Scan Disk card not recognized?

atlsport

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Mar 24, 2011
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I can't get my Note3 to recognize an SD card. I've done youtube videos and pretty sure I've got it installed right. I tried with a ScanDisk 8gb card from my old phone, and also with a brand new ScanDisk 64gb card purchased from Best Buy. The card fits in nicely, but the phone doesn't seem to recognize the card. Under Settings/General/Storage, the option to "Mount SC card" at the bottom is greyed out. There's no other setup I need to do, is there?
Loving this phone.
 

dpham00

Moderator Team VP
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Apr 23, 2011
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It should work. Maybe try to push it in further. I have a 32gb Sandisk and it works fine.

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