01-14-2017 10:09 AM
  1. cmcfarland's Avatar
    When i restart and it flashes the Samsung screen is says custom and a unlock symbol?? It just starting doing this? What is it???

    Sent from my SAMSUNG-SM-N900A using AC Forums mobile app
    01-28-2014 07:56 PM
  2. VDub2174's Avatar
    Did you root and flash a kernel?
    01-28-2014 08:56 PM
  3. cmcfarland's Avatar
    No. Nothing!

    Sent from my SAMSUNG-SM-N900A using AC Forums mobile app
    01-28-2014 09:09 PM
  4. UJ95x's Avatar
    No. Nothing!

    Sent from my SAMSUNG-SM-N900A using AC Forums mobile app
    Did you buy the phone brand new from a carrier store or a major retailer? or did you buy it online?
    If it's showing as unlocked it means that someone has or has tried to flash something to the phone

    Posted via Android Central App
    01-28-2014 09:17 PM
  5. cmcfarland's Avatar
    Bought it new from best buy months ago.. It never did this b4. I have never attempted dp do any of that bc i have no clue how

    Sent from my SAMSUNG-SM-N900A using AC Forums mobile app
    01-28-2014 09:21 PM
  6. UJ95x's Avatar
    Bought it new from best buy months ago.. It never did this b4. I have never attempted dp do any of that bc i have no clue how

    Sent from my SAMSUNG-SM-N900A using AC Forums mobile app
    So it just started happening out of nowhere? That's weird...maybe a friend/family member did it without you being aware

    Posted via Android Central App
    01-28-2014 09:39 PM
  7. Crxssroad's Avatar
    Sounds like a rooted device. Someone might have done it behind your back? Have you let anyone borrow it recently?

    Check in your apps to see if you have SuperSU. If you do then it has been rooted for sure.

    Sent by my lady friend, Note 3
    01-28-2014 11:25 PM
  8. UJ95x's Avatar
    Sounds like a rooted device. Someone might have done it behind your back? Have you let anyone borrow it recently?

    Check in your apps to see if you have SuperSU. If you do then it has been rooted for sure.

    Sent by my lady friend, Note 3
    Even an attempt at rooting would do this, doesn't necessarily need SU installed

    Posted via Android Central App
    01-28-2014 11:39 PM
  9. Crxssroad's Avatar
    Even an attempt at rooting would do this, doesn't necessarily need SU installed

    Posted via Android Central App
    If is a custom ROM doesn't that mean it's been rooted?

    I'm not all up to date on rooting, I've only done it once ever but the concept seems simple enough.

    Sent by my lady friend, Note 3
    01-28-2014 11:42 PM
  10. UJ95x's Avatar
    If is a custom ROM doesn't that mean it's been rooted?

    I'm not all up to date on rooting, I've only done it once ever but the concept seems simple enough.

    Sent by my lady friend, Note 3
    Yeah, but I don't think he has a custom ROM. It just says the binary is custom, which means the flash counter (Knox) was tripped. This happens if you try to flash anything that isn't official firmware

    Posted via Android Central App
    01-28-2014 11:48 PM
  11. grinchy1's Avatar
    Hi, I was wondering if you ever found out why your phone did that? I have a Samung galaxy, I bought new from verizon, I have not had it a year yet. Never had any problems. Great phone. On 4/19/14 I was having trouble with the 4G and restarted my phone a few times. Did not really help. So I took the battery out, (did not turn off the phone first) and place it back in. Still not much help with 4G. I guess I did this about 3x in a hours time. and I guess it was one time to many, the last time my phone came on it said Samsung, custome unlock. An from there on, I had NO use of my phone. I never returned to turning on, just would go to the white Verizon screen and never turn on.

    I have NEVER tried to root my phone and always thought I was careful as to what I downloaded. I called verzion and spoke to one of the tech's who said he had never heard of that before. He suggested I do a factory reset, which I had already tried with no luck. He said I had to go to my local Verizon store, which I did the next day and they guy there had no idea what was wrong or why it did this.

