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  1. Thread Author  Thread Author    #1  

    Default Note 10.1 (2014) making me crazy

    I've been through 3 devices in less than 10 days...and I was gone to a convention for 6 days, without the device I wanted to take because none of them worked!
    First was samsung refurbished unit, second was a samsung refurbished unit...after that I gave up and bought new, number 3 is as bad as the first 2..
    All through Amazon...
    All did the exact same thing...

    randomly would shut down mid use...writing in s note...mid word, it would shut down, even when I turned the sleep screen up to 30 minutes..it still would just go poof and shut down to black asleep screen.
    also, randomly in any app, or the browser, even the settings menu, seems very random to me, the buttons would freeze up and refuse to work..the only way out of the dead end would be to restart the device...

    after the second one did the same thing I called Samsung, the CS person walked me through the paces had me dump the task manager and close all the apps, none of which helped. I was told since the buttons were refusing to work right all I could do was send it back...so I did

    After 2 refurbished units didnt work, I bit the bullet and spent the extra for a new one, tired of the crap...ok new's better right?...

    New one is sitting right here next to me, doing the EXACT same thing....
    I had set it all up, exactly like I had the others, mostly the same apps, setting up my accounts ect it didnt work.....so I decided to reset to factory and not download anything (except it already had downloaded the samsung update the first round)...so when I set it up the second time, I said no to everything except my wifi..

    Then I launched the browser (the default one), it opens to the Samsung website, and the buttons froze up, I couldn't get out of it I sat here restarting it, then launching the browser and getting stuck and restarting it...did it 5 times...with nothing on the device..
    This one has only gone to sleep on me once, literally writing a word in S Note, mid word, it went to sleep, black screen...woke it back up and it was ok to continue...

    Am I just crazy to think something that cost this much, and is brand new should just work?
    I've never had a problem with my other samsung devices, I love my s3 (even tho it needs replacing at this point!lol)

    Any suggestions?, this is past insane....
  2. #2  

    Default Re: Note 10.1 (2014) making me crazy

    Welcome to Android Central! How frustrating. This probably won't do much in your case, but try booting into Recovery Mode and wiping the system cache partition--you won't erase any personal data: Reset: Samsung Galaxy Note 10.1 2014 Edition | T-Mobile Support

    If that doesn't help, let me ask you this--are you using the same external SD card in your current tablet that you had on the previous two? If so, it's possible there is some corrupt file on that card that is causing the same glitch on each device. Try unmounting the card (in Settings>Storage), removing it, and rebooting. Now see if the same problems persist.
    kaloa likes this.
  3. #3  

    Default Re: Note 10.1 (2014) making me crazy

    Even though the odds of you getting three defective units are very small I think that the three you got may be defective. Also I do not know of anyone else that has those same issues. I got mine from Amazon and it is a perfect unit.

    Sent from my SM-P600 using AC Forums mobile app
    kaloa likes this.
  4. Thread Author  Thread Author    #4  

    Default Re: Note 10.1 (2014) making me crazy

    It is a new 64gb sd card that I bought with the first order, I have used it in each one, So I will take it out and try again, thank you for the suggestion!
    I'm completely frustrated and extremely confused how it's possible to get 3 devices in a row that are defective, let alone all with the same defect! So I think it makes sense that could be a problem...I will try it!
    B. Diddy likes this.
  5. #5  

    Default Re: Note 10.1 (2014) making me crazy

    SD card seats pretty deep, maybe you are not pushing it down solid and its only half engages causing system to lock... Or as above, defective card...

    Dale
    Diagonally parked in a parallel universe.
  6. #6  

    Default Re: Note 10.1 (2014) making me crazy

    Quote Originally Posted by Moshe Barash View Post
    Even though the odds of you getting three defective units are very small I think that the three you got may be defective. Also I do not know of anyone else that has those same issues. I got mine from Amazon and it is a perfect unit.

    Sent from my SM-P600 using AC Forums mobile app

    I had 3 Defective ones from New Egg .... All with Lightbleeding issues on the bottom on the Screen. Wasn't bad but I have OCD to have perfect screens lol
  7. #7  

    Default Re: Note 10.1 (2014) making me crazy

    Quote Originally Posted by kaloa View Post
    It is a new 64gb sd card that I bought with the first order, I have used it in each one, So I will take it out and try again, thank you for the suggestion!
    I'm completely frustrated and extremely confused how it's possible to get 3 devices in a row that are defective, let alone all with the same defect! So I think it makes sense that could be a problem...I will try it!
    Is it a SanDisk 64gb card? I have seen reports of lots of people having problems with them in the Note 10.1 (2014). They sometimes show an "SD Card Removed" error. Sometimes the card gets corrupted. Try using it without an SD Card for awhile.

