Samsung Galaxy - Cracked Screen Defect, not dropped, Note 3 & Note 2, S4 & S3
07-20-2016 02:51 PM
- I see this is a common problem. I recently just purchased my Samsung Galaxy S4 mini and it has a cracked screen. I have never had any issues with phones I’ve had the last 15 years. I’ve always kept them protected and babied them. Never had to replace a damaged or broken phone. The crack happened literally just sitting there. I did nothing to it. So now I’m forced to go back to my LG Viper since I refuse to pay $200+ to have it repaired when it wasn’t my fault.05-05-2014 12:33 PM
Sent from my SM-N900T05-05-2014 03:52 PM
- Yes I too have the same issue with the Galaxy Note 3- a hairline crack on not one but 2 of the new phones that we just purchased from Sprint and just like you- NO HELP WHAT SO EVER FROM SPRINT! They will not take back the phones ( even though they are brand new ) and referred me to Assurion ( the insurance company ) after learning from Assuiron that each phone has a deductible of $ 200- with the cost of the phones at $ 349 each- I'm now out $ 549- for each phone- finally after 2 weeks of arguring with Sprint- and talking to many different people - some nice lady gave me the Samsung number- I called them- they will take back the phones and sent me prepaid labels- to return them - they will check them out and see what has caused the breakage- ( NOT FROM DROPPAGE ) and handle what needs to be done! Either its replace or repair the phones-- and I told Sprint- I refuse to pay for defective equipment-- they have deffered the payment of the devices until we get determination from Samsung! Call Samsung- they are aware there is an issue- maybe this will help-- SPRINT IS USELESS!!! Can't wait to change company's - have been with them since 1998!!!
Posted via Android Central App05-06-2014 08:20 PM
- What these people don't understand though is how hot is the phone when this is happening or even how cold is the room it is in..... A really hot phone could have done this or if it was in a freezing room perhaps when you touch it. Not a science wiz but wouldn't a really cold screen have a negative effect with your warm hands?
Sent from my SM-N900T05-06-2014 10:27 PM
- Can't even apply logic when most of the people in this thread are assumed liars. A lot of those coincidental 1 post people who previously posted never replied to this thread again to show pictures or follow up, except GalaxyCracks, and between his troll name and the fact that it looked like he dropped his phone I don't take his claim that legitimately.
If this thread is that bothersome to you then I would recommend moving along rather than posting something that will be met with a negative response.
Sent from my HTCONE using AC Forums mobile app05-06-2014 11:18 PMLike 3
- 05-22-2014 08:57 AM
- I have something a little different.... has anyone ever seen this? its not cracked... but its something elseAttachment 101687Attachment 101688Attachment 101689Attachment 101690
I got the same exact thing. Started small and spreading daily.
i thought it was a surface scratch but it is not. it kind of looks like an etch-a-sketch as it is under the glass.... and it growing its like 2cm longer than when i took that pic of it.... anybody seen this before?05-22-2014 09:01 AM
- Today unfortunately, I have suffered the same issue. I was using my phone all morning sitting in my car at school. Walked to/from a building in ~30 degree weather to a nice warm car, and drove home. Later, when I looked at the screen it looked like a hair or spiderweb was on the screen. I rubbed it, and nope, it's real. The crack is UNDERNEATH the glass, and my phone is absolutely flawless. I've had it for only four months and there isn't a scratch on it. Going to call Samsung tomorrow and be prepared to bend ov.. I mean, hope they fix it. I will take pictures tomorrow and upload them with an edit to this post.
Edit 1: I forgot to add that the phone is still operating fine, with no issues or change in functionality. If you look directly at the screen the crack can't be seen, its only when you tilt it around you can see the it.05-22-2014 09:55 AM
- I have had the Galaxy S5 for 6 weeks. When I pulled it out of my pocket last week it had a crack. We all thought it was on the glass screen protector. Today I had the screen protector replaced - it was in perfect order! The screen/glass underneath is cracked.
I have not dropped this phone. It has a thin transparent rubber cover and in my pocket I always face the screen towards my leg so that its well protected. This screen did not break due to impact! There is no impact markings, only a hair line crack.
It has been hot in my pocket a few times as my high-res photos are synced with Dropbox. I'm guessing its a heat issue and it could also be to do with the cover used. I wonder if cover designers design for impact but don't focus on what happens when the cover gets hot from an outside source or if the phone gets hot. I wonder if my phones heat is trapped by the rubber cover, plus the outside environment where I am is 30'C. Here was me thinking I had the best cover, yet maybe my choice of screens is at fault?06-04-2014 06:54 AM
- I have a similar problem. I am shocked and have lost a lot of time figuring out what’s happening. My Note 3 is always in my bag with the laptop. I travel so there is general movement of the bag and usual pressure between objects in the bag.
Yesterday my Note 3 stopped working. No external signs or screen damage. Took it to the Verizon Corporate store at 3 different locations in Central Jersey. Same response. Hairline crack deep inside the screen. The crack is visible only on tilting the device at a certain degree. No external signs of damage. Option suggested by Verizon is to buy a new device at Retail price. I paid $299 plus 7% NJ taxes and have just completed 7 months of contract. Other than the battery life, I was very excited with the product. But, I am surprised the device is so fragile.
