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  1. Thread Author  Thread Author    #1  
    Nursedad's Avatar

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    Default Note 3: USB 3 cable not charging

    Anyone else have an issue with the Note 3's included cable not charging? I had to use an old 2.0 cable for my initial charge today.

    Posted via Android Central App
    Last edited by NotJustAPhone; 03-22-2014 at 04:33 PM.
  2. #2  
    Sooks's Avatar

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    Default Re: USB 3 cable not charging

    Quote Originally Posted by Nursedad View Post
    Anyone else have an issue with the Note 3's included cable not charging? I had to use an old 2.0 cable for my initial charge today.

    Posted via Android Central App
    Nope, do a reboot with the charger in the phone.

    Also for what it is worth, I chared from 20% to 100% in under an hour with the new cord. Not bad!
    J HighNote likes this.
  3. Thread Author  Thread Author    #3  
    Nursedad's Avatar

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    Default Re: USB 3 cable not charging

    Appreciate the reply. Unfortunately it didn't work for me. Either a bad cable or port.

    Posted via Android Central App
  4. #4  

    Default Re: USB 3 cable not charging

    No problems here either. Exchange if the problem persists!
  5. #5  

    Default Re: USB 3 cable not charging

    Quote Originally Posted by Sooks View Post
    Nope, do a reboot with the charger in the phone.

    Also for what it is worth, I chared from 20% to 100% in under an hour with the new cord. Not bad!
    Is the 3.0 cable faster via a computer or wall outlet?

    Posted via Android Central App
    BB 8330, 9700, 9800; Atrix 4G & HD; Galaxy Note III
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  6. #6  

    Default Re: USB 3 cable not charging

    Quote Originally Posted by Nursedad View Post
    Anyone else have an issue with the Note 3's included cable not charging? I had to use an old 2.0 cable for my initial charge today.

    Posted via Android Central App
    If you have the cable plugged into the charger unit that came with it, you should get a fast charge. If you have it plugged into a 1.0 amp old adapter, or into a 2.0 usb port on your computer, it will be about as slow as charging your last phone. If you need extra plug in adapters to take the usb cable, I found a great deal at Radio Shack but it's a clearance item and very few stores have any. Look for this in your local store
    It's worth a drive to get one. It has TWO 2.0A USB ports. Priced on Amazon from 26 to 62 dollars. Radio SHacks price is 9 bucks!
  7. #7  

    Default Re: USB 3 cable not charging

    This is happening to me too. A regular micro USB cord charges just fine. The USB 3 cable (the double-sized connector thing) does not charge at all, even with the supplied AC-DC transformer).

    Have you figured out what is wrong?

    C H

    Update: USB 3 cable not charging Samsung Note 3 solved.
    I visited the Bestbuy where I bought my Note 3. This Bestbuy has a Samsung representative with a booth near the mobile department. I told him the Note 3 I bought recently was not charging off the supplied USB 3 charging equipment. He and I did some troubleshooting and determined that the USB 3 cable was apparently faulty. When I plugged my Note 3 in with a cable from a different Note 3 box my phone charged as expected. The Samsung rep was polite and agreed to let me keep the functioning cable from our testing.
    Last edited by chaselby; 10-19-2013 at 04:09 PM. Reason: Solution
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  8. #8  

    Default Re: USB 3 cable not charging

    I have note 3 sm n900 and it charges via usb 3 port max 500 mah.why?
  9. #9  
    FBA
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    Default Re: USB 3 cable not charging

    Quote Originally Posted by Sooks View Post
    Nope, do a reboot with the charger in the phone.

    Also for what it is worth, I chared from 20% to 100% in under an hour with the new cord. Not bad!
    I have the OEM charger and cable that came with the phone. No way will it charge from 20-100% in an hour and if it could, it would be burning batteries faster than you could shake a stick.

    Simple math dictates that you can't charge your 3200 ma battery from 20% to 100% in an hour, or even close to that. The Samsung charger is rated at 2 amps, meaning it will output a 2 amp/ hour of charging. Assuming there is a loss of about 20-30% during the charge process, that would mean about 1300-1600 ma/hour of charging. That means 2 hours MINIMUM to charge a battery from 0-100%, but you would not even get that. I would venture a guess that it would take about 2 hours to charge a battery from 20%-100% using the OEM charger and cable, not less.

    EDIT: I just tested everything - I charged from 39% to 83% in one hour using the OEM charger and cable supplied in the box. My math tells me that's inline with what it should take.

