Actually it is pretty easy to prove that the phone has not been dropped. If no scratches no drop. Especially when it is still new. Off course if there is a scratch then....
Samsung Galaxy - Cracked Screen Defect, not dropped, Note 3 & Note 2, S4 & S3
- Thread starter Nfluencedaworld
- Start date
Actually it is pretty easy to prove that the phone has not been dropped. If no scratches no drop. Especially when it is still new. Off course if there is a scratch then....
Yes, it has a scrape on the side, which has been there since shortly after I purchased the phone last fall. I agree that it's very hard to prove what did or didn't happen. Even if the phone didn't have scratches, they could claim it was dropped in a case or in a way that didn't scratch it.
But, it's mostly irrelevant to the larger point - Samsung is categorically denying claims for this problem *regardless* of whether phones have scratches and dents or are brand new in perfect mint condition, they *never* acknowledge the problem, claiming it's not a known issue when there are numerous reports to the contrary.
But, it's mostly irrelevant to the larger point - Samsung is categorically denying claims for this problem *regardless* of whether phones have scratches and dents or are brand new in perfect mint condition, they *never* acknowledge the problem, claiming it's not a known issue when there are numerous reports to the contrary.
even if they did started to fix this particular issue I very much doubt they would fix yours since it does look like you could of done it. Seeing how this is only hitting forums like this and hasn't gone to the national press i would bet this issue is minor ( Maybe 1-5%?) Samsung doesn't see it as a defect and as you Cracking the screen. TBH it is probably the generic response and if you got upper management ( IDK Samsung is so big but somebody from Samsung or Samsung Mobile and upper management not the typical CS rep)
Honestly I've only seen about 10 people in this thread where I could actually say there *might* be an issue. Samsung denying coverage could simply because this might not even be an issue, and as for as they're concerned it's simply people breaking their own phones.
They aren't denying claims it sounds like the people who sent them in were asked to pay for the screen replacement, so don't make it sound like they didn't do anything at all.
Since this issue is again only plausible on these forums, and only for roughly 10 posts in 223, it could easily be argued this isn't much of a case. You say "Numerous reports" but just having a lot of people report the issue isn't enough especially when a lot of the new accounts that posted issues never followed up with pictures, they simply posted that they had the issue and then left never to post again.
I see this is a common problem. I recently just purchased my Samsung Galaxy S4 mini and it has a cracked screen. I have never had any issues with phones I?ve had the last 15 years. I?ve always kept them protected and babied them. Never had to replace a damaged or broken phone. The crack happened literally just sitting there. I did nothing to it. So now I?m forced to go back to my LG Viper since I refuse to pay $200+ to have it repaired when it wasn?t my fault.
What these people don't understand though is how hot is the phone when this is happening or even how cold is the room it is in..... A really hot phone could have done this or if it was in a freezing room perhaps when you touch it. Not a science wiz but wouldn't a really cold screen have a negative effect with your warm hands?
Sent from my SM-N900T
I pray it works out. Were you able to take pictures of the phones?
Posted via Android Central App
Can't even apply logic when most of the people in this thread are assumed liars. A lot of those coincidental 1 post people who previously posted never replied to this thread again to show pictures or follow up, except GalaxyCracks, and between his troll name and the fact that it looked like he dropped his phone I don't take his claim that legitimately.
Reminder calling someone a troll is a form of trolling.
If this thread is that bothersome to you then I would recommend moving along rather than posting something that will be met with a negative response.
Sent from my HTCONE using AC Forums mobile app
Bingo, that's exactly what happening to mine. I have been surfing the web for two weeks thinking certainly I am not the only one. My phone had on a screen protector. You can clearly see the defect is under the glass. The glass is not scratched but the scratch-like defect is one layer under the glass. This is so freaking unjust that I am feel like organizing a class action. We need to fight this guys. This isn't right that we have $800 phones that we baby meticulously and still have to shell out hundreds of dollars to take care of manufacturing defects covered under a 12 month warranty.
Yep, same exact issue here. Always baby my phones and keep on screen protector from the day of purchase. Its spreading every day too. totally unbelievable and unfair. This is a clear breach of warranty and should be replaced with absolutely no issue but.. How the hell are we gonna get a scratch BELOW the surface of the glass, which remains flawless...smdh?
I have had the Galaxy S5 for 6 weeks. When I pulled it out of my pocket last week it had a crack. We all thought it was on the glass screen protector. Today I had the screen protector replaced - it was in perfect order! The screen/glass underneath is cracked.
I have not dropped this phone. It has a thin transparent rubber cover and in my pocket I always face the screen towards my leg so that its well protected. This screen did not break due to impact! There is no impact markings, only a hair line crack.
It has been hot in my pocket a few times as my high-res photos are synced with Dropbox. I'm guessing its a heat issue and it could also be to do with the cover used. I wonder if cover designers design for impact but don't focus on what happens when the cover gets hot from an outside source or if the phone gets hot. I wonder if my phones heat is trapped by the rubber cover, plus the outside environment where I am is 30'C. Here was me thinking I had the best cover, yet maybe my choice of screens is at fault?
