1. newtechy's Avatar
    I have tried a few suggestions to fix the above error I get when trying to download from the Google Play Store.

    1. I have removed my Google account, then logged in fresh to the Google Play Store adding an existing account and also trying it with a new account.

    2. I have also cleared the cache in the Applications Manager.

    Neither of the above fix the error I get when I try to download from the Google Play Store. I get the same RPC S-7 AEC-0 error everytime. Very frustrating. Does anyone know a solution? With everything I have googled, this appears to be a common error. The solutions I have found on-line don't seem to work for me. Maybe I'm missing an obvious step. Please help.
    04-02-2014 10:53 PM
  2. Golfdriver97's Avatar
    I have tried a few suggestions to fix the above error I get when trying to download from the Google Play Store.

    1. I have removed my Google account, then logged in fresh to the Google Play Store adding an existing account and also trying it with a new account.

    2. I have also cleared the cache in the Applications Manager.

    Neither of the above fix the error I get when I try to download from the Google Play Store. I get the same RPC S-7 AEC-0 error everytime. Very frustrating. Does anyone know a solution? With everything I have googled, this appears to be a common error. The solutions I have found on-line don't seem to work for me. Maybe I'm missing an obvious step. Please help.
    Welcome to the forums.
    Have you tried resetting app preferences in Settings>Apps>menu?
    04-02-2014 11:16 PM
  3. oskkk's Avatar
    Settings> Applications > All> Downloads > delete data.
    Settings> Applications > All> Play Store> delete data.
    Settings> Apps > All> Google Services Framework (or if they have it in English: Google Service Framework) > delete data.
    see more Error while retrieving information from server [RPC: S-3: AEC-0] "and [RPC: S-7: AEC-0] - Wikiwikihow Q&A
    07-24-2014 05:50 AM
  4. johna2u's Avatar
    Make sure uour date and time are correct. Including your time zone.

    Sent from my GT-N8013
    tube517 likes this.
    07-24-2014 08:36 AM
  5. BeLikeWata's Avatar
    I'm going through the exact same thing with my HTC M8. Cleared App settings, removed accounts, Factory reset, Hard Factory Reset. None worked. Problem seems to be linked to the google account you use. If I log in with an alternate google account, I'm able to install/update apps. But if I use my main google account, I will get the titled error message. Even after restoring from a cloud backup, the previously purchased apps don't recognize you had already paid (since I assume the app can't verify with the google services).

    F'ng Hell.....

    Google, hurry up.....
    09-05-2014 02:55 AM
  6. Ari Stein's Avatar
    Same problem, Note 3.
    09-05-2014 12:56 PM
  7. BeLikeWata's Avatar
    I'm going through the exact same thing with my HTC M8. Cleared App settings, removed accounts, Factory reset, Hard Factory Reset. None worked. Problem seems to be linked to the google account you use. If I log in with an alternate google account, I'm able to install/update apps. But if I use my main google account, I will get the titled error message. Even after restoring from a cloud backup, the previously purchased apps don't recognize you had already paid (since I assume the app can't verify with the google services).

    F'ng Hell.....

    Google, hurry up.....
    after writing to Google and letting them know about my problem Gmail account they replied and fixed it.
    09-06-2014 02:19 AM
  8. Muhammad Majid Khan's Avatar
    after writing to Google and letting them know about my problem Gmail account they replied and fixed it.
    Try this
    Settings> Apps> Play store> Disable
    Restart Your Cell
    Settings> Apps> Disabled> Play Store> Enable

    Regards
    11-01-2014 08:56 AM
  9. djbillyd9849's Avatar
    I am trying to download and install an app through the BlueStacks interface for Windows. Each time I try to "install", I get the captioned error. I noticed everything here is for a phone or tablet, which gives me no issues. It's just the PC application. Any suggestions?
    11-01-2014 02:30 PM
  10. Charles Joynt's Avatar
    Was getting the same error on two devices trying to download an in-app upgrade purchase. Tried all sorts of fixes including contacting Google Play support. Turned out that this was a newbie error: I hadn't set up a wallet/credit card for the Google account I was using. Wish the error message had actually said that!

