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  1. Thread Author  Thread Author    #1  

    Default Note 3 dead, not charging and won't turn on

    I dont know what to do anymore. Called att and they will send it within 6 business days. They want me to pay $14.95 for 3 day shipping. And i chose the free one. For the meantime can somebody help me if i can still turn it on while waiting for 6 days?
    Last edited by NotJustAPhone; 01-23-2014 at 07:36 PM.
  2. #2  

    Default Re: Note 3 dead, not charging and wont turn on

    Should of complained more they would of sent it over night for free... I used to work for them and overnight everything for free.

    Sent from my SCH-I605 using Tapatalk
  3. Thread Author  Thread Author    #3  

    Default Re: Note 3 dead, not charging and wont turn on

    Quote Originally Posted by maxjivi05 View Post
    Should of complained more they would of sent it over night for free... I used to work for them and overnight everything for free.

    Sent from my SCH-I605 using Tapatalk
    I asked if they can waive the shipping he said NO

    - - - Updated - - -

    Quote Originally Posted by maxjivi05 View Post
    Should of complained more they would of sent it over night for free... I used to work for them and overnight everything for free.

    Sent from my SCH-I605 using Tapatalk
    I asked if they can waive the shipping he said NO
  4. #4  
    FBA
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    Default Re: Note 3 dead, not charging and wont turn on

    I'm going to ask the obvious here -

    Have you tried other chargers and charging cables?

    Tried cleaning the battery terminals on the battery and the device?

    Did it die when the battery ran down, or did you turn it off and find it wouldn't turn back on again?

    I just haven't seen failures where the phone itself is the problem in cases like this. It just feels like a peripheral problem to me, not phone...

    Do you think the battery's dead, or is it that the phone won't turn on? I have seen more failures here with the chargers and cables on the stock charger, than the phone.
    Converted lifetime BlackBerry user, now on Samsung Note 3...
    Bye bye Blackberry, forever.
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  5. #5  

    Default Re: Note 3 dead, not charging and wont turn on

    +1 The chargers are not reliable a lot of them go bad and won't charge. The phone shouldn't of just shut off. I'd almost consider buying a new charger or testing one at the store to see if that would fix the issue.

    Or if you know someone with a Note 3 borrow theirs or swap batteries and have them charge yours if your phone don't charge it's self till your new phone is in.

    Sent from my SCH-I605 using Tapatalk
  6. #6  
    Golfdriver97's Avatar

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    Default Re: Note 3 dead, not charging and wont turn on

    When you plug it in to charge do you get any light or icon?

    Have you tried charging it for a few hours straight without trying to turn it on?

    Sent from my Nexus 5 using AC Forums mobile app

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  7. #7  

    Default Re: Note 3 dead, not charging and wont turn on

    Quote Originally Posted by chloeshotmom View Post
    I asked if they can waive the shipping he said NO

    - - - Updated - - -



    I asked if they can waive the shipping he said NO
    Too late now but I would have asked to speak to the store manager to get overnight shipping

    And dumb question here but did it get wet or get dropped?

    And I agree with others. Sound like it may be the charger or battery not the actual phone.

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  8. #8  

    Default Re: Note 3 dead, not charging and wont turn on

    Do you have any friends with a note 3? If so, have you tried to put their battery into your phone? Or if not, buy a battery locally.

    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  9. Thread Author  Thread Author    #9  

    Default Re: Note 3 dead, not charging and wont turn on

    It happens last month. They sent me a new battery. Now, it happened again.
    There is no light when i charge it. No red light. I pull the battery out and charge there is no light either.
    It was 10% then goes down to 1% in a few minutes then died.
    I charged it when it was still 10% but its not charging at all.
    I dont have friends with note 3, i used 2 batteries no luck.
  10. #10  

    Default Re: Note 3 dead, not charging and won't turn on

    Have you tried another charger and cable?

    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
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  11. Thread Author  Thread Author    #11  

    Default Re: Note 3 dead, not charging and won't turn on

    I dont have extra charger... I tried to charge it now and it doesnt stop vibrating but wont turn on and wont charge.
  12. #12  
    FBA
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    Default Re: Note 3 dead, not charging and won't turn on

    Quote Originally Posted by chloeshotmom View Post
    I dont have extra charger... I tried to charge it now and it doesnt stop vibrating but wont turn on and wont charge.
    Any USB charger or computer with a USB port will charge it.
    Converted lifetime BlackBerry user, now on Samsung Note 3...
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  13. #13  

    Default Re: Note 3 dead, not charging and won't turn on

    Quote Originally Posted by chloeshotmom View Post
    I dont have extra charger... I tried to charge it now and it doesnt stop vibrating but wont turn on and wont charge.
    Can you find someone with a microusb charger? It doesn't need to be usb 3 like the note 3, the standard usb 2 would work fine. Just about every recent Android phone and even some windows phones palmos/webos, Blackberry would use micro usb 2.

