Hi,
This morning, my wife found this message on her phone (Galaxy A3 2016, sim-free, using UK Three PAYG sim card):
The message is preventing her from using the phone - all she can do is switch if off and back on again, after which the message reappears. She doesn't want to tap "INSTALL NOW" because
(1) She suspects it to be malware, as there's no option not to install it
(2) Even if it's genuine, she's perfectly happy with the phone as it is, and doesn't want to risk messing it up with an unnecessary update.
So my questions are:
(1) is this a genuine update or malware?
(2) how can we get rid of it?
Note, I have the same model of phone (but in black), bought a few weeks earlier, and I haven't had this message.
This morning, my wife found this message on her phone (Galaxy A3 2016, sim-free, using UK Three PAYG sim card):
The message is preventing her from using the phone - all she can do is switch if off and back on again, after which the message reappears. She doesn't want to tap "INSTALL NOW" because
(1) She suspects it to be malware, as there's no option not to install it
(2) Even if it's genuine, she's perfectly happy with the phone as it is, and doesn't want to risk messing it up with an unnecessary update.
So my questions are:
(1) is this a genuine update or malware?
(2) how can we get rid of it?
Note, I have the same model of phone (but in black), bought a few weeks earlier, and I haven't had this message.