    I had to be sent a new phone. I am still confused as to what happened and why. I don't what it to happen again an as I have no idea why, I can't say it will not. So I was wondering if you knew what casued your to do that and did you have to get a new one?
    Thanks
    Robin
    04-22-2014 03:15 PM
  12. justking100's Avatar
    I have figured out a way to get rid of the custom logo from boot up
    All you have to do is go into recovery mode and select reboot (don't do anything except reboot) then you are done the logo is gone. to go into recovery mode all you need to do is turn off your phone. once the phone is completely off then press the home button+power+volume up.
    08-23-2014 01:54 AM
  13. Metups's Avatar
    Thank you, justking100. That worked for me. My S5 is rooted without a custom bootloader, but I do have xposed framework installed - I mention that because some persons were getting the custom unlocked bootscreen after they installed xposed. Anyway, after going into recovery and then restarting, the custom unlocked screen no longer appears.
    10-20-2014 12:55 AM
  14. ThaDaedalus82's Avatar
    My note 3 started showing the same custom open padlock icon at startup and I cant connect to my mobile network to use my data. I definitely did not try rooting it or anything of sort. I tried the reboot in recovery mode and.have had no luck. this is getting frustrating.
    10-22-2015 05:23 AM
  15. ThaDaedalus82's Avatar
    I've had the same problem and no one rooted my phone. I can't use my media or make phone calls. I even factory restored my phone and that stupid custom screen with the open padlock is still on there. What a nightmare!
    10-27-2015 12:22 AM
  16. shanbhai's Avatar
    When i restart and it flashes the Samsung screen is says custom and a unlock symbol?? It just starting doing this? What is it???

    Sent from my SAMSUNG-SM-N900A using AC Forums mobile app
    04-25-2016 02:24 AM
  17. mikeymac41's Avatar
    bump my phone is doing this too and i dont know how to fix this
    08-09-2016 03:53 PM
  18. Keith Grech's Avatar
    Does anyone have a fix for this issue. I have an S 7 edge and I am with T Mobile and I have been having this "Custom" status issue for approximately 2months and Ive call Samsung T Mobile and even went to BestBuy and had absolutely no luck. If anyone has any ideas on how to fix this issue please post I will be forever grateful Thank you... Keith G
    08-14-2016 01:31 PM
  19. Crazymamabear87's Avatar
    My note 3 started showing the same custom open padlock icon at startup and I cant connect to my mobile network to use my data. I definitely did not try rooting it or anything of sort. I tried the reboot in recovery mode and.have had no luck. this is getting frustrating.
    10-06-2016 10:03 PM
  20. Crazymamabear87's Avatar
    Mine is doing this to all the sudden.
    10-06-2016 10:04 PM
  21. robbsam's Avatar
    Sounds like a rooted device. Someone might have done it behind your back? Have you let anyone borrow it recently?

    Check in your apps to see if you have SuperSU. If you do then it has been rooted for sure.

    Sent by my lady friend, Note 3
    My S6 Edge+ just did the same thing. Brand new phone, no way in hell I would risk throwing away my warranty. I restarted it and it went away! The big lock symbol and the unlocked text are both gone!
    10-08-2016 01:36 AM
  22. Shelbaby96's Avatar
    Hi, I was wondering if you ever found out why your phone did that? I have a Samung galaxy, I bought new from verizon, I have not had it a year yet. Never had any problems. Great phone. On 4/19/14 I was having trouble with the 4G and restarted my phone a few times. Did not really help. So I took the battery out, (did not turn off the phone first) and place it back in. Still not much help with 4G. I guess I did this about 3x in a hours time. and I guess it was one time to many, the last time my phone came on it said Samsung, custome unlock. An from there on, I had NO use of my phone. I never returned to turning on, just would go to the white Verizon screen and never turn on.

    I have NEVER tried to root my phone and always thought I was careful as to what I downloaded. I called verzion and spoke to one of the tech's who said he had never heard of that before. He suggested I do a factory reset, which I had already tried with no luck. He said I had to go to my local Verizon store, which I did the next day and they guy there had no idea what was wrong or why it did this.

    I had to be sent a new phone. I am still confused as to what happened and why. I don't what it to happen again an as I have no idea why, I can't say it will not. So I was wondering if you knew what casued your to do that and did you have to get a new one?
    Thanks
    Robin

    The EXACT same thing happened to me with my galaxy s5. I took it to the at&t store and they gave me a new Sim card thinking that it was fried and it still didn't help. We factory reset it and still nothing. Finally after hours of frustration they told me I was just gonna have to purchase a new phone.

    And today I got a used galaxy s4 mini and literally everything that happened to the last one is happening to this one!
    11-21-2016 03:43 PM
  23. se2018's Avatar
    I checked my apps and I do not have SuperSU. So let's say someone did try to root it, what now? How do I fix it?
    01-14-2017 10:09 AM

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