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  1. Thread Author  Thread Author    #1  
    gyroslice's Avatar

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    Default Imports Blank Documents

    Several times over the last couple of days whenever I import PDFs into S-note some of them import as blank documents. The PDFs open fine in EzPDF but not in S-note. It seems to be random as to which ones work fine and which ones don't. Delete and importing again doesn't fix the problem. It seems as if S-note has a problem reading certain PDFs. Any one else see this?
  2. #2  

    Default Re: Imports Blank Documents

    Is it possible the PDF's are password protected? Some form of encryption for non-copying?
  3. #3  

    Default Re: Imports Blank Documents

    Yes I have. Over 50% of the PDFs I have received from college professors load as blanks, but work inother PDFreader apps. Samsung better fix this or this tablet becomes worthless to me. The Kno app sucks too. I have lost numerous pages of notes and highlights.
  4. Thread Author  Thread Author    #4  
    gyroslice's Avatar

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    Default Re: Imports Blank Documents

    It is completely random. Some PDFs are password protected and open just fine. Every PDF will open in EzPDF but if it is password protected EzPDF won't allow you to edit it. S-note will allow you to edit any PDF so long as it opens and isn't blank.
  5. #5  

    Default Re: Imports Blank Documents

    Quite strange. Well, they were quick to get an update out after launch for some kind of issues. Maybe we'll see something else after the initial launch adopters put it through its paces and Samsung gets feedback. Who knows how long that would be though.
  6. #6  

    Default Re: Imports Blank Documents

    Any luck with this? I bought this just for this function and i can hardly open any pdfs...
  7. Thread Author  Thread Author    #7  
    gyroslice's Avatar

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    Default Re: Imports Blank Documents

    if the PDF doesn't open in S-note what I do is open the file in Adobe Reader, take a screen shot and edit it that way. The editing tools in Adobe Reader are lacking and EzPDF doesn't always export my annotations. Would be a whole lot easier if Samsung would fix the PDF importing though.
  8. #8  

    Default Re: Imports Blank Documents

    Make sure you have your document saved to your device or sd card. Don't try to import from a third-party source like dropbox. Frist save doc from dropbox then import to s note. This solved my importing problems.
    Also, if you are converting from ppt to pdf then make sure you have no links or animations in the ppt. This will allow proper conversion so you can import to s note.
    Thanked by:
  9. Thread Author  Thread Author    #9  
    gyroslice's Avatar

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    Default Re: Imports Blank Documents

    I import documents from the download folder. I wish the Snote program didn't have this issue because importing and editing PDFs is one the main things I do on my Note 10.1 The screen shot work around is getting the job done for now.
  10. #10  

    Default Re: Imports Blank Documents

    Same with me. Download pdfs from profs and then import from the download folder to s-note. They open just fine with other programs. The screen shot helps but it is still really annoying because a lot of these lecture notes are 20 pages plus.
  11. #11  

    Default Re: Imports Blank Documents

    I am having a similar problem, but rather than a blank document, It says importing, and then it just shuts down the S note app and goes back to home screen. Anybody else having the same problem? I am not sure if I am doing something wrong here. The pdf files that I tried are max 5 pages without any pictures- all text and not password protected. And I also can import jpeg files (or part of it at least), just not pdf.
  12. #12  

    Default Re: Imports Blank Documents

    Quote Originally Posted by samsung tablet user View Post
    I am having a similar problem, but rather than a blank document, It says importing, and then it just shuts down the S note app and goes back to home screen. Anybody else having the same problem? I am not sure if I am doing something wrong here. The pdf files that I tried are max 5 pages without any pictures- all text and not password protected. And I also can import jpeg files (or part of it at least), just not pdf.
    Maybe this will help. Here are the steps to take: open the Snote app but don't pick a note, from the menu say import. A screen will come up saying jpg or pdf. pick pdf. You'll then go to your files and here's where it can be confusing, you do NOT tap on the file name to start the process. If it asks you what app you want to use to open it, hit your back button. You want to tap the little gray circle on the left side of the file you want to import, it will turn green. Then select Done in the upper right corner. You should then get a bar that says importing, then loading and then it should open on your screen ready for whatever you'd like to do. Hope that helps. I know the first few times I tried it, I didn't realize that there was a different place to tap so I was accidentally trying to open a file in the middle of the import process.
    Thanked by 2:
  13. #13  

