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  1. Thread Author  Thread Author    #1  

    Exclamation My Galaxy Note 10.1 (2014) has a dark screen.

    Just yesterday my Samsung Galaxy Note 10.1 2014 Ed. started acting weird. Now whenever i press main button the screen won't show anything. But tablet itself seems to be fully functional in anything else. I still can touch-unlock it, do stuff and hear responding sounds. But the screen is down. Then only I realized that the brightness is absolutely down by looking at the tablet as close as I can on light. Tried to regulate the brightness and check autobrightness. Not helping. Tried to reset device. Not helping either. And the thing is whenever I restart my Note the brightness comes back. And after first time I lock the screen with power button after restart the dark screen comes back. What to do?
  2. #2  

    Default Re: My Galaxy Note 10.1 (2014) has a dark screen.

    Get it serviced. Sounds like a hardware issue, unfortunately.
  3. #3  

    Default Re: My Galaxy Note 10.1 (2014) has a dark screen.

    I've had this before. Returned it, got a new one. Now, it just happened again. Began with a corner of the tablet looking dark. Reset it, and screen never came back on. Did you ever find a solution?
  4. #4  

    Default Re: My Galaxy Note 10.1 (2014) has a dark screen.

    Has it been dropped?
  5. #5  

    Default Re: My Galaxy Note 10.1 (2014) has a dark screen.

    nope.
  6. #6  

    Default Re: My Galaxy Note 10.1 (2014) has a dark screen.

    Quote Originally Posted by wsoxfan83 View Post
    nope.
    I have the exact same thing I have to keep turning it off and o
  7. #7  

    Default Re: My Galaxy Note 10.1 (2014) has a dark screen.

    Quote Originally Posted by wsoxfan83 View Post
    I've had this before. Returned it, got a new one. Now, it just happened again. Began with a corner of the tablet looking dark. Reset it, and screen never came back on. Did you ever find a solution?
    Any chance it was like this? I noticed this darker area, although it's not always like this. Idk either i should return it or keep using and hope it's a software issue.
    My Galaxy Note 10.1 (2014) has a dark screen.-img_20140315_042057.jpg
    It is not as bad as it looks in this picture, but turns reading into quite an annoying task due to the brightness difference.
    ps: Made all tests available on display tester - this pic is one of them- and no issues like dead pixels etc
  8. #8  

    Default Re: My Galaxy Note 10.1 (2014) has a dark screen.

    Quote Originally Posted by Yannick Klausener View Post
    Any chance it was like this? I noticed this darker area, although it's not always like this. Idk either i should return it or keep using and hope it's a software issue.
    Your tablet should not have ANY screen issues... not for the price you paid. If you are able to exchange, don't hesitate !
    Just my 2 cents
    JellyBeanGurl likes this.
  9. #9  

    Angry Re: My Galaxy Note 10.1 (2014) has a dark screen.

    my tablet screen has gone black too. i have shone a tortch into the screen and i can just about make out the display and when i move the toggle up and down to ajust the brightness it does nothing it just stays the same, ive switched it off and on a few time but it has done nothing, i am not using any custom roms. also i havnt broke it of dropped it in anyway, i have only had it since christmas. Thanks!!!

    BTW im using the samsung note 10.1 2014 edition
  10. #10  

    Default Re: My Galaxy Note 10.1 (2014) has a dark screen.

    Quote Originally Posted by Ryan Gascoigne View Post
    my tablet screen has gone black too. i have shone a tortch into the screen and i can just about make out the display and when i move the toggle up and down to ajust the brightness it does nothing it just stays the same, ive switched it off and on a few time but it has done nothing, i am not using any custom roms. also i havnt broke it of dropped it in anyway, i have only had it since christmas. Thanks!!!

    BTW im using the samsung note 10.1 2014 edition
    Welcome to the club all and include myself. It happened to me yesterday while using the tab and the screen start to flickering. A restart and booomm, black screen and shame on sammy crap.
    But I managed to fixed it myself and got the screen back. See how long before it gonna happen again. Others at xda have reported same problem and crappy quality control or whatever crap by sammy.

    Possible fix:
    Remove the backcover, can be easily done by credit card or just with fingernails.
    Disconnect LCD ribbon cable and battery cable. Wait few minute, before reconnnect both cables again and if 1st try didnt work. Repeat same procedure until get the screen back.

    Someone had same issue and sended it to sammy service. He got the tab back and only the battery module was replaced.
    So dont know what the heck is causing this issue and more peoples lately have reported same issue.
    rueben68 and Faraie like this.
  11. #11  

    Default Re: My Galaxy Note 10.1 (2014) has a dark screen.