I have not dropped this phone. It has a thin transparent rubber cover and in my pocket I always face the screen towards my leg so that its well protected. This screen did not break due to impact! There is no impact markings, only a hair line crack.
It has been hot in my pocket a few times as my high-res photos are synced with Dropbox. I'm guessing its a heat issue and it could also be to do with the cover used. I wonder if cover designers design for impact but don't focus on what happens when the cover gets hot from an outside source or if the phone gets hot. I wonder if my phones heat is trapped by the rubber cover, plus the outside environment where I am is 30'C. Here was me thinking I had the best cover, yet maybe my choice of screens is at fault?
I have a similar problem. I am shocked and have lost a lot of time figuring out what’s happening. My Note 3 is always in my bag with the laptop. I travel so there is general movement of the bag and usual pressure between objects in the bag.
Yesterday my Note 3 stopped working. No external signs or screen damage. Took it to the Verizon Corporate store at 3 different locations in Central Jersey. Same response. Hairline crack deep inside the screen. The crack is visible only on tilting the device at a certain degree. No external signs of damage. Option suggested by Verizon is to buy a new device at Retail price. I paid $299 plus 7% NJ taxes and have just completed 7 months of contract. Other than the battery life, I was very excited with the product. But, I am surprised the device is so fragile.
The carrier (Verizon) disowns the device saying crack is warranty void. Even though there are no external scratches or damage anywhere on the device. It is tough to prove you have not dropped the device. In the same breath, it is difficult to prove that you have dropped the device. The Verizon staff directed me to go to a mom-n-shop store before asking me to contact Samsung. What’s going on? My first time with Verizon and the careless attitude is so evident. The customer seems to be the last one having any stake here. I did my research. The mom-n-pop stores ask for anywhere between $250 to $300 for LCD replacement, most of them with just 30 days warranty and uncertified technicians.
As a customer how am I protected? Other than paying for an expensive insurance that costs $120 per year, do I really have any options? Do I have peace of mind after buying this equipment?
Just read up on the internet that Samsung is offering Premium Warranty on Note 3 in South Africa. That warranty covers drops and spills etc. What did we do wrong in the US? Why does Samsung not worry about the US customer?
The bottom line is that buying a Samsung Note 3 is a HUGE risk. You have to carry it with more care than your laptop and other devices. This product is fragile and more than average care is required in addition to insurance etc. Any issue with the screen qualifies as “physical damage” and then you are on your own.
Given the attitudes of the carrier and the incomplete warranty by the manufacturer, the cost of owning a Samsung Note 3 is possibly the HIGHEST. Loss of mental peace and productive time is over and above all this.
I will be posting the pictures soon.
Yesterday my Note 3 stopped working. No external signs or screen damage. Took it to the Verizon Corporate store at 3 different locations in Central Jersey. Same response. Hairline crack deep inside the screen. The crack is visible only on tilting the device at a certain degree. No external signs of damage. Option suggested by Verizon is to buy a new device at Retail price. I paid $299 plus 7% NJ taxes and have just completed 7 months of contract. Other than the battery life, I was very excited with the product. But, I am surprised the device is so fragile.
The carrier (Verizon) disowns the device saying crack is warranty void. Even though there are no external scratches or damage anywhere on the device. It is tough to prove you have not dropped the device. In the same breath, it is difficult to prove that you have dropped the device. The Verizon staff directed me to go to a mom-n-shop store before asking me to contact Samsung. What’s going on? My first time with Verizon and the careless attitude is so evident. The customer seems to be the last one having any stake here. I did my research. The mom-n-pop stores ask for anywhere between $250 to $300 for LCD replacement, most of them with just 30 days warranty and uncertified technicians.
As a customer how am I protected? Other than paying for an expensive insurance that costs $120 per year, do I really have any options? Do I have peace of mind after buying this equipment?
Just read up on the internet that Samsung is offering Premium Warranty on Note 3 in South Africa. That warranty covers drops and spills etc. What did we do wrong in the US? Why does Samsung not worry about the US customer?
The bottom line is that buying a Samsung Note 3 is a HUGE risk. You have to carry it with more care than your laptop and other devices. This product is fragile and more than average care is required in addition to insurance etc. Any issue with the screen qualifies as “physical damage” and then you are on your own.
Given the attitudes of the carrier and the incomplete warranty by the manufacturer, the cost of owning a Samsung Note 3 is possibly the HIGHEST. Loss of mental peace and productive time is over and above all this.
I will be posting the pictures soon.
My crack is in a very similar location & only visible on an angle. It could easily be mistaken as the same phone and crack. I don't have another camera at the moment to photograph it. I've had no lucky from Samsung. It's not covered on warranty regardless of cause. Mine cost about US$740. However I'm in Hong Kong and I've been quoted a local back street non-samsung repair for about US$80 if its the glass and US$160 if its the display. My best bet is that it was a heat issue. It was getting quite hot in my pocket while uploading camera shots. In which case its a design fault. Surely it should shut down if the temperature gets too high. It has a built in CPU temperature sensor. I didn't have any problems with my Galaxy S2 for the 2 & 1/2 years I had that. I don't remember it getting hot in my pocket either.
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