[RobertNW]

Hi everyone,For some unknown reason I seem to no longer have the multi screen facility. How do I reset this to show/work again. Help very much appreciated. I do realse that the multiscreen facility will only work with certain applications, but even with internet for example it appears LOST.

[Rockdog97]

What apps are you trying to use the multi screen option?

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[RobertNW]

Hi Rockdog97, I was trying to open Gallery and Internet together. Unfortunately the multiscreen icon wasn't displaying. I am assuming a factory reset is what is needed. Appreciate your asking.

[Rockdog97]

Did you get it to work?

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[RobertNW]

No, I decided to wait until after the holiday period here when the household has calmed down. Many thanks for asking.

[RobertNW]

Hi Rockdog97, I have eventually discovered the answer to my problem. After speaking to 3 technicians two who were as baffled as I was who were suggesting a factory reset. The 3rd technician seemed to know about the misding icon. Samsung recently updated software for the jellybean and the multiscreen icon no longer appears on the top toolbar where it used to reside. The updated software now gives an option of a multiscreen or cascade view. To have two programs running e.g. internet & gallery simply select 1 of the 2 then go to the bottom of the screen, click on the arrow in the centre to bring up the icons and in the far left corner will now be the option of dual view as it isnow called or alternatively cascade view. It works. Hope this explanation may be of some help to others. Thanks.

[ig89]

Thank you so much for explaining this I have searched and searched for an answer and finally found it!

[Ron Johnson 4164]

I would encourage you to go to the Samsung channel òn YouTube. Many hepful videos there.