    Sent from my SM-N900V using Tapatalk
  8. #8  

    Default Re: Note 10.1 (2014) making me crazy

    I bought a Note 10.1 (2014) used for a great price and it's been flawless. I love my Note devices (also have a Note 3 running BajaROM).

    Sent from my SM-N900V using Tapatalk
  9. #9  

    Default Re: Note 10.1 (2014) making me crazy

    Quote Originally Posted by kaloa View Post
    It is a new 64gb sd card that I bought with the first order, I have used it in each one, So I will take it out and try again, thank you for the suggestion!
    I'm completely frustrated and extremely confused how it's possible to get 3 devices in a row that are defective, let alone all with the same defect! So I think it makes sense that could be a problem...I will try it!
    It may not be a mem card problem at all. I have been with 2 Sandisk 64gb cards and one Samsung 64gb card and the problem was still there. It could be more a bug issue, check your memory card in a card reader on your computer, and if you see the folder "Android secure" delete it and take the card back in you tablet and see how it goes, this has worked to perfection for me, no issue at all now.
  10. #10  

    Default Re: Note 10.1 (2014) making me crazy

    Your problem sounds like your Gmail account. What is the single variable that keeps going from device to device? Usually it is a person's gmail that backs up and restores the problem along with an sd card. I worked tech support and had a lady glitch out 7 brand new phones till we finally figured out her gmail brought back the problem. Try a factory reset and no sd card and a new Gmail and see of the problem goes away. Like I stated before gmail syncs and carries over everything from apps, app data, settings etc. Keep us updated.

    Posted via Android Central App
    kaloa likes this.
  11. #11  

    Default Re: Note 10.1 (2014) making me crazy

    Quote Originally Posted by SAMmarked1 View Post
    Your problem sounds like your Gmail account. What is the single variable that keeps going from device to device? Usually it is a person's gmail that backs up and restores the problem along with an sd card. I worked tech support and had a lady glitch out 7 brand new phones till we finally figured out her gmail brought back the problem. Try a factory reset and no sd card and a new Gmail and see of the problem goes away. Like I stated before gmail syncs and carries over everything from apps, app data, settings etc. Keep us updated.

    Posted via Android Central App
    I try to avoid any apps that "sync" with anything (even dislike cloud computing) because of to many apps trying to control the data and it excluded human control...

    Dale
    Diagonally parked in a parallel universe.
    kaloa likes this.
  12. Thread Author  Thread Author    #12  

    Default Re: Note 10.1 (2014) making me crazy

    I appreciate all the suggestions

    Well, first, we booted into Recovery Mode and wiped the system cache partition...no difference. So second, we removed the SD Card (yes, it's a 64gb Sandisk card, and I do remember seeing the SD Card Removed message on one of the devices, but I don't remember which now, it was the first or second)..afer removing the sd card, did a complete factory reset, did not reinstall the card, started using it as normal, loaded stuff and just started using it, it did seem better...it took over an hour, just enough time for me to get hopeful but it started acting up again, I had hopes I was having bad dreams last night, and this morning within a 45 min period it shut down to sleep screen in mid use twice and buttons froze up 3 times and I had to restart..

    Yes, I have reinstalled my gmail/google account, along with my dropbox, and Samsung accounts, and about 5 other apps (stuff I use on my S3 regularly)...However, the reason I don't think that's the issue (at least not the total issue is because, on the 2nd device, after I did a factory reset it still showed problems (still with sd card installed, however) I didn't install anything, just went with preloaded stuff, the only thing I did was hook up the wifi, and open the preloaded browser to the samsung site and it froze up 5x in a row...Soo....Unless I'm not understanding something, that would tell me that the Google account isn't the entire issue(?) Please let me know if I'm incorrect, and suggestions for a fix..

    I hugely appreciate the help here, I really just want to love this thing, but it's not helping lol

    I'm thinking about sending this one back and trying again, but I'd like to figure out if there's some sort of nasty bug first, my husband, formatted the SD Card last night, he say's there were folders, but he didn't really pay attention...So if there was something on the sd card it's gone now, So now we're going to factory reset this device again,...(3rd time) and connect a new gmail (I need another like I need a hole in my head) not the sd card and see how it goes..I'll let you know. Thanks again
  13. Thread Author  Thread Author    #13  

    Default Re: Note 10.1 (2014) making me crazy

    Well, unless someone has another idea, this one is going back too, I'm unbelievably disappointed...

