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  1. Thread Author  Thread Author    #1  

    Default I have the worst luck with CLNR

    I had to have my Note II replaced after a recent security update kept forcing my phone to reboot. The replacement came in and like another user here the bezel has begun to pull away. Verizon sent me a replacement for this so it didn't get worse and it was totally their call. The replacement arrived and there are scratches all over the chrome looking bezel. Even one you can see in the following image. You can feel this as its all the way through the chrome and under the Verizon logo. There's more like this so keep in kind its only a sample.

    After I got this I called without activating sending them the images. They wanted to send a replacement rather than notate the account. Replacement arrives today and all is good. Except 4 hours after activation when I'm making a call the phone turns off. Won't turn on. Pulled battery and tried again with no luck. Put battery in old phone and it worked. So after thirty minutes I got phone back on. But now I can't make any calls as it says dialing than quits and texts won't come or send. Remove SIM and place in old phone and calls work fine. Switch back and no go. Master resets and nothing helps.

    Another phone is on the way. I'm tired of this. The damage is all around phone and image shows one chip. Its worse than camera looks. Under VZW button and kooks white from the flash.

    Any idea why a phone would turn off, take forever to turn on, than not make or receive calls? Internet and 4G worked though. And yes I know I'm picky about device condition but a replacement should not look as if a knife drilled into it once much less multiple times. I just can't believe I can't make or receive calls and texts on that device after it randomly turned off.

    Sent from my SCH-I605 using Tapatalk 2
    Attached Thumbnails Attached Thumbnails I have the worst luck with CLNR-uploadfromtaptalk1360730842394.jpg  
    Last edited by Eclipse2K; 02-13-2013 at 12:17 AM.
  2. #2  
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    Default Re: I have the worst luck with CLNR

    Quote Originally Posted by Eclipse2K View Post
    I had to have my Note II replaced after a recent security update kept forcing my phone to reboot. The replacement came in and like another user here the bezel has begun to pull away. Verizon sent me a replacement for this so it didn't get worse and it was totally their call. The replacement arrived and there are scratches all over the chrome looking bezel. Even one you can see in the following image. You can feel this as its all the way through the chrome and under the Verizon logo. There's more like this so keep in kind its only a sample.

    After I got this I called without activating sending them the images. They wanted to send a replacement rather than notate the account. Replacement arrives today and all is good. Except 4 hours after activation when I'm making a call the phone turns off. Won't turn on. Pulled battery and tried again with no luck. Put battery in old phone and it worked. So after thirty minutes I got phone back on. But now I can't make any calls as it says dialing than quits and texts won't come or send. Remove SIM and place in old phone and calls work fine. Switch back and no go. Master resets and nothing helps.

    Another phone is on the way. I'm tired of this. The damage is all around phone and image shows one chip. Its worse than camera looks. Under VZW button and kooks white from the flash.

    Any idea why a phone would turn off, take forever to turn on, than not make or receive calls? Internet and 4G worked though. And yes I know I'm picky about device condition but a replacement should not look as if a knife drilled into it once much less multiple times. I just can't believe I can't make or receive calls and texts on that device after it randomly turned off.

    Sent from my SCH-I605 using Tapatalk 2
    wow you are having super bad luck, i dont know what the problem could be. i wish you better luck moving forward.
    If i've made life easier buy me a Macchiato
  3. Thread Author  Thread Author    #3  

    Default Re: I have the worst luck with CLNR

    I can't really complain as its nice they do this but its frustrating to wait so long. The perfect phone was only perfect for hours and the others are damaged from the box. I can accept a slight scuff but not when it looks like its been dropped.

    Sent from my SCH-I605 using Tapatalk 2
  4. #4  
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    Default Re: I have the worst luck with CLNR

    Quote Originally Posted by Eclipse2K View Post
    I can't really complain as its nice they do this but its frustrating to wait so long. The perfect phone was only perfect for hours and the others are damaged from the box. I can accept a slight scuff but not when it looks like its been dropped.

    Sent from my SCH-I605 using Tapatalk 2
    yeah true especially when you are paying so much.
    If i've made life easier buy me a Macchiato
  5. Thread Author  Thread Author    #5  

    Default Re: I have the worst luck with CLNR

    Quote Originally Posted by DroidXcon View Post
    yeah true especially when you are paying so much.
    I hope the next one works out. I have never had a phone turn off on me while attempting to make a call than not turn on for 30 minutes. And then it has LTE and works online but not on calls or text. Weird.