    Quote Originally Posted by John Woo1 View Post
    Welcome to the club all and include myself. It happened to me yesterday while using the tab and the screen start to flickering. A restart and booomm, black screen and shame on sammy crap.
    But I managed to fixed it myself and got the screen back. See how long before it gonna happen again. Others at xda have reported same problem and crappy quality control or whatever crap by sammy.

    Possible fix:
    Remove the backcover, can be easily done by credit card or just with fingernails.
    Disconnect LCD ribbon cable and battery cable. Wait few minute, before reconnnect both cables again and if 1st try didnt work. Repeat same procedure until get the screen back.

    Someone had same issue and sended it to sammy service. He got the tab back and only the battery module was replaced.
    So dont know what the heck is causing this issue and more peoples lately have reported same issue.
    Happened to me three times already within 1st month of use. The touch screen fucntions work where I remember the app menu button is, i press it and the screen lights up to normal again, but upon returning to the lock screen it's black again. While in the black screen tried to swoop down the menu for stuff to see if the screen appears and the screen works fine, but when i swipe it up to exit the black screen appears again. Fixed it by restarting cause apparently the screen shows up for all other stuff except for the lock screen it wakes up to. What kind of problem is this and should i return my tab and switcn for a new one?
  12. #12  

    Default Re: My Galaxy Note 10.1 (2014) has a dark screen.

    Quote Originally Posted by jenyap0910 View Post
    Happened to me three times already within 1st month of use. The touch screen fucntions work where I remember the app menu button is, i press it and the screen lights up to normal again, but upon returning to the lock screen it's black again. While in the black screen tried to swoop down the menu for stuff to see if the screen appears and the screen works fine, but when i swipe it up to exit the black screen appears again. Fixed it by restarting cause apparently the screen shows up for all other stuff except for the lock screen it wakes up to. What kind of problem is this and should i return my tab and switcn for a new one?
    If you can return your tablet without any hassles and get it exchanged, by all means do so. You shouldn't have ANY screen issues and it's more than likely that the problem you are experiencing now will only get worse over time if it's a hardware issue.
  13. #13  

    Default Re: My Galaxy Note 10.1 (2014) has a dark screen.

    Quote Originally Posted by jenyap0910 View Post
    Happened to me three times already within 1st month of use. The touch screen fucntions work where I remember the app menu button is, i press it and the screen lights up to normal again, but upon returning to the lock screen it's black again. While in the black screen tried to swoop down the menu for stuff to see if the screen appears and the screen works fine, but when i swipe it up to exit the black screen appears again. Fixed it by restarting cause apparently the screen shows up for all other stuff except for the lock screen it wakes up to. What kind of problem is this and should i return my tab and switcn for a new one?
    Its the LCD ribbon cable that become loose and need to secure it. It can easily be done be remove the backcover and secure the lcd ribbon cable. I posted pictures how it looks like in other thread. Look for it. Mine tab have been working since did it myself.

    Galaxy Note SM-P605
  14. #14  

    Default Re: My Galaxy Note 10.1 (2014) has a dark screen.

    Hi guys, I had the same problem on my Samsung Galaxy Note 10.1 2014, and I followed what John Woo 1 said. I powered the tablet down first (could do it after restart and without locking the screen) as once it was locked, couldn't get it unlocked, all black. Removed then back cover (not quite with credit card of fingernail, but with the thin knife instead - be careful not to brake little plastic pins that hold the back cover in place ) removed the screen ribbon cable, reinstated and secured the cable again. After that I've tested it, and it worked. I just then put the cover back and so far so good, locking, unlocking, no problems.
    Just wanted to confirm that it must be the cable issue. Thank you John Woo 1

    Posted via Android Central App
  15. #15  

    Default Re: My Galaxy Note 10.1 (2014) has a dark screen.

    In order to make sure that it is not a software issue try connecting the tablet to a hdmi device such as a TV . If the display appears on the TV then it is most likely a hardware issue.

    Sent from my SM-P600 using AC Forums mobile app
  16. #16  

    Default Re: My Galaxy Note 10.1 (2014) has a dark screen.

    Hi there,

    I have the same problem and one more problem, when i watch video like youtube or netflix i got black screen or horizontal line and the video is lagging, should i try John Woo1 solution?

    Thanks
  17. #17  

    Default Re: My Galaxy Note 10.1 (2014) has a dark screen.

    Quote Originally Posted by majere View Post
    Hi there,

    I have the same problem and one more problem, when i watch video like youtube or netflix i got black screen or horizontal line and the video is lagging, should i try John Woo1 solution?