    Useful troubleshooting was to try to download a free app from the store successfully and then fail with a paid-for app.
    01-05-2015 05:18 AM
  11. Hafid1's Avatar
    THX
    01-13-2015 05:20 AM
  12. Thomas Keith's Avatar
    Try calling the Google Play Store Support line at 855-836-3987. They had me change my date and time to something wrong and then change it back. Afterward I was able to download again.
    _aleph_
    08-12-2015 01:05 PM
  13. Cameron Schoenecker's Avatar
    ive been haveing the same problem this guy has but the way you explained it, well the steps you mention arent on my phone, i dont know what it is i just know its a t-mobile andriod with no data connection i dont have a data connection is that the problem?
    08-28-2015 09:25 AM
  14. HazamA's Avatar
    try to use wi-fi
    09-26-2015 09:08 AM
  15. Busterbob59's Avatar
    I'm having the same problem, but I use multiple android devices, and I'm only getting the error when using my Nexus 7 tablet. Yes, I recently upgraded the device to android 5.1.1, and I've tried all the serious suggestions on this forum. Does anyone have an exact workable solution? Please, be specific and provide a detailed, step by step, solution. Thanks.
    09-29-2015 03:48 PM
  16. GHaustin's Avatar
    “””” A Fix For Not Being Able To Download Or Install Apps From The Google Play Store
    For People Who Have Tried EVERYTHING And It Still Doesn’t Work !!!!!!”””””””””

    To keep a long story short, I had decided to start using an older Android phone of\my wife’s. So I decided to factory reset it so I could start fresh on it. Well after it restarted it immediately began to ***** about not being able to connect to server. Then when I opened the play store everything I tried to download was Error retrieving information from server. I tried everything I could think of but nothing worked. Then hitting the forums and trying everything listed in them at least 10 times. So I was about to just give up then my little voice said try this one last thing and to my surprise it WORKED. Everything was working, updating and downloading. Here are the steps to what I did.
    1. Remove all accounts and yes this means do a factory reset
    2. Restart the device
    3. After start up DO NOT and I mean DO NOT create, link or sign in using your google account info. Hit skip this step and let the device fully start up.
    4. After is has started and you have a data connection open the Play Store
    5. At this time NOW sign in with your google account info.
    6. Just sit back and enjoy watching the updates come zooming in.
    I don’t know why this worked or how but it worked. I am posting this so that others who are as frustrated as I was, might have a chance at PEACE. May this post save others and lead to calm.
    Nutcase4u likes this.
    11-13-2015 07:44 AM
  17. Jejaka Silam's Avatar
    My friend came to me and informed about her phone cannot download anything from Play Store.
    i try to disable and enable it again, restart the phone but still could not make it done.

    Finally, i create new gmail account and disable the old one.

    The problem is solved.

    Thanks Allah

    babyummi.blogspot.com
    11-22-2015 08:31 PM
  18. mexidep's Avatar
    Try this
    Settings> Apps> Play store> Disable
    Restart Your Cell
    Settings> Apps> Disabled> Play Store> Enable

    Regards
    Thanks...this worked
    12-05-2015 10:23 AM
  19. Steve_T's Avatar
    Thank you very much.

    I followed your steps and am now able to download whatever I like!!

    01-11-2016 03:18 AM
  20. Nutcase4u's Avatar
    “””” A Fix For Not Being Able To Download Or Install Apps From The Google Play Store
    For People Who Have Tried EVERYTHING And It Still Doesn’t Work !!!!!!”””””””””

    To keep a long story short, I had decided to start using an older Android phone of\my wife’s. So I decided to factory reset it so I could start fresh on it. Well after it restarted it immediately began to ***** about not being able to connect to server. Then when I opened the play store everything I tried to download was Error retrieving information from server. I tried everything I could think of but nothing worked. Then hitting the forums and trying everything listed in them at least 10 times. So I was about to just give up then my little voice said try this one last thing and to my surprise it WORKED. Everything was working, updating and downloading. Here are the steps to what I did.
    1. Remove all accounts and yes this means do a factory reset
    2. Restart the device
    3. After start up DO NOT and I mean DO NOT create, link or sign in using your google account info. Hit skip this step and let the device fully start up.
    4. After is has started and you have a data connection open the Play Store
    5. At this time NOW sign in with your google account info.
    6. Just sit back and enjoy watching the updates come zooming in.
    I don’t know why this worked or how but it worked. I am posting this so that others who are as frustrated as I was, might have a chance at PEACE. May this post save others and lead to calm.
    You my friend are a saint. I tried just about every other option in a couple different forums, and by simply skipping the first request for a google sign-in and entering directly in the Google Play Store worked. Everything is downloading at this very second and I owe it to you. Thank you, thank you, thank you. Did I mention thank you? Thanks
    02-29-2016 08:50 AM

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