Bezel Coming Loose

**BeRich** · 02-09-2013, 09:18 AM

I've had my Note 2 for almost three months now. I thought I had a solidly built one--no loose buttons, no other software or hardware defects. Until I was messing around with it last night. I have a CM Pop case on my phone, the one with the silicone surrounding the edge of the screen. It's squishy around the glass anyway, but notice some extra "cushion" on the bezel around the volume buttons. I took the case off and discovered the bezel is coming loose from the phone. Anyone on AT&T or other carriers experiencing this with their phones? Is this something that will give me problems in the future or should I send it in ASAP to be repaired?

**aaronbuescher** · 02-09-2013, 09:27 AM

Whoa! I have had mine since November 15 and no issues here but I haven't used that case. I wouldn't tell Samsung that you used that case or dropped it (if you even did) because they probably won't do anything about it. Good luck! I have learned the best way to get them to help you is to act clueless!

Sent from my White Galaxy Note II

**Eclipse2K** · 02-09-2013, 01:37 PM

My phone on Verizon is beginning to push on the Chrome and it gets more loose day by day. I'd call your provider and request a replacement. Just don't mention ever using the case although I doubt that was the issue.

Sent from my Samsung Galaxy Note II using Tapatalk 2.

**BeRich** · 02-10-2013, 12:47 AM

Originally Posted by Eclipse2K

My phone on Verizon is beginning to push on the Chrome and it gets more loose day by day. I'd call your provider and request a replacement. Just don't mention ever using the case although I doubt that was the issue.

Sent from my Samsung Galaxy Note II using Tapatalk 2.

Should I call the customer service or take it to the local corporate store that also has a service center?

**Eclipse2K** · 02-10-2013, 01:39 AM

Originally Posted by BeRich

Should I call the customer service or take it to the local corporate store that also has a service center?

I'd call and explain the situation. Should be sent a replacement with minimal effort.

Sent from my Samsung Galaxy Note II using Tapatalk 2.

**karsdroid** · 02-10-2013, 12:04 PM

i'd take it in to a corp. store and try to squeeze a "new" phone out of them. if you call customer service they will send out a new phone but it will be "reconditioned".

**Eclipse2K** · 02-10-2013, 02:36 PM

Originally Posted by karsdroid

i'd take it in to a corp. store and try to squeeze a "new" phone out of them. if you call customer service they will send out a new phone but it will be "reconditioned".

The Note II is so new there are probably no refurbished units yet.

Sent from my Samsung Galaxy Note II using Tapatalk 2.

**karsdroid** · 02-10-2013, 03:32 PM

Originally Posted by Eclipse2K

The Note II is so new there are probably no refurbished units yet.

Sent from my Samsung Galaxy Note II using Tapatalk 2.

I wouldn't bet on that....

**Eclipse2K** · 02-10-2013, 03:39 PM

Originally Posted by karsdroid

I wouldn't bet on that....

They're still labeled as like new but usually should be new. Stores don't replace on the spot outside of warranty but I guess its worth a try.

Sent from my Samsung Galaxy Note II using Tapatalk 2.