    Sent from my SCH-I605 using Tapatalk 2
  6. #6  

    Default Re: I have the worst luck with CLNR

    Hopefully they finally get you a working product, the phone is truly awesome when everything works correctly. At least they aren't giving you too much hassle in the mean time

    Sent from my Galaxy Note 2 on Verizon.
  7. #7  
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    Default Re: I have the worst luck with CLNR

    If I were you I would ask for a new in box phone not the refurbs they seem to be sending you.
  8. #8  

    Default Re: I have the worst luck with CLNR

    Can't you just go the Verizon store and replace it and make sure it's a new device?

    Sent from my SAMSUNG-SGH-I317 using Android Central Forums
  9. Thread Author  Thread Author    #9  

    Default Re: I have the worst luck with CLNR

    Quote Originally Posted by dodong27 View Post
    Can't you just go the Verizon store and replace it and make sure it's a new device?

    Sent from my SAMSUNG-SGH-I317 using Android Central Forums
    Not after 30 days. I am hopeful the next device I receive tomorrow is okay but after yesterday and it failing to make cals I don't know.

    Sent from my SCH-I605 using Tapatalk 2
  10. #10  
    Flexia's Avatar

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    Default Re: I have the worst luck with CLNR

    After that many clnr devices they shoul have no problem getting you a new device. And if you have had more then 4 in 30days they will send you a different device if you choose but why give up the note 2
  11. Thread Author  Thread Author    #11  

    Default Re: I have the worst luck with CLNR

    Quote Originally Posted by Flexia View Post
    After that many clnr devices they shoul have no problem getting you a new device. And if you have had more then 4 in 30days they will send you a different device if you choose but why give up the note 2
    Not giving up on the Note II. I gave up on the RAZR HD Maxx for the Note II and I can't see myself leaving Samsung at the moment. I have been told in the past that new devices would never happen and they would send me as many CLNR as necessary. I laughed because I felt that this could get out of hand but now in hindsight this isn't funny now that its my precious Note II.

    Sent from my SCH-I605 using Tapatalk 2
  12. Thread Author  Thread Author    #12  

    Default Re: I have the worst luck with CLNR

    The replacement arrived in good condition but the chrome by the volume rocker moves a lot and fhe volme rocker is mushy feeling with no click after the initial. :banghead:

    Edit: If the chrome moves too much its knocking my back cover (Flip and Normal) loose.

    Again... I give up :banghead:

    I give up.
    Sent from my SCH-I605 using Tapatalk 2
    Last edited by Eclipse2K; 02-14-2013 at 04:23 PM.
  13. #13  

    Default Re: I have the worst luck with CLNR

    How are you having all these issues that the rest of us aren't?
  14. Thread Author  Thread Author    #14  

    Default Re: I have the worst luck with CLNR

    Quote Originally Posted by rexxcastle View Post
    How are you having all these issues that the rest of us aren't?
    I think its the way theyre packed in the replacement box. I dont know. I dont care anymore. I took the phone to a Verizon store and they saw the back cover wouldnt stay out and they tried one of theirs with the same result. I have the worst luck with Verizon shipped CLNR. Oh well, what can you really do? My friends who bought the Note II new never had an issue with their new device. Ive always had a CLNR as it was a switch from the Razr Hd due to known wifi issues. I cant stand refurbished devices because it seems like no one checks them based on my experience. Most refurbished problems have started in the last year or so. I never had to deal with this prior to that.

    I guess my point with this thread is dont send phone in for a replacement unless absolutelu necessary. My friend got a Note II to replace his HD Maxx too but his was perfect. So luck of the draw I guess.

    My main gripe is that my phone was fine until a security update came by and kept rebooting my device. Ever since that point I cant get a device that works properly or isnt damaged to save my life. And yes, I do have the right to a device that doesnt look like a 4 year old got a hold of it prior to me receiving it. I keep all my gadgets in like new condition and I sell them as such when I upgrade. Im not going to get screwed by Samsung or Verizon and be forced to sell for less due to cosmtic damage I did not cause.

    Sent from my SCH-I605 using Tapatalk 2
  15. #15  

    Default Re: I have the worst luck with CLNR

    Sorry for your problems. Clnr is luck of the draw. I have had issues with them too.