    Thanks
    First problem yes. 2nd problem isnt related to loose lcd ribbon cable. I wrote a solution for it at other thread and its about codecs problem.
    Go to devs settings(if u already enabled it) and check on force using GPU rendering. Or search for the thread about video issues.
  18. #18  
    Closingracer's Avatar
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    Default Re: My Galaxy Note 10.1 (2014) has a dark screen.

    Quote Originally Posted by John Woo1 View Post
    Its the LCD ribbon cable that become loose and need to secure it. It can easily be done be remove the backcover and secure the lcd ribbon cable. I posted pictures how it looks like in other thread. Look for it. Mine tab have been working since did it myself.

    Galaxy Note SM-P605

    That voids the warranty and TBH unless you know what your doing your better off sending it off to Samsung to repair it but thats my 2 cents
  19. #19  

    Default Re: My Galaxy Note 10.1 (2014) has a dark screen.

    Quote Originally Posted by Closingracer View Post
    That voids the warranty and TBH unless you know what your doing your better off sending it off to Samsung to repair it but thats my 2 cents
    Pls, show me where it says that would void warranty if open the backcover? Its impossible for them to know if someone had opened the backcover or not, unless u break the "clings" while opened it. Or there is a sticker at backcover that says void warranty if opened backcover.

    Alot peoples, include myself had opened the backcover on Note 2014, Note 1, Note 2 and there are no such void warranty as u says.

    There are no reason to send it in and wait few weeks before get it back. For a job that take less than 5 min to do.
  20. #20  
    Closingracer's Avatar
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    Default Re: My Galaxy Note 10.1 (2014) has a dark screen.

    Quote Originally Posted by John Woo1 View Post
    Pls, show me where it says that would void warranty if open the backcover? Its impossible for them to know if someone had opened the backcover or not, unless u break the "clings" while opened it. Or there is a sticker at backcover that says void warranty if opened backcover.

    Alot peoples, include myself had opened the backcover on Note 2014, Note 1, Note 2 and there are no such void warranty as u says.

    There are no reason to send it in and wait few weeks before get it back. For a job that take less than 5 min to do.
    Your assuming everybody here can remove it without breaking the hinges....
  21. #21  

    Default Re: My Galaxy Note 10.1 (2014) has a dark screen.

    Quote Originally Posted by Closingracer View Post
    Your assuming everybody here can remove it without breaking the hinges....
    The hinges is not easily break, just careful remove the backcover and it can easily be done.
    I did break a "hinge" on mine Note 2, and flipcover is loose at top. They didnt care about it and did the repairs on mine Note 2 when I sended it in. Breaking a hinge wont have any affect on the device functional and wont avoid warranty.
  22. #22  

    Default Re: My Galaxy Note 10.1 (2014) has a dark screen.

    Have the same issue. Returned my previous Note 10.1 2014 2 times for faulty screen (but different problem than this), after that they gave me a new unit. Now this one has the black screen thing (only after you 'lock' it, if I restart it everything works fine again - until I lock it again).
    Another weird thing: before this problem manifested I had problems with the SD card reader of this new Note unit (as in it would not detect any SD Card or gave error messages), which now (as of the moment the screen problem started) suprisingly works fine.
    Samsung really let me down on this one. Already 50% of the time I got this tablet it's been 'in repair' (13 weeks for crying out loud)...
  23. #23  

    Default Re: My Galaxy Note 10.1 (2014) has a dark screen.

    Thanks for the great tip my little girl dropped my note 10.1 and the screen went all goofy on me I did as you said and it put me on the right track. The ribbon on my tablet was loose at the bottom not at the top but I would have never thought of doing that if it wasn't for your great post.
  24. #24  

    Default Re: My Galaxy Note 10.1 (2014) has a dark screen.

    I had the same problem and found the solution via the comments below. To show my gratitude I made my own video so anyone else can see how to fix their tablet, but in video format.
    just add /watch?v=moaGerOZ8CA to youtube or
    search How to Fix the Samsung Galaxy Tablet 10.1 2014 Edition Dark Screen on youtube and click on the video by Anant Agrawal

    Hope this helps!!
  25. #25  

    Default Re: My Galaxy Note 10.1 (2014) has a dark screen.

    I had the same problem and found the solution via the comments below. To show my gratitude I made my own video so anyone else can see how to fix their tablet, but in video format.
    just search How to Fix the Samsung Galaxy Tablet 10.1 2014 Edition Dark Screen on youtube and click on the video by Anant Agrawal

    Hope this helps!!
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