    Your claim is NOT possible, sorry to tell you, but it's time to replace your Timex watch.
    Last edited by FBA; 11-15-2013 at 04:15 AM.
  10. #10  

    Default Re: USB 3 cable not charging

    I had this issue a few weeks ago,, in fact I started a thread like this. The cord,, barely un coiled and broken in stopped working. Just the cord.. The Sprint store gave me the cord they use in store

    THE BEAST,,NOTE 3. SIZE IS EVERYTHING!!!
    love my evo.
  11. #11  

    Default Re: USB 3 cable not charging

    I used a USB0.2 cable to transfer data from my Pc to my new Note 3. Now the phone or Pc does not connect with either cable (USB2.0 or supplied new USB 3.0 cable).
    Since then my phone will not charge at all (wall charger or Pc). The only way to charge my phone is when it is switched off with the supplied cable and charger. I can't see that it could be the cable because it still charges when the phone is off?
  12. #12  

    Default Re: USB 3 cable not charging

    I've just started having the exact same problem yesterday. I've try another note 3 charger, plugging it into my pc (which doesn't even recognise the phone anymore) with both the cable which came with the phone & a micro usb..... has anyone found a solution to this problem? read in another forum that it could be the usb port on the phone itself??? if so that's pretty poor hardware considering the cost of these phones

    ok so far it seems a few good and hard blows, a can of compressed air would be better mine just ran out lol, into the usb port and further wiggling of the connection enabled the phone to start charging again. Still, i feel this may only be a band aid as it doesn't explain, in fact throws more questions into the pot, why the phone charges once the battery is completely flat and once the phone shuts down.....
    Last edited by obzerv; 12-13-2013 at 01:11 AM.
  13. #13  

    Default Re: USB 3 cable not charging

    Ok blowing air into the usb connection & wiggling the connection doesn't always work. But when turning the phone off, no matter what percentage of charge the battery has, and it starts charging. Has anyone found a fix or know why this suddenly happened?
  14. #14  

    Default Re: USB 3 cable not charging

    Quote Originally Posted by obzerv View Post
    I've just started having the exact same problem yesterday. I've try another note 3 charger, plugging it into my pc (which doesn't even recognise the phone anymore) with both the cable which came with the phone & a micro usb..... has anyone found a solution to this problem? read in another forum that it could be the usb port on the phone itself??? if so that's pretty poor hardware considering the cost of these phones

    ok so far it seems a few good and hard blows, a can of compressed air would be better mine just ran out lol, into the usb port and further wiggling of the connection enabled the phone to start charging again. Still, i feel this may only be a band aid as it doesn't explain, in fact throws more questions into the pot, why the phone charges once the battery is completely flat and once the phone shuts down.....
    Another opinion of what might be happening. As we all know, that 3.0 port on the Note 3 has a small and large opening. A lot of times users will put the 3.0 cable the connector on the phone the wrong way. Force is applied, and it won't go in. About that time the user has figured they have the cable the wrong way. And turn the cable around. It is possible that doing this process, the connector on the phone can get damaged. The reason I mentioned this is because a lot of times I put the cable on backwards, that is why I try not to apply a lot of force when connecting, and most of the times I look at both of the connectors before I insert the cable.

    BTW, I have had zero problems with my connector. The Note 3 charges fast from the 3.0 cable to a wall socket. I am never down to 20 or 30% mostly around 40% is about the lowest I have went. Always less than an hour to fully charge..
  15. #15  

    Default Re: USB 3 cable not charging

    Have two Galaxy note 3 in the house. The issue with mine is that it would not charge when the USB 3.0 cord was plug in. Took it to the store. Tech figured it was a bad chord and replaced the cord. The problem started with the new cord as well. Need to wiggle into a some angle to start charging. I could not place the cord snug to the phone port but needed to take out the plug slightly until is made the connection. I thought it was the phone port but I believe the issue is with the USB 3.0 cords because when I plug a new USB 2.0 micro USB cord (old standard) in to the phone port connection, it sits very snug and the phone charges with no issues at to its position in the port.

    Having tried two USB 3.0 cords I surmise that as the cords become worn because there are two male sides their ability to connect lessens. Samsung wants to me to send the phone to them and be out of the phone for about 2 weeks. Even if they replace the phone port the issue will still be with the cords. The phone carrier for which I have insurance wants the deductible of $200 for a "new" replacement phone probably a refurbished phone. The solution for me and maybe for some of you is to remove the USB 3.0 cord from the charging unit and use new easily found micro USB 2.0 cords which have been the standard. As we all know the phone needs to charged on 2.0 Amp charger to get it charged quickly. Still love this phone but believe SAMSUNG has missed the boat on a silly issue which is bad PR for a great phone. Someone from their rep department should join in and address this issue. As an aside I can't wait until they make a "waterproof" watch accessory.
  16. #16  