    However even new replacement might have issues too. I got 2 brand new in retail box replacement of my Rezound within the 90 day Costco wireless return period due to issues with the phone.

    Sent from my Verizon Galaxy Note II
    Eclipse2K likes this.
  16. Thread Author  Thread Author    #16  

    Default Re: I have the worst luck with CLNR

    Quote Originally Posted by dpham00 View Post
    Sorry for your problems. Clnr is luck of the draw. I have had issues with them too.

    However even new replacement might have issues too. I got 2 brand new in retail box replacement of my Rezound within the 90 day Costco wireless return period due to issues with the phone.

    Sent from my Verizon Galaxy Note II
    I understand that but at least new you have a better chance at a working device. As you said, CLNR are nothing more than the luck of the straw and once I get that lucky straw I won't let it go. I feel like these CLNR are just sent in, looked at for half a second and shipped out. The damage and/or failure to make calls is proof of this.
  17. #17  

    Default Re: I have the worst luck with CLNR

    Quote Originally Posted by Eclipse2K View Post
    I understand that but at least new you have a better chance at a working device. As you said, CLNR are nothing more than the luck of the straw and once I get that lucky straw I won't let it go. I feel like these CLNR are just sent in, looked at for half a second and shipped out. The damage and/or failure to make calls is proof of this.
    i agree with you. their clnr process is certainly iffy. of course, your other alternative is to go to Samsung to get it repaired, though I have heard horror stories there too. but at least you get YOUR phone back.
  18. Thread Author  Thread Author    #18  

    Default Re: I have the worst luck with CLNR

    Quote Originally Posted by dpham00 View Post
    i agree with you. their clnr process is certainly iffy. of course, your other alternative is to go to Samsung to get it repaired, though I have heard horror stories there too. but at least you get YOUR phone back.
    At this point in time I would never have my phone back because I'm on the replacements. I really hate to sound picky but a CLNR should never:

    1.) Have moving panels that cause creaking at the slightest touch. This may be picky but if I'm holding the phone to my ear and the creak is nearly as loud as the speaker I find that to be unacceptable. But this is especially true now that the back cover is very loose due to this. Maybe one could live with a small creak but a LOUD one plus a loose back cover (Both Flip Cover and Battery Cover) is not going to cut it.
    2.) Scratches and nicks all over the place is not acceptable on a supposed "LIKE NEW" replacement. If I claimed "LIKE NEW' and sold or sent one out it would be returned for false conditioning.
    3.) Phone stops working at all after 5 hours. Really?

    I put the OEM Samsung Protective Cover on and my battery cover was still coming loose I noticed. I'm going to go ahead and say this isn't acceptable to anyone here.
  19. #19  

    Default Re: I have the worst luck with CLNR

    Yeah, that should not pass the inspection, with clear physical damage.

    The one thing I always try to remember is that Verizon is not legally required to send clnr phones (the warranty is with Samsung), so Verizon is going beyond their legal duty. The quality of clnr may suck, but they are willing to send you the replacement phone first. Also, they may allow you to move to a different phone, something that the manufacturer would not let you do.

    I understand your pain though, I have had clnr with physical defects before too.

    Sent from my Verizon Galaxy Note II
  20. Thread Author  Thread Author    #20  

    Default Re: I have the worst luck with CLNR

    Quote Originally Posted by dpham00 View Post
    Yeah, that should not pass the inspection, with clear physical damage.

    The one thing I always try to remember is that Verizon is not legally required to send clnr phones (the warranty is with Samsung), so Verizon is going beyond their legal duty. The quality of clnr may suck, but they are willing to send you the replacement phone first. Also, they may allow you to move to a different phone, something that the manufacturer would not let you do.

    I understand your pain though, I have had clnr with physical defects before too.

    Sent from my Verizon Galaxy Note II
    I'm always polite with Verizon because I realize this is the case. I had originally moved from a RAZR HD Maxx to a Note II because the RAZR HD had an issue where the Wi-Fi could not hold a signal on multiple different network setups. I have not had many true issues with the Note II other than the reboots from a security update and the brick replacement I received. The main issue stems from the way I believe replacements are stored. In the past when Verizon began using these cardboard sleeves, the phone was inserted into a plastic bag type sleeve than put into the box. Now, the phone is placed directly into the box with no sleeve. Do these replacement devices sit in a box together and get bumped against each other? This could very well be the case and also explain why the devices tend to come with damage of some sort. The RAZR HD was no different as the edge would usually have 1 or 2 nicks in it but I looked the other way since they were small enough.
  21. #21  

    Default Re: I have the worst luck with CLNR

    This is why I don't like refurbished devices. It's all luck of the draw because like you said, the company doesn't really spend much time looking into the device. If it turns on and has all 4 sides, it's good to ship.

