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  1. Thread Author  Thread Author    #1  

    Default Text Notifications or Alerts Not Showing Up - Verizon

    This issue is also happening with my wifes Note 3, we are with Verizon. The issue is when we receive text messages we do not get any notifications or receive any sound alerts. We have to manually go into the Message app to see that we have new text messages.

    I've checked the settings within the Message App, the settings for sounds and notifications. I've done a factory reset (this sucks as reinstalling apps kills my data usage), which once done I get one text message notification with a delay then it reverts back to having this issue. I've cleared the cache and the data for the message app and still this problem exists.

    If it was just my Note 3, I would think its the device, but my wifes Note 3 is having the exact same issue. Anyone else experiencing this or know how to solve it?

    Thanks
  2. #2  

    Default Re: Text Notifications or Alerts Not Showing Up - Verizon

    Welcome to Android Central! I know you already did a factory reset, but it's still worth trying a cache partition wipe (which erases only temporary system data, not important personal data nor any apps you installed). I think this data should have been wiped anyway with a factory reset, but it's easy enough to try it:


    1. Ensure the device is powered off.
      1. To power off, press and hold the Power button.
      2. Select Power off.
      3. Select OK.
        Allow several seconds for the device to power off.

    2. Press and hold the Home button (located at the bottom) & Volume up key (located on the left edge). With the Home & Volumekeys pressed, press and hold the Power button until Samsung logo appears then release all keys.
    3. Select wipe cache partition.
      Utilize the volume keys to highlight and the Power button to select.
    4. When done, select reboot system now.

    If that doesn't work, then go to your Verizon store and show them what's going on.

    By the way, you don't have any 3rd party messaging apps installed, do you? I wonder if those could interfere with the notifications.




  3. Thread Author  Thread Author    #3  

    Default Re: Text Notifications or Alerts Not Showing Up - Verizon

    The Samsung.com chat agent had me try that earlier and it didnt work. The pre-installed "Verizon Messages" is installed on it, but thats the only app. But I do plan on going to Verizon tomorrow. I just found it odd and ruled out equipment since me and my wife have the same exact issue.

    Thanks
  4. #4  

    Default Re: Text Notifications or Alerts Not Showing Up - Verizon

    Sounds like a plan. One last thing to try would be to disable Verizon Messages (by going to System Settings/Apps/All--or perhaps the App Manager for Samsung devices--then selecting Verizon Messages, and tapping Disable).
  5. Thread Author  Thread Author    #5  

    Default Re: Text Notifications or Alerts Not Showing Up - Verizon

    there is only an option to "Force Stop" no disable? should i try that or is that only temporary?
  6. #6  

    Default Re: Text Notifications or Alerts Not Showing Up - Verizon

    Really? That stinks. Do you see a Disable button that is greyed out?

    Force stopping it is only temporary. There are some preinstalled apps that you can't disable, so I guess that's one of them.
  7. #7  

    Default Re: Text Notifications or Alerts Not Showing Up - Verizon

    OK....I found this thread by Google searching....had the same problem. Ive tried everything and this is what worked for me.

    Uninstall VZ Messages......no matter what setting you have if that thing is on your phone your not going to get notifications to the stock app. Id done it all. Uninstall.....reboot....problem gone.
  8. #8  

    Default Re: Text Notifications or Alerts Not Showing Up - Verizon

    I am also having that problem, but I am with AT&T. I just recently contacted Samsung Product Support and am waiting for their email to hopefully fix this situation. It's very annoying.
  9. #9  

    Default Re: Text Notifications or Alerts Not Showing Up - Verizon

    I know how to fix this!!!! Disable the app "hangouts". I did that and I stayed getting my notifications right away!
  10. #10  

    Default Re: Text Notifications or Alerts Not Showing Up - Verizon

    Thank You! Thank You! Thank You! Hangouts was the trick for me. After several days or trying to figure this out. I am grateful I found this thread. Thanks Again!!!
  11. #11  

    Default Re: Text Notifications or Alerts Not Showing Up - Verizon

    Yes it is Hangouts problem..thank you
    Last edited by meameyfgg; 01-20-2014 at 08:38 AM.
  12. #12  

    Smile Re: Text Notifications or Alerts Not Showing Up - Verizon

    Major props to Dame de chat!

    Dame de chat is right! the culprit is indeed "Hangouts". (l love it when people discover solutions to annoyances)
    On note 3, go to home > settings > general > applications manager. when you see all the listed apps, swipe left/right until the top status tab reveals "all" (for all apps).
    then scroll down (the *long* list) and tap "hangouts". from there, tap "force stop" AND "turn off", and you are good to go.
    messages notifications will return, but we had to send a new message from another phone, then BAM!...5 messages waiting, and the little indicator showed a red "5"

    very happy now

    again high props to the hero of the day: Dame de chat. (cheers at ya!)

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