    Default Re: USB 3 cable not charging

    As I close out the reply I noticed that the USB 2.0 cord male plug is 25% longer than the same side of the USB 3.0 plug. It probably seats better because it is more stable in the port. Now the issue is whether charging the phone with just a USB 2.0 cord damages the phone, it seems to work fine.
  17. #17  

    Default Re: USB 3 cable not charging

    I had same problem with my nexus 10 turned out to be the wall charger itself..call Samsung ...they sent me the wrong charger twice..The charger to a Galaxy Tab...so good luck...Their cs are as dumb as rocks....but I love my note 3

    Sent from my SM-N900V using AC Forums mobile app
  18. #18  

    Default Re: USB 3 cable not charging

    1st my partner's Note 3 stopped charging with the included charger, now mine too! We both had to resort to using our old micro usb chargers and the charge is
    s l o w ! ! !
  19. #19  

    Default Re: USB 3 cable not charging

    My device was overheating and wouldn't charge. I swapped USB cables and still wasn't getting a charge. I finally broke out the wall charger and used the original USB cable. So far I've gone from 45% to 70%. Once I get a chance I'll reboot my computer just in case there's some sort of application that's preventing me from charging via USB.
  20. #20  
    Jennifer Stough's Avatar
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    Default Re: USB 3 cable not charging

    While we like a little bit of humor in the forums, lets keep it clean and civil, eh?

    Sent from my HTC6435LVW using AC Forums mobile app
  21. #21  
    Jennifer Stough's Avatar
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    Default Re: USB 3 cable not charging

    Quote Originally Posted by FBA View Post
    Really? And what was not clean or civil in my post?
    Yes.

    It was an over all warning in general, not just to you, but to everyone in an attempt to halt what could easily have turned into something rather messy. If you have concern in a warning, please, private message me and I will attempt to further explain. The forums are not the place to publicly question it, however.

    This thread has been cleaned up. Lets try not to initiate confrontations or point fingers. My over all goal is to just keep the discussion friendly.
    Madd54 likes this.
  22. #22  
    Darth Spock's Avatar

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    Default Re: USB 3 cable not charging

    Quote Originally Posted by Jennifer Stough View Post
    If you have concern in a warning, please, private message me and I will attempt to further explain. The forums are not the place to publicly question it, however.
    I'd like to reiterate this point, as it is also found in the forum rules.

    Thread is being cleaned, again, and any further disruption and/or abuse of the moderator team is going not going to be looked at well. Even if/when you disagree with the team, you are required to follow the rules, which include not disrupting threads in order to lecture them.

    ​Obvious statement: Why, I am an assassin 'droid, Master.
    May the Force Be With You

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    dc52ltr likes this.
  23. #23  

    Default Re: USB 3 cable not charging

    Quote Originally Posted by frekat View Post
    Have two Galaxy note 3 in the house. The issue with mine is that it would not charge when the USB 3.0 cord was plug in....
    Bought two Samsung Note 3 phones in last couple of weeks. Got a black one in Verizon store and a white one from Verizon online. The store bought black phone has worked fine for over 2 weeks. The online white phone arrived 2 days ago and isn't charging properly. First thing we did after opening the box was plug it in and charge it overnight after which it showed a full charge. After a few hours, the white phone was down to about 50% charge so we plugged in the OEM USB 3 charger. But, it didn't start charging. Tried both OEM USB 3 chargers. They both work fine on the black phone. Neither one works well on the white phone. If we jiggle or press slightly on the phone, the charge will start. But, it soon stops charging. It seems that the white phone is defective when it comes to charging with the OEM USB 3 charger. I opened the back and checked that the battery is securely in place. That didn't help. Worries me that 1 out of 2 brand new phones is defective. Wonder if the other one will go bad sometime soon.
  24. #24  

    Default Re: USB 3 cable not charging

    Yep. Had my Note 3 just over 3 weeks & when I plug it in to charge, I get a message on the ph that says using the original charger (I am using the original) will work better for a faster charge but then it doesn't charge @ all. Left it plugged in all night & ph dead in am. I took my usb car charger cord & plugged that in to the original Samsung plug & now its charging fine. Going to the Verizon store today & to get a new usb cord.
  25. #25  

    Default Re: USB 3 cable not charging

    Same issue with me and I have to agree with others who said that it is the USB 3.0 cable. It does not sit properly in the phone I have noticed. You have to push in more toward the end of the connector that is the 3.0 addition, not the standard 2.0 micro USB side. Going to bring the cable to TMobile today for a new one.
    Last edited by Joseph Minutillo; 02-18-2014 at 11:22 AM. Reason: typo
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