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  1. Thread Author  Thread Author    #1  

    Default Camera Photos Disappearing Galaxy Note 3 HELP!

    Now this is really weird but I have noticed that my all my camera photos and videos on my Samsung Galaxy Note 3 that were saved in the default folder named "Camera" keep disappearing. I have the Android version 4.3 (Jelly Bean) and I tried everything to retrieve them such as looking in the DCIM folder, connecting my phone to my computer and browsing, search using My Files and even contacting Samsung support in live chat but have not had any luck.This has happened for two times now and every time it happens I noticed that the only pictures remain are the ones I took right before everything disappeared.

    However, all my other pictures in other folders such as Bluetooth, Download, Instagram, Screenshots, What'sApp...etc. are still there. I'm storing the camera photos on the internal phone memory since I don't have SD card installed. I read somewhere that maybe this is caused by an App conflict or App syncing photos and delete them from the phone but I'm not sure which App this might be since I'm not using Facebook App. I also searched Dumpster to rule out the possibility that I might have mistakenly deleted them but nothing either.

    I checked the free internal memory and it's 20GB so it's not full either. Please help I really don't know what to do*

    My installed*apps*are:

    AllShare Cast Dongle S/W Up
    AnDosBox
    BBM
    Chrome
    Dumpster
    EverNote
    Flipboard
    Gmail
    Google Play Services
    Hangouts
    Instagram
    Kik
    Maps
    PhotoGrid
    Shazam
    Skype
    TrackID
    SketchBook for Galaxy
    Twitter
    Viber
    WhatsApp
    WhoseHere
    YouTube

    Plus the regular Samsung default*apps.
    Phone model number: N9005XXUDMJ7
  2. #2  

    Default Re: Camera Photos Disappearing Galaxy Note 3 HELP!

    Do you have Google+ installed by any chance? Photos can be auto uploaded there if the setting is on. The icon 'photos' is this. However, your pics should also be present in 'gallery'. This has subdivisions, Albums, all, time, locations, people and favorites.
    Just check it's on albums, or all, then this should show all of your pics. You say in camera settings the storage is set as 'device', then they really should be in the gallery.
    I'm sorry I can't be of more help, I've been through my settings and can't figure out a way they would go somewhere else.

    Sent from my Nexus 7 using AC Forums mobile app
  3. #3  

    Default Re: Camera Photos Disappearing Galaxy Note 3 HELP!

    Quote Originally Posted by roguetrader View Post
    Do you have Google+ installed by any chance? Photos can be auto uploaded there if the setting is on. The icon 'photos' is this. However, your pics should also be present in 'gallery'. This has subdivisions, Albums, all, time, locations, people and favorites.
    Just check it's on albums, or all, then this should show all of your pics. You say in camera settings the storage is set as 'device', then they really should be in the gallery.
    I'm sorry I can't be of more help, I've been through my settings and can't figure out a way they would go somewhere else.

    Sent from my Nexus 7 using AC Forums mobile app
    That's all correct, but even if Google+ instant backup were turned on, it wouldn't be deleting any files....

    EDIT: To the OP, until you get this resolved, you may want to enable a photo backup service, such as Dropbox or Google+, so that at least a copy of your pics will be backed up and you don't lose them.
  4. #4  

    Default Re: Camera Photos Disappearing Galaxy Note 3 HELP!

    Quote Originally Posted by paintdrinkingpete View Post
    That's all correct, but even if Google+ instant backup were turned on, it wouldn't be deleting any files....

    EDIT: To the OP, until you get this resolved, you may want to enable a photo backup service, such as Dropbox or Google+, so that at least a copy of your pics will be backed up and you don't lose them.
    Yep, you're right, that's why it seems odd. Good suggestion to have them synced, that's what I do - I should have advised that too. I'm baffled.

    Sent from my Nexus 7 using AC Forums mobile app
  5. Thread Author  Thread Author    #5  

    Default Re: Camera Photos Disappearing Galaxy Note 3 HELP!

    Thanks for your help I truly appreciate. What really baffles me is that I didn't sync my photos with any app that I'm aware of. And I recall disabling Google+ the 1st time this happened but it happened again. It seems as if camera photos are disappearing/deleted after certain period have passed, yet fresh photos remain untouched.

    I checked each installed app by Application Manager in the Settings but I couldn't find any apps synced with camera photos. I just installed QuickPic app to manage gallery photos but I don't know if that helps.

    Whats really frustrating is that even Samsung Support didn't have any answers and all they said is that this might be caused by app conflict and that I may need to do a factory reset. Why this is happening for camera-taken-photos only and not any other photos on the phone? Will installing SD card and change camera setting to save photos on SD instead of internal help? Thanks again.
  6. Thread Author  Thread Author    #6  

    Default Re: Camera Photos Disappearing Galaxy Note 3 HELP!

    Bump please guys help. I don't know if I can keep using note 3 with this frustrating issue unsolved.
  7. #7  

    Default Re: Camera Photos Disappearing Galaxy Note 3 HELP!

    I think that would be a good idea - I have an ext SD inserted with camera settings to send them there, and I also sync to dropbox & Google+, I find this arrangement works best for me.

