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  1. Thread Author  Thread Author    #1  

    Default Viber: Not able to buy and download new stickers

    HI,
    I have bought and downloaded many stickers of viber .

    But now when I go to sticker market it's just show loading... and nothing loads

    I have uninstall and reinstall many a times

    earlier it was working perfectly fine.

    even now all my old purchased stickers are downloaded easily but not able to go to the sticker market and buy new.

    I am on 4.4.2 version

    initially some one month back this problem was not there.

    Thanks in advance
  2. Thread Author  Thread Author    #2  

    Default Re: Viber: Not able to buy and download new stickers

    anyone?
  3. #3  

    Default Re: Viber: Not able to buy and download new stickers

    Guessing you need to direct this question to the folks at viber.
    tube517 likes this.
  4. #4  
    ViberTeam's Avatar

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    Default Re: Viber: Not able to buy and download new stickers

    Hi Max,

    This is a known issue that we are currently investigating.

    While we look into it, please try the following:
    - Clear your phone's cache
    - Uninstall and re-install Viber*
    - Try loading the Sticker Market over a different internet source (If you are using 3G, try different Wi-Fi networks)

    *Uninstallation will delete your call and message history. To learn how to back up your messages before uninstalling Viber, please read here: Viber | Create a backup file of your messages

    Please let us know if any of these solutions help you.
  5. #5  

    Default Re: Viber: Not able to buy and download new stickers

    I also had the same problem on Android 4.2.2, Samsung Galaxy S4 with different Viber versions (after updates)

    Following the solutions in the ViberTeam post, here's the results:

    - Loading the Sticker Market over a different internet source - did not solve the problem.
    - Clearing the cache for the Viber app - actually solved the issue!

    Now I'm able to load the Sticker market again.

    Thank you very much!
  6. #6  

    Default Re: Viber: Not able to buy and download new stickers

    I have the same problem and dont know how to "Clear the cache for the Viber app " I have a samsung galaxy s 5 and need help.
  7. #7  

    Default Re: Viber: Not able to buy and download new stickers

    i did clear the chache but i still didn't get the vibe sticker to load

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