    Right after the above post...I factory reset device, did NOT install the sd card, I hooked up to my wifi, and created a brand new google/gmail account..I went to the play store and downloaded Moon Reader, the free version, which we've used often before...I open up the app and then tried to use the home button and its not working, there is an in app menu button that allows us to exit the app, and that did work, but not the physical home screen, back or menu buttons on the device...Then buttons froze up again in the play store, it all seems very random about when/where the buttons freeze up (sigh).....So now we at least know it's not my gmail, not my sd card............... and this is the 3rd device with these problems..

    again thank you for the help
  14. #14  

    Default Re: Note 10.1 (2014) making me crazy

    The only thing I could suggest is doing another factory reset and not installing any applications that did not come with the tablet. Turn off auto update in the play store and just use the applications that come with the tablet. If it acts up with the factory applications then it is bad and I would have it replaced. If it doesn't act up, then I would start installing applications one at a time and using the tablet and try and find if it's one of the applications you are using.
  15. #15  

    Default Re: Note 10.1 (2014) making me crazy

    Try buying another one from a completely different store.

    Sent from my SM-P600 using AC Forums mobile app
  16. #16  

    Default Re: Note 10.1 (2014) making me crazy

    Are you on the latest OS? I'm on 4.4.2 and have been since I unboxed my device (updated as soon as it connected to my WiFi). I bought mine through Woot, it was a refurbished device but has been perfect.
  17. #17  

    Default Re: Note 10.1 (2014) making me crazy

    Sent from my SM-P600 using AC Forums mobile app
  18. Thread Author  Thread Author    #18  

    Default Re: Note 10.1 (2014) making me crazy

    Yes on 4.4.2 mine all also updated soon as I unboxed and connected to wifi
  19. Thread Author  Thread Author    #19  

    Default Re: Note 10.1 (2014) making me crazy

    Ok giving up #3 is going back too...
  20. #20  

    Default Re: Note 10.1 (2014) making me crazy

    Quote Originally Posted by SAMmarked1 View Post
    Your problem sounds like your Gmail account. What is the single variable that keeps going from device to device? Usually it is a person's gmail that backs up and restores the problem along with an sd card. I worked tech support and had a lady glitch out 7 brand new phones till we finally figured out her gmail brought back the problem. Try a factory reset and no sd card and a new Gmail and see of the problem goes away. Like I stated before gmail syncs and carries over everything from apps, app data, settings etc. Keep us updated.

    Posted via Android Central App
    That isn't possible....
    Samsung Galaxy Note 4- Verizon
    Motorola Droid Turbo - Verizon
    Samsung Galaxy Note 4- t-mobile
    Samsung Galaxy Tab S 10.5 32GB Wifi
    Apple iPad Air 2 128GB
    Samsung Galaxy Note 3- T-mobile
    Nexus 5 32GB
    Samsung Galaxy S4 AT&T
    Samsung Galaxy S3 AT&T
    Samsung Galaxy S2 Skyrocket AT&T
    iPhone 4 AT&T
    iPhone 3GS AT&T
  21. #21  

    Default Re: Note 10.1 (2014) making me crazy

    You have some sort of corruption in your network. Do you have other devices that work using your wifi. Is your tab wifi or phone? It's really hard to believe that the new one does the same as the 2 refurbs. Something is missing in this equation,
    kaloa likes this.
  22. #22  

    Default Re: Note 10.1 (2014) making me crazy

    Quote Originally Posted by Nychotxxx View Post
    You have some sort of corruption in your network. Do you have other devices that work using your wifi. Is your tab wifi or phone? It's really hard to believe that the new one does the same as the 2 refurbs. Something is missing in this equation,
    Have to agree with above statement.... Really hard to believe with the thousands of tablets out there the you would get three with exactly same issue.... Mathematical odd are staggering.... It had to be either in your network or in combination of apps you are running.... It has to be something within your own "zone"..... Not industry wide with tablet...

    Dale
    Diagonally parked in a parallel universe.
    kaloa likes this.
  23. #23  

    Default Re: Note 10.1 (2014) making me crazy

    I use a 32 gig SD card. No problem. Anything larger concerns me. Heard too many issues with 64 gig.

    Posted via Android Central App
    sent from either my Samsung Galaxy Note2 or my
    Samsung Galaxy Tab 10.1
  24. Thread Author  Thread Author    #24  

    Default Re: Note 10.1 (2014) making me crazy

    Both my husband and I have S3's that work on off our wifi, as well as a kindle fire and 3 desktops....everything works, no problems with any of them, I am completely at a loss as to how this could happen myself. But I don't believe it's our WiFi
  25. Thread Author  Thread Author    #25  

    Default Re: Note 10.1 (2014) making me crazy

    Dropped device #3 into the return bin today, In a day or two I will order yet another one....

    I'm on the verge of giving up on this device completely but I'm not going to yet..... first, I love my S3 and Second after much research this is the tablet for note taking. The note taking ability has brought me back to this device repeatedly when I got distracted by other shiny objects..(devices)

    I've used every suggestion in this thread, with the exception of thinking there is a problem with our WiFi...nothing else that works off this wifi, including the computer I'm typing this on is having problems....and besides I'd already sent it back by the time I saw that suggestion

    I'll let you all know how it goes...

    Thanks for the help.
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