. Plug it in and swipe down maybe? If/when you see this menu, select "File Transfer" and then it shows up in as a mounted device.

 

[paulwallace1234]

I don't recall exactly where it is, but I just did a huge download to my phone ("moving in" from my now obsolete Note 5) from my Windows 10 laptop so I know this works. I did not need to install any drivers or anything like that. There was a popup of some kind on my phone that gave me several different choices. Among them were "Charge", "File Transfer", and a few others. Plug it in and swipe down maybe? If/when you see this menu, select "File Transfer" and then it shows up in as a mounted device.

Nope, nothing like that; Nexus 5 plays fine; 6p does nothing; I am on 8.1 though not 10

 

[pappy35]

Nope, nothing like that; Nexus 5 plays fine; 6p does nothing; I am on 8.1 though not 10

Edited my previous response while you were responding to add that I do have Developer Options enabled. Maybe there's something in there?

 

[Aquila]

Are you using the cable that came with it and a USB C slot or the adapter that came with it or another cable?

 

[paulwallace1234]

Are you using the cable that came with it and a USB C slot or the adapter that came with it or another cable?

Cable that came with the device, it's a Type C - standard USB

And Dev options are enabled with it set to MPT to answer pappy35

 

[Aquila]

Cable that came with the device, it's a Type C - standard USB

Do you have another cable, like type A to C that you can test with?