Contact number/email for someone higher up at Virgin?

[dmillerw]

Oops, should've been in the general forum... sorry.

According to the people I've been emailing, there are no available Optimus V's that can be shipped for a replacement, new or refurbished. They also don't seem to be able to send me a different phone of a similar price.

I'm simply wondering if anyone has the contact info of someone who may have more authority?

 

[notown]

I thought that if youre under warranty then you need to be helped? Did they ask you to wait for a replacement once they became available? Have you tried taking it back to the store?

 

[dmillerw]

They've had me waiting for over a month, and I bought it online.

Sent from my LG-VM670

 

[curtis1973]

They've had me waiting for over a month, and I bought it online.

Sent from my LG-VM670

call customer service,ask to be transferred to tech support,explain your issue,if they say they dont have any in stock(they sure had them yesterday) then ask to speak with a supervisor. tell them you need a replacement. if this fails email virgin mobile from their contact form on website. be detailed. also visit facebook for virgin mobile usa,hit up a sprint admin on there. theyll either call you or have you call them. usually they'll resolve the issue before the jacknuts at 1-888-322-1122 will...hell half of them can barely speak their language,must less english..

Sent from my LG-VM670 using Android Central Forums