    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
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  14. #14  

    Default Re: Note 3 dead, not charging and won't turn on

    Other than that, there are external battery chargers that you can buy or wireless charging options, if you need your phone up and running now, since it sounds like the phone still would work with a charged battery based on what you said

    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
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    Default Re: Note 3 dead, not charging and won't turn on

    I think it's probably a bad battery. Mine turned off twice the other day. Even though my extended battery said 30% charge, I noticed for the past week or so I was getting fewer and fewer hours on a charge. I got A Zerolemon and haven't had the problem since. Just a thought. I know you said they sent you a new battery but it could have been a return and bad as well.

    Sent via The Big, Bad, Beautiful Note 3
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  16. #16  

    Default Re: Note 3 dead, not charging and won't turn on

    Could be something wrong with the phone itself is not charging properly. One way to test it is to buy a battery charger () charge the battery and if it holds its your phone is the issue. If it doesnt hold then they could be sending you bad batteries (mostly reconditioned). hope that helps
  17. #17  

    Default Re: Note 3 dead, not charging and won't turn on

    Quote Originally Posted by msndrstood View Post
    I think it's probably a bad battery. Mine turned off twice the other day. Even though my extended battery said 30% charge, I noticed for the past week or so I was getting fewer and fewer hours on a charge. I got A Zerolemon and haven't had the problem since. Just a thought. I know you said they sent you a new battery but it could have been a return and bad as well.

    Sent via The Big, Bad, Beautiful Note 3
    Maybe but the fact that the op tried 2 batteries makes it unlikely that both batteries were bad

    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  18. Thread Author  Thread Author    #18  

    Default Re: Note 3 dead, not charging and won't turn on

    So you think its the battery not the phone? As you noticed i posted some issues about my phone the system ui has stopped every start up, i have unfortunately apps has stopped every time i receive a notifications. So u think guys its all about the bat?
  19. Thread Author  Thread Author    #19  

    Default Re: Note 3 dead, not charging and won't turn on

    the phone is charging using the usb to the computer. and now its ON. so you think its the charger?
  20. #20  

    Default Re: Note 3 dead, not charging and won't turn on

    Quote Originally Posted by chloeshotmom View Post
    the phone is charging using the usb to the computer. and now its ON. so you think its the charger?
    Good chance.

    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  21. Thread Author  Thread Author    #21  

    Default Re: Note 3 dead, not charging and won't turn on

    Do u know where can I buy a wall charger. I saw one only at ebay. And what will I do now to the coming phone? U think its better to use it and send this one back?

    i love my note 3
  22. #22  
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    Default Re: Note 3 dead, not charging and won't turn on

    Quote Originally Posted by chloeshotmom View Post
    Do u know where can I buy a wall charger. I saw one only at ebay. And what will I do now to the coming phone? U think its better to use it and send this one back?

    i love my note 3
    Try here: ShopAndroid - #1 Store for Android Accessories

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  23. #23  
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    Default Re: Note 3 dead, not charging and won't turn on

    Quote Originally Posted by chloeshotmom View Post
    So you think its the battery not the phone? As you noticed i posted some issues about my phone the system ui has stopped every start up, i have unfortunately apps has stopped every time i receive a notifications. So u think guys its all about the bat?
    No, that's probably another story, but I suspected your charger was the issue, as posted above. You can get any 2.1 AMP USB wall charger and it will charge quickly, like your Samsung charger. Samsung owes you a charger under warranty, but it never hurts to have another one as well...

    Griffin makes a good 2.1 amp charger (same power as Samsung original) and Best Buy has them in stock for 30$. Just don't buy the Best Buy in-house brand (RocketFish). The Griffin is a good buy.



    I'm not sure which other issues you have with your phone, but from what I am reading above, it isn't anything to do with battery. Batteries don't cause issues like what you describe. Those issues are more a problem with the OS, or perhaps some rogue apps. There are a few solutions for that too, but I would need more detail before I can help...
    Converted lifetime BlackBerry user, now on Samsung Note 3...
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  24. Thread Author  Thread Author    #24  

    Default Re: Note 3 dead, not charging and won't turn on

    Thanks so much. How can i contact samsung regarding the charger?
  25. #25  

    Default Re: Note 3 dead, not charging and won't turn on

    Quote Originally Posted by chloeshotmom View Post
    I dont know what to do anymore. Called att and they will send it within 6 business days. They want me to pay $14.95 for 3 day shipping. And i chose the free one. For the meantime can somebody help me if i can still turn it on while waiting for 6 days?
    They are basically charging you 15 dollars for the charger.

    Sent from my SM-N900P using Tapatalk
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