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  1. Thread Author  Thread Author    #1  
    rkhanso's Avatar

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    66 Posts
    ROM
    Harmonia 1.6c

    Default Virgin Mobile Supreme (ZTE 9810) update fails

    I've been getting a message stating there's a software update for my phone. I haven't been able to successfully install it.
    My phone is rooted. I've removed the annoying VM sound and animation when booting my phone. I may have removed some of the VM bloatware as well, I don't remember.
    Is this what is causing the problem and the update failing with this message?

    Sprint Device Software Enhancement..install update? yes

    phone reboots and then in "Android system recovery <3e>"

    Finding update package...
    Opening update package...
    Verifying update package...
    Installing update...
    Verifying current system...
    assert failed: apply_patch_check("/system/bin/debuggerd", "753517603e2b18af159653e95a91972bbf809c29", "b2fee1c1c282f4307a1d0dd03806fc35abbbe262")
    Installation aborted.

    Then I just have to 'reboot system now' and the phone boots fine. Sometime later (up to a couple days) - I get the software update available message again.

    Is there another way to install this update? Do I need to un-root my phone to get this installed? Don't know what to do.

    Currently my phone info:
    Model: N9810
    Android 4.1.2
    Baseband version N9810B01
    Kernel version 3.4.0-perf-svn5733zte-kernel@Zdroid-SMT
    SW Version N9810V1.0.0B06
    HW Version c9zB
    Last edited by rkhanso; 04-21-2014 at 02:10 PM.
  2. #2  

    Default Re: Virgin Mobile Supreme (ZTE 9810) update fails

    I am also getting the same message and failure. Also rooted. I am guessing it has to be un-rooted. of course no support from virgin because phone has been rooted.
  3. #3  
    Russtang's Avatar

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    3 Global Posts

    Default Re: Virgin Mobile Supreme (ZTE 9810) update fails

    Rooted here too. I've been getting the message for around a week now. Keep postponing it because I don't know if the phone can be re-rooted after the update.
  4. #4  
    alha's Avatar

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    4 Posts

    Default Re: Virgin Mobile Supreme (ZTE 9810) update fails

    Anyone know what this update does?
  5. #5  

    Default Re: Virgin Mobile Supreme (ZTE 9810) update fails

    Same problem with similar message
    assert failed: apply_patch_check("/system/app/Books.apk")
    Installation aborted.
    See screenshot of message: https://www.dropbox.com/s/b8lk0n147c...4_bestshot.jpg

    My phone is rooted. The Books.apk does exist in the /system/app/ directory.

    I believe the update includes the following:
    Description of Enhancements/Fixes
    N98101.0B09 03/26/2014 http://goo.gl/wKuMc6

    Proximity issue on 2nd call
    Battery Improvements (SW circuitry)
    Home button freeze issue
    EAS CAL issue
    HD Voice quality improvements

    Bug Fixes including Wifi
    Fixed 3G icon
    Updated to B.09
    Misc stuff

    Similar problem and discussion on another message board
    http://androidforums.com/6500330-post1.html
    http://androidforums.com/vital-all-t...3-30-14-a.html
    and
    http://software.techassistbox.com/un...me_260735.html
    Last edited by cld618; 05-01-2014 at 11:36 AM.
  6. #6  

    Default Re: Virgin Mobile Supreme (ZTE 9810) update fails

    For those who have failed updates did you use App Master to Uninstall some stock apps?
  7. #7  

    Default Re: Virgin Mobile Supreme (ZTE 9810) update fails

    Used Titanium Backup to uninstall some Google stock apps. i.e. play books, play movies, play music, play newsstand.
    I have reinstalled all the apps.

    (May 1, 2014)
    I have contacted ZTEUSA customer support regarding this problem. I have included this blog in the problem report submission.
    The downloaded software update can be found in the /cache/ directory on your Android phone. It is 110MB and labeled with ... .N9810_B19_TO...

    (May 9,2014)
    Still waiting on for reply from ZTE. I haven't found any solution to the install problem.
    Last edited by cld618; 05-09-2014 at 12:02 PM.
    Thanked by:
  8. #8  

    Default Re: Virgin Mobile Supreme (ZTE 9810) update fails

    Hi! Thanks for your help. Can you share steps to the solution you found? If the update file is in the directory, how can we move it from the cache to install?
  9. Thread Author  Thread Author    #9  
    rkhanso's Avatar

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    66 Posts
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    Harmonia 1.6c

    Default Re: Virgin Mobile Supreme (ZTE 9810) update fails

    I un-rooted, did a factory reset, went back to the VM boot sound and animation.
    Am running stock for a while to see if the phone finds the update and tries again.
    It's been about 1/2 day and I haven't seen any notifications of updates yet (other than the standard app updates).
    I'll let it go a few days and see if the phone gets updated or not.
    I also erased my SD card and removed some of my music and documents from the phone.
    Lastly, since I'm not rooted now, I used VM's website to send an email to support asking them if I have the latest updates on my phone:

    Android version: 4.1.2
    Baseband version: N9810B01
    Kernel Version: 3.4.0-perf-svn5733 zte-kernel@Zdroid-SMT
    SW Version: N9810V1.0.0B06
    HW Version: c9zB
  10. Thread Author  Thread Author    #10  
    rkhanso's Avatar

    Posts
    66 Posts
    ROM
    Harmonia 1.6c

    Default Re: Virgin Mobile Supreme (ZTE 9810) update fails

    I was able to get the update, but in a round-about way. I followed the instructions on this link and am running the B09 version now.

    http://androidforums.com/vital-all-t...nmodified.html
  11. #11  

    Default Re: Virgin Mobile Supreme (ZTE 9810) update fails

    This is a stupid question but I will still ask it.
    I am trying to use the instructions listed below to install the update. However, CWM ROM manager insists that I install a custom recovery but the ZTE Supreme isn't in the drop down list of supported phone devices. Which phone device should I be using? What am I missing?
    Thank you


    Instructions For ZTE Supreme only.

    NOTE: If you are still running B06, you will need to flash the partition updater and the rom.

    NOTE2: These zips are unsigned so you will need to disable signature verification in cwm before flashing.

    NOTE3: Your device must have CWM to flash ROMs.


    Flash in CWM as follows:

    Download ROM
    Put the ROM on your sdcard if not already
    Reboot to CWM Recovery
    MAKE A BACKUP!!!!!!!!!!
    Wipe data
    Install ROM from sdcard
    Reboot
    Enjoy!
    Last edited by cld618; 06-12-2014 at 08:40 AM.

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