    I once had a device replaced and the replacement came in dirty. Actual brown dirt all over the device. How can a device like that be sent out?

    As per your experiences, there should be mandatory checks before a device is sent out. Does it turn on? Any loose pieces? Any rattling noises? etc. Just because it's refurbished doesn't mean they can send out junk. I think this will never change because a lot of people just take it without questions. Instead of sending it back they just take the device given. The people that return are lesser so they don't worry about it.
  22. Thread Author  Thread Author    #22  

    Default Re: I have the worst luck with CLNR

    Quote Originally Posted by alamarco View Post
    This is why I don't like refurbished devices. It's all luck of the draw because like you said, the company doesn't really spend much time looking into the device. If it turns on and has all 4 sides, it's good to ship.

    I once had a device replaced and the replacement came in dirty. Actual brown dirt all over the device. How can a device like that be sent out?

    As per your experiences, there should be mandatory checks before a device is sent out. Does it turn on? Any loose pieces? Any rattling noises? etc. Just because it's refurbished doesn't mean they can send out junk. I think this will never change because a lot of people just take it without questions. Instead of sending it back they just take the device given. The people that return are lesser so they don't worry about it.
    This is why I always send it back. I do not accept this from my car either so I dont single out Verizon. My 2012 Acura has this metal on metal rattle from the passenger seat when no one is sitting in it. Its probably hitting the floor board so like my phone Acura will be adjusting this during my oil change. I pay good money for my things and I have to work to earn money to pay for these. Im glad some people understand where im coming from and just dont assume im being overly picky. I have actually taught Verizon tech support some things they were unaware of. They were appreciative and with this whole experience they seem to be understanding too. The last representative I spoke with could not believe how bad this has gotten.

    Right now im using a case to keep the cover from popping off but I cant stand cases. I want to use a simple Flip Cover and call it a day. I realize Samsung is at fault for this but this isnt only an issie with Samsung. Motorola is no better.

    Sent from my SCH-I605 using Tapatalk 2
    alamarco likes this.
  23. #23  

    Default Re: I have the worst luck with CLNR

    The best way to avoid used clnr for as long as possible is to buy from Costco wireless, it has a 90 day return /exchange policy. After that, you are stuck on Verizon policy. If you don't want a used clnr, call in right when a new phone is released, that way you are guaranteed a new phone replacement. Of course, switching phones is a ymmv.

    Sent from my Verizon Galaxy Note II
  24. Thread Author  Thread Author    #24  

    Default Re: I have the worst luck with CLNR

    Quote Originally Posted by dpham00 View Post
    The best way to avoid used clnr for as long as possible is to buy from Costco wireless, it has a 90 day return /exchange policy. After that, you are stuck on Verizon policy. If you don't want a used clnr, call in right when a new phone is released, that way you are guaranteed a new phone replacement. Of course, switching phones is a ymmv.

    Sent from my Verizon Galaxy Note II
    Don't you have to sign a new contract with Costco? I would love to buy from them but I'm not losing my unlimited data. I'm at work listening to XM Radio and soon Netflix. 2 GB won't cut it.

    Sent from my SCH-I605 using Tapatalk 2
  25. #25  

    Default Re: I have the worst luck with CLNR

    Quote Originally Posted by Eclipse2K View Post
    Don't you have to sign a new contract with Costco? I would love to buy from them but I'm not losing my unlimited data. I'm at work listening to XM Radio and soon Netflix. 2 GB won't cut it.

    Sent from my SCH-I605 using Tapatalk 2
    Your options of getting a new phone without losing unlimited data are not as good.

    You can upgrade one of the other lines on your plan, if you have a family plan, or you can convert your plan to a family plan, then add a line. Put a dumb phone or phantom phone on the line so you only have to pay the $10 monthly fee on that line.

    If you don't have a family plan, or don't want to add a line, then instead of buying at full retail, you can open a new line of service through Costco wireless, then cancel service and pay etf. You should still be able to return or exchange the phone within 90 days.

    Sent from my Verizon Galaxy Note II
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