    Sent from my Nexus 7 using AC Forums mobile app
  8. #8  

    Default Re: Camera Photos Disappearing Galaxy Note 3 HELP!

    One last thought, there is an option to hide items in the gallery settings, could it perhaps have something to do with this?

    Sent from my Nexus 7 using AC Forums mobile app
  9. Thread Author  Thread Author    #9  

    Default Re: Camera Photos Disappearing Galaxy Note 3 HELP!

    Thanks Roguetrader. I'll get external SD and change camera settings to save photos there. I don't know what else to do? I'll see if the warranty covers this issue. Please if anybody have had this problem before do let me know since Samsung Support claims that no one has experienced this ever before.
  10. #10  
    pdub73's Avatar

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    Default Re: Camera Photos Disappearing Galaxy Note 3 HELP!

    Quote Originally Posted by Tazmaniaq8 View Post
    Thanks Roguetrader. I'll get external SD and change camera settings to save photos there. I don't know what else to do? I'll see if the warranty covers this issue. Please if anybody have had this problem before do let me know since Samsung Support claims that no one has experienced this ever before.
    I've never heard of anyone having this problem but with that being said, it's not impossible...I looked at your list of "installed" apps and you may have already done this but look at the permissions for each of those apps, if any have access to your camera and photos I would remove each app and test them one by one to see if the problem persists... Then reinstall.... But the best suggestion is getting an sd card and let the camera save photos to the sd card...

    Posted via Android Central App
  11. #11  

    Default Re: Camera Photos Disappearing Galaxy Note 3 HELP!

    I have the exact same problem. Photos and videos gone an no backup service active....
  12. #12  

    Default Re: Camera Photos Disappearing Galaxy Note 3 HELP!

    Quote Originally Posted by Tazmaniaq8 View Post
    Now this is really weird but I have noticed that my all my camera photos and videos on my Samsung Galaxy Note 3 that were saved in the default folder named "Camera" keep disappearing. I have the Android version 4.3 (Jelly Bean) and I tried everything to retrieve them such as looking in the DCIM folder, connecting my phone to my computer and browsing, search using My Files and even contacting Samsung support in live chat but have not had any luck.This has happened for two times now and every time it happens I noticed that the only pictures remain are the ones I took right before everything disappeared.

    However, all my other pictures in other folders such as Bluetooth, Download, Instagram, Screenshots, What'sApp...etc. are still there. I'm storing the camera photos on the internal phone memory since I don't have SD card installed. I read somewhere that maybe this is caused by an App conflict or App syncing photos and delete them from the phone but I'm not sure which App this might be since I'm not using Facebook App. I also searched Dumpster to rule out the possibility that I might have mistakenly deleted them but nothing either.

    I checked the free internal memory and it's 20GB so it's not full either. Please help I really don't know what to do*

    My installed*apps*are:

    AllShare Cast Dongle S/W Up
    AnDosBox
    BBM
    Chrome
    Dumpster
    EverNote
    Flipboard
    Gmail
    Google Play Services
    Hangouts
    Instagram
    Kik
    Maps
    PhotoGrid
    Shazam
    Skype
    TrackID
    SketchBook for Galaxy
    Twitter
    Viber
    WhatsApp
    WhoseHere
    YouTube

    Plus the regular Samsung default*apps.
    Phone model number: N9005XXUDMJ7
    That is probably cause they are going in the gallery app

    Sent from my SM-N900W8 using AC Forums mobile app
  13. #13  

    Default Re: Camera Photos Disappearing Galaxy Note 3 HELP!

    Quote Originally Posted by Tazmaniaq8 View Post
    Bump please guys help. I don't know if I can keep using note 3 with this frustrating issue unsolved.
    There is a gallery app that is probably where they are

    Sent from my SM-N900W8 using AC Forums mobile app
  14. #14  

    Default Re: Camera Photos Disappearing Galaxy Note 3 HELP!

    Quote Originally Posted by Alain_A View Post
    There is a gallery app that is probably where they are

    Sent from my SM-N900W8 using AC Forums mobile app
    No, they are not in the gallery app. They don't appear in any app. Not even in file explorers....
  15. #15  

    Default Re: Camera Photos Disappearing Galaxy Note 3 HELP!

    Quote Originally Posted by rgomesf View Post
    No, they are not in the gallery app. They don't appear in any app. Not even in file explorers....
    well they go somewhere in the phone....go to my files and look all over...Do you have an SD card in the phone?
  16. #16  

    Default Re: Camera Photos Disappearing Galaxy Note 3 HELP!

    Already tried my files and found nothing... I don't have sd card
  17. #17  

    Default Re: Camera Photos Disappearing Galaxy Note 3 HELP!

    Quote Originally Posted by rgomesf View Post
    Already tried my files and found nothing... I don't have sd card

    I don't know what else to suggest without seen the phone..go where you bought it and ask their thech and /or call Samsung
  18. #18  

    Default Re: Camera Photos Disappearing Galaxy Note 3 HELP!

