1. Brisan Cristi's Avatar
    Hi! I'm having trouble using the dual shot mode. It's faded out in both the main and the front camera modes.
    Samsung Galaxy Note 3 - Can't use dual shot-screenshots_2013-11-25-20-55-44.png
    11-25-2013 01:09 PM
  2. zmann's Avatar
    It has to be on auto, hit mode and put on auto

    THE BEAST,,NOTE 3. SIZE IS EVERYTHING!!!
    11-25-2013 01:54 PM
  3. rivencap's Avatar
    That's what I was going to say, but the user is in "auto" mode. You can see it in the right upper corner that it does indeed say auto.

    I've spent an hour trying different options to reproduce it. Any chance you try rebooting the phone. Maybe a glitch?

    Palm Treo line > BlackBerry line > Samsung Galaxy S line > NOW the awesome & powerful Samsung Galaxy Note 3! ๐Ÿ˜†๐Ÿ“ฑ๐Ÿ˜†
    zmann likes this.
    11-25-2013 02:25 PM
  4. JLadd4420's Avatar
    I was having this exact problem. I fixed it by clearing the Camera cache. Seems to be working ok so far.
    brash10 likes this.
    11-25-2013 02:32 PM
  5. mrwallyy's Avatar
    Anyone know how to change the front facing camera frame? I can only see the one that looks like a stamp.

    EDIT: Never mind, just noticed the arrow on the side
    11-25-2013 09:22 PM
  6. zmann's Avatar
    Anyone know how to change the front facing camera frame? I can only see the one that looks like a stamp.

    EDIT: Never mind, just noticed the arrow on the side
    Wow,, you just taught me something. I never new about the arrow, lol

    THE BEAST,,NOTE 3. SIZE IS EVERYTHING!!!
    mrwallyy likes this.
    11-26-2013 06:24 AM
  7. Brisan Cristi's Avatar
    Tried clearing the cache and rebooting the phone but it didn't work.
    11-27-2013 04:25 PM
  8. Matthew Fears1's Avatar
    I had this same issues but I went to the help page did the tutorial and everything seems to be working fine!
    12-07-2013 09:39 PM
  9. Shima Xebin's Avatar
    i am using galaxy note 3 i9505... and i cant use my dual shot. any1 got any solution??
    Baby_Doc likes this.
    01-06-2014 10:57 AM
  10. Shima Xebin's Avatar
    i feel you bro.. i got the same problem.... um using lte version... did u find any solution yet??
    01-06-2014 10:59 AM
  11. mahfuzq's Avatar
    I was having the same problem.

    After went through the tutorial, now it's working fine. Go to "Help" & finish tutorial "Take pictures in Dual camera mode".

    Hope it will solve your problem too.
    01-06-2014 07:50 PM
  12. Jake Chambers's Avatar
    Funny... I had the same problem and couldn't figure it out. Then I switched to front camera and it was on Beauty face, by default (the rear cam was on auto)... I don't know how that was possible. I changed the front to auto and BAM, i got the dual shot back for both cameras... but when I exit the cam and come back - the same. So I reset the camera settings and now it seems to be fine..

    Does anybody know why this happens and how?
    zmann likes this.
    02-20-2014 08:08 PM
  13. Rony Sohan's Avatar
    I didnt find Camera seeting Option In my camera( samsung note 3)...Please help me to find out,Hou could I get back Seeting options in my camera
    03-25-2014 01:24 AM
  14. anon8380037's Avatar
    I didnt find Camera seeting Option In my camera( samsung note 3)...Please help me to find out,Hou could I get back Seeting options in my camera
    It should be there when the camera screen is on. Settings wheel, box list with 3 tabs.

    Via my Note 3 on AC.
    03-25-2014 02:44 AM
  15. thahim's Avatar
    i had the same problem I sortrd out readibg this thread. Hope you have done too.

    Sent from Galaxy Note 3 SM-N9005
    04-17-2014 06:09 AM
  16. jayyandroid's Avatar
    Funny... I had the same problem and couldn't figure it out. Then I switched to front camera and it was on Beauty face, by default (the rear cam was on auto)... I don't know how that was possible. I changed the front to auto and BAM, i got the dual shot back for both cameras... but when I exit the cam and come back - the same. So I reset the camera settings and now it seems to be fine..

    Does anybody know why this happens and how?
    Thanks!! It worked!
    04-18-2014 12:21 PM
  17. zmann's Avatar
    I've had the same issue. I just reset the camera options and it is corrected.

    THE BEAST,,NOTE 3. SIZE IS EVERYTHING!!!
    04-18-2014 06:02 PM
  18. pharmacist2009a's Avatar
    Try reducing the video recording resolution from 3840*2160 to 1920*1080 .It worked for me or from the in camera setting menu choose reset .
    08-24-2014 09:09 PM
  19. Naveen note3's Avatar
    Hi! i had a same problem i followed these steps, now its resolved
    Try reset your camera
    1.go to main settings {which located at the corner}
    2.go to 3rd tab is settings
    3. scroll down where you can find reset button and tap it

    BAM!!! you are good to go!!
    03-19-2015 07:18 AM
  20. prace1173's Avatar
    i am using galaxy note 3 i9505... and i cant use my dual shot. any1 got any solution??
    Easy just go to the camera and find the reset . and it will work fine
    08-31-2016 08:20 PM

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