The carrier (Verizon) disowns the device saying crack is warranty void. Even though there are no external scratches or damage anywhere on the device. It is tough to prove you have not dropped the device. In the same breath, it is difficult to prove that you have dropped the device. The Verizon staff directed me to go to a mom-n-shop store before asking me to contact Samsung. What’s going on? My first time with Verizon and the careless attitude is so evident. The customer seems to be the last one having any stake here. I did my research. The mom-n-pop stores ask for anywhere between $250 to $300 for LCD replacement, most of them with just 30 days warranty and uncertified technicians.
As a customer how am I protected? Other than paying for an expensive insurance that costs $120 per year, do I really have any options? Do I have peace of mind after buying this equipment?
Just read up on the internet that Samsung is offering Premium Warranty on Note 3 in South Africa. That warranty covers drops and spills etc. What did we do wrong in the US? Why does Samsung not worry about the US customer?
The bottom line is that buying a Samsung Note 3 is a HUGE risk. You have to carry it with more care than your laptop and other devices. This product is fragile and more than average care is required in addition to insurance etc. Any issue with the screen qualifies as “physical damage” and then you are on your own.
Given the attitudes of the carrier and the incomplete warranty by the manufacturer, the cost of owning a Samsung Note 3 is possibly the HIGHEST. Loss of mental peace and productive time is over and above all this.
I will be posting the pictures soon.06-05-2014 04:59 PM
- My crack is in a very similar location & only visible on an angle. It could easily be mistaken as the same phone and crack. I don't have another camera at the moment to photograph it. I've had no lucky from Samsung. It's not covered on warranty regardless of cause. Mine cost about US$740. However I'm in Hong Kong and I've been quoted a local back street non-samsung repair for about US$80 if its the glass and US$160 if its the display. My best bet is that it was a heat issue. It was getting quite hot in my pocket while uploading camera shots. In which case its a design fault. Surely it should shut down if the temperature gets too high. It has a built in CPU temperature sensor. I didn't have any problems with my Galaxy S2 for the 2 & 1/2 years I had that. I don't remember it getting hot in my pocket either.06-08-2014 07:03 AM
- There was a similar campaign in the UK apparently about the Sony Z or Z1. I only know because there was a 10 minute report on a 1 hour consumer program, BBC Watchdog in the last 2 weeks. Sony had been refusing to accept responsibility. Unusually instead of issuing a statement, or offering a representative, at the last minute they relented and the program was able to announce all affected customers would be looked after.06-08-2014 05:39 PM
- I put my new Otterbox defender on my new GS3 phone before I left the store, it was never dropped (as evidenced by inspection of the outside of the phone by the store) and the glass cracked within 2 days!
The store and my carrier won't do anything about it so now I'm in the process of reporting it to Samsung. The problem with this method is the issue can be contained 'in-house'. These companies can just ignore you!
I plan to HIT THEM WHERE IT HURTS - THEIR BOTTOM LINE!
I'll be CONTACTING THE MEDIA, especially internet sites that rate and report on the GS3. The stores, providers and even Samsung can't completely control what's reported and sales decline. I've seen endless issues get resolved almost immediately after someone's story hits the news. The more stories reported, the faster the resolution.
I'll let you know what happens.06-15-2014 06:20 PM
- I purchased a Galaxy S4 through Costco 9 days ago. I immediately put in in a case and have not dropped, stepped on, sat on, thrown, or anything that would slightly damage the phone. A crack appeared 2 days ago out of nowhere that goes from the home button up to the left side of the screen. I have gotten nowhere with Costco or TMobile. I will be sending to Samsung for an evaluation and I am sure they will claim that I am to blame. If there is a class action suit, I will be happy to join. I have attached a picture and if needed can provide any documentation.06-24-2014 10:21 AM
- If you bought from Costco and used amex or other card that offers purchase protection then you may be covered.
dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 306-24-2014 01:47 PM
Sent from my SM-N900T using Tapatalk06-25-2014 10:13 AM
dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 306-25-2014 12:55 PM
- I've been looking through this thread a bit, and it seems like a good amount of people are having the same issue as I am. My Samsung Note 3 screen stopped working completely today. It happened in the morning when I took it off of the charger, brought it in my car and left. It was in my car for about 15 minutes total, until I got where I was going. I then took it out and tried clicking it on by the power button, and nothing was happening. I thought maybe it froze, so i tried holding down the power button to restart it. The sound worked as usual, but absolutely no screen action. I then noticed a crack in the top right corner of the screen. It is under the glass part, on the screen. I did not drop my phone, handle it roughly, get it wet, or anything else like that. I have babied this phone, and have never once dropped it or scratched it. I have had it for a couple of months, and got it from a T-Mobile store. When I took the phone into the store, the employee told me that it was physical damage, and that I would have to contact the insurance company. I tried arguing that if it were in fact physical damage, and it was my fault, then the glass covering the screen would be cracked as well. Nothing worked, and they just kept telling me it was damaged and not defective. I called Samsung and filed a claim, and told them what happened. I also told them of other people's issues on [this] forum. They told me they haven't had any cases like this, and that they would have to look at it to see if I have to pay for the damage. Very frustrating and I have a feeling that either way I'll be footing the bill.06-30-2014 10:02 PM
- What nobody has ever said here was the internal temperature of the device itself .... If it gets hot enough it can damage the glass which in then is your fault ...
I wouldn't be surprised if a lot of these issues are cause by the phone being very hot which then causes the Glass to crack on the inside07-03-2014 03:43 PM
- Samsung Android Phones
- Samsung Galaxy Note 3
Samsung Galaxy - Cracked Screen Defect, not dropped, Note 3 & Note 2, S4 & S3
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