    I'm experiencing the same problem with my 2 month old galaxy s4. Thought i accidentally deleted them at first though im really sure i did not. Just to move on easily cause i had a lot of pics and then gone in an instant with no back up. But then it happened again. And its really frustrating. I have no back up of all those pics. Or didn't even sync them at any app. So please fix this problem.
  19. #19  

    Default Re: Camera Photos Disappearing Galaxy Note 3 HELP!

    I have this exact same issue. It has now happened to me 3 times. I thought after the last time that it was my 64Gb SD card that is no longer usable, however this time I don't have an SD card in it. I can't believe Samsung isn't putting something out there on this

    Posted via Android Central App
  20. #20  

    Default Re: Camera Photos Disappearing Galaxy Note 3 HELP!

    I had the same issue with my Note 2. This issue occurs because either the device memory is low or the default folder is not set correctly. The 4.3 update somehow screws up this setting. Go to My Files> Settings. Set image directory as the folder on your SD card. The pictures should not disappear now.
  21. #21  

    Default

    Quote Originally Posted by Tazmaniaq8 View Post
    Now this is really weird but I have noticed that my all my camera photos and videos on my Samsung Galaxy Note 3 that were saved in the default folder named "Camera" keep disappearing. I have the Android version 4.3 (Jelly Bean) and I tried everything to retrieve them such as looking in the DCIM folder, connecting my phone to my computer and browsing, search using My Files and even contacting Samsung support in live chat but have not had any luck.This has happened for two times now and every time it happens I noticed that the only pictures remain are the ones I took right before everything disappeared.

    However, all my other pictures in other folders such as Bluetooth, Download, Instagram, Screenshots, What'sApp...etc. are still there. I'm storing the camera photos on the internal phone memory since I don't have SD card installed. I read somewhere that maybe this is caused by an App conflict or App syncing photos and delete them from the phone but I'm not sure which App this might be since I'm not using Facebook App. I also searched Dumpster to rule out the possibility that I might have mistakenly deleted them but nothing either.

    I checked the free internal memory and it's 20GB so it's not full either. Please help I really don't know what to do*

    My installed*apps*are:

    AllShare Cast Dongle S/W Up
    AnDosBox
    BBM
    Chrome
    Dumpster
    EverNote
    Flipboard
    Gmail
    Google Play Services
    Hangouts
    Instagram
    Kik
    Maps
    PhotoGrid
    Shazam
    Skype
    TrackID
    SketchBook for Galaxy
    Twitter
    Viber
    WhatsApp
    WhoseHere
    YouTube

    Plus the regular Samsung default*apps.
    Phone model number: N9005XXUDMJ7
    Have a read of Mazendaher's recent post in "How to restore contacts".

    I don't understand it but it mentioned recovering photos as well.
    Possibly overwritten by now though.

    Posted on my N9005 via Android Central App
    Last edited by Madd54; 01-28-2014 at 08:33 PM.
    I am
  22. #22  

    Default Re: Camera Photos Disappearing Galaxy Note 3 HELP!

    Thank you Sunny, I will give that a try.

    It definitely wasn't a low memory issue as I had only 50 or so photos.

    I have the 4.3 version therefore that suggestion may work.

    Cheers

    Posted via Android Central App
  23. #23  

    Default Re: Camera Photos Disappearing Galaxy Note 3 HELP!

    Quote Originally Posted by rgomesf View Post
    No, they are not in the gallery app. They don't appear in any app. Not even in file explorers....
    I have a new Note 3. 4 days old. This is happening to me as well, but only for downloaded photos.

    Ex: I download a bunch of FB photos of my nephews and they all show up fine and I can browse them in gallery and ES File explorer. Woke up this morning and all gone.... I'm no rookie to Android either. This is very odd....

    Could this be related to lookout or that Knox bulls hit included as bloatware? It's really pissing me off. What if a girl sends me some titty pics?! I think I'd punch the sales rep if it deleted that too! (Since I won't be syncing that lol)
  24. #24  

    Default Re: Camera Photos Disappearing Galaxy Note 3 HELP!

    Ok so my issue is resolved. This is what was happening to me.

    I hid a folder I wanted to be private in my gallery. When I did this it completely moved the folder to .nomedia on my so card. To find them do this:

    Download ES File Explorer
    Open settings then tools
    Select show hidden items
    Browse to .nomedia on the root of the sd card (default)
    There you will see the hidden items

    I keep some personal and financial images out of gallery so if someone checks out my phone or if I'm showing off pics, those images wont be accidentally seen.

    Dunno if this helps but it's a good insight into how the Note 3 gallery operates. Good luck!
  25. #25  

    Default Re: Camera Photos Disappearing Galaxy Note 3 HELP!

    I've been having this same exact issue on my Note 3! I have an 64gb SD and for some reason any photo's taken after 2/11/14 mysteriously and randomly disappear for no apparent reason. Thankfully I have instant back up turned on for google+ so all my pictures are there as well but it would still like to remedy this issue.

    I did notice a couples times before this issue happened there was an icon of a thumbnail with a lightning bolt on it in place of the photo thumbnail, although when I would click this icon the full screen photo would load. I have a feeling this is related.
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