    Default Re: Imports Blank Documents

    i did exactly as you mentioned before, i get a bar says importing, and then instead of loading, it just brings me back to my home screen!
  14. #14  

    Default Re: Imports Blank Documents

    Hello guys, I exatcly have the same problem, so annoying... It doesn't import it and after it's shutting down S Note... What should we do?
  15. #15  

    Default Re: Imports Blank Documents

    Here is the perfect video that illustrate the problem :
  16. #16  

    Default Re: Imports Blank Documents

    Hey guys, I was wondering, do you have a 3G or a wifi?
    Today, I went to exchange my tablet for another, but the problem is still the same... I have a 3G one and my friend bought the tablet from the same shop and has a Wifi one and the import of pdf works with her!!! So I guess maybe it's a 3G problem... I have a N8000...
    What do you think?
  17. #17  

    Default Re: Imports Blank Documents

    I hear there is update for s note that solves this problem ,, but dunno where to get it
  18. #18  

    Default Re: Imports Blank Documents

    Yes, you go to setting and the menu on the bottom and you should maybe find some available update or install Kies, do an update and erase the tablet. But in both case, I couldn't have any available update... I think it's about the serie of production and the country. I bought it in England and everybody in France has no problem.
  19. Thread Author  Thread Author    #19  
    gyroslice's Avatar

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    Default Re: Imports Blank Documents

    Settings > About Device > Update. I've checked the last couple of days and I don't have an update.
  20. #20  

    Default Re: Imports Blank Documents

    Quote Originally Posted by J HighNote View Post
    Maybe this will help. Here are the steps to take: open the Snote app but don't pick a note, from the menu say import. A screen will come up saying jpg or pdf. pick pdf. You'll then go to your files and here's where it can be confusing, you do NOT tap on the file name to start the process. If it asks you what app you want to use to open it, hit your back button. You want to tap the little gray circle on the left side of the file you want to import, it will turn green. Then select Done in the upper right corner. You should then get a bar that says importing, then loading and then it should open on your screen ready for whatever you'd like to do. Hope that helps. I know the first few times I tried it, I didn't realize that there was a different place to tap so I was accidentally trying to open a file in the middle of the import process.
    Just tried this - works perfectly.
  21. #21  

    Default Re: Imports Blank Documents

    what is the '' your back button''?
  22. #22  

    Default Re: Imports Blank Documents

    Hello guys! I am having exactly the same problem ( when I try to import, and it is "ready", it simply crashes! I am sooooooo disappointed. Please help! It didn't work any of the things you posted here. I think I am gonna cry
  23. #23  

    Default Re: Imports Blank Documents

    Quote Originally Posted by potatooo View Post
    Here is the perfect video that illustrate the problem :
    This video does describe perfectly what my Galaxy note is doing when I try to import a PDF. Has anyone found a solution yet?
  24. #24  

    Default Re: Imports Blank Documents

    Quote Originally Posted by J HighNote View Post
    Maybe this will help. Here are the steps to take: open the Snote app but don't pick a note, from the menu say import. A screen will come up saying jpg or pdf. pick pdf. You'll then go to your files and here's where it can be confusing, you do NOT tap on the file name to start the process. If it asks you what app you want to use to open it, hit your back button. You want to tap the little gray circle on the left side of the file you want to import, it will turn green. Then select Done in the upper right corner. You should then get a bar that says importing, then loading and then it should open on your screen ready for whatever you'd like to do. Hope that helps. I know the first few times I tried it, I didn't realize that there was a different place to tap so I was accidentally trying to open a file in the middle of the import process.
    IT WORKED !!!
    You saved my life Thaank you very much !!!
  25. #25  

    Default Re: Imports Blank Documents

    I have kinda the same problem, the difference is that my note 10.1 wifi import dark dimmed pdf, sometimes even totaly black.... i cant figure out how to solve this problem. Any help are very welcome,!!

    Like many others, my tab is useless without this working propperly.
    Attached Thumbnails Attached Thumbnails Imports Blank Documents-screenshot_2013-03-19-09-19-26.png   Imports Blank Documents-screenshot_2013-03-19-09-18-04.png  
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