1. maxflow's Avatar
    HI,
    I have bought and downloaded many stickers of viber .

    But now when I go to sticker market it's just show loading... and nothing loads

    I have uninstall and reinstall many a times

    earlier it was working perfectly fine.

    even now all my old purchased stickers are downloaded easily but not able to go to the sticker market and buy new.

    I am on 4.4.2 version

    initially some one month back this problem was not there.

    Thanks in advance
    06-08-2014 01:38 AM
  2. maxflow's Avatar
    anyone?
    06-08-2014 01:37 PM
  3. riskybzns's Avatar
    Guessing you need to direct this question to the folks at viber.
    tube517 likes this.
    06-09-2014 03:34 AM
  4. ViberTeam's Avatar
    Hi Max,

    This is a known issue that we are currently investigating.

    While we look into it, please try the following:
    - Clear your phone's cache
    - Uninstall and re-install Viber*
    - Try loading the Sticker Market over a different internet source (If you are using 3G, try different Wi-Fi networks)

    *Uninstallation will delete your call and message history. To learn how to back up your messages before uninstalling Viber, please read here: Viber | Create a backup file of your messages

    Please let us know if any of these solutions help you.
    06-10-2014 07:30 AM
  5. MeocX's Avatar
    I also had the same problem on Android 4.2.2, Samsung Galaxy S4 with different Viber versions (after updates)

    Following the solutions in the ViberTeam post, here's the results:

    - Loading the Sticker Market over a different internet source - did not solve the problem.
    - Clearing the cache for the Viber app - actually solved the issue!

    Now I'm able to load the Sticker market again.

    Thank you very much!
    09-18-2014 06:25 AM
  6. Nilo Ahmadi's Avatar
    I have the same problem and dont know how to "Clear the cache for the Viber app " I have a samsung galaxy s 5 and need help.
    10-22-2014 03:04 PM
  7. Brenda Galea's Avatar
    i did clear the chache but i still didn't get the vibe sticker to load
    11-25-2014 07:18 AM

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