[11_13_12]

I haven't been able to use my Huawei Ascend ll phone(three months old) for three days now because every time i try to turn on my phone it says: "Sorry! The application com.android.huawei.keypadprogramming(process com.android.huawei.keypadprogramming) has stopped unexpectedly. Please try again." Then the pop-up will go away and show a loading sign. Please Help! I really don't want to buy another phone.

-Carolyn

[Bendroid55]

Try rebooting by pressing and holding the volume down button at the same time as the power button. It might fix itself or bring you to a recovery menu.

[11_13_12]

Do i press and hold the power button? Also, should the phone be off or on when I try this?

[Bendroid55]

Yes. With the phone off press and hold the power and volume down buttons simultaneously until the phone boots. I'm not familiar with your device, but this works on several of my own devices.

[11_13_12]

Thank you. But, sadly it didn't work..

[11_13_12]

It finally worked! but it now says:
reboot system now
apply update from sd card
wipe data/factroy reset
wipe cache partition
wipe misc parition
touchscreen firmware update

[Bendroid55]

Try the same thing with but holding volume up.

[11_13_12]

It wants me to select one of these:

reboot system now
apply update from sd card
wipe data/factroy reset
wipe cache partition
wipe misc parition
touchscreen firmware update

[Bendroid55]

a factory reset will almost certainly fix it, but you will lose any saved data. Try rebooting from this menu first.