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  1. Thread Author  Thread Author    #1  

    Default GALAXY NOTE 3 Keeps restarting.

    Hi Anyone that can help me.

    i purchased a Note 3 about 3 months ago and it has recently started to bootloop, not all the time just random times through the day between the loops i can use my phone as if there is nothing wrong with it, and it isnt certain things that trigger it anything does, texing, calling, playing games.

    I have done some searching on the internet and all the tips like factory reset, remove SD, update the phone, remove GMAIL, none of these have fixed my problem.

    Does anybody know how to help me?

    Many Thanks

    Laurie
  2. #2  
    Golfdriver97's Avatar

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    Default Re: GALAXY NOTE 3 Keeps restarting.

    Quote Originally Posted by laurieyerr View Post
    Hi Anyone that can help me.

    i purchased a Note 3 about 3 months ago and it has recently started to bootloop, not all the time just random times through the day between the loops i can use my phone as if there is nothing wrong with it, and it isnt certain things that trigger it anything does, texing, calling, playing games.

    I have done some searching on the internet and all the tips like factory reset, remove SD, update the phone, remove GMAIL, none of these have fixed my problem.

    Does anybody know how to help me?

    Many Thanks

    Laurie
    Welcome to the forums.
    Ha ve you tried rebooting into recovery and clearing cache? That may help. I think this method will work, follow directions for the S3: [Guide] Rebooting into Recovery Mode for the Galaxy S2, S3, and Tab2.

    Devices: Current: Nexus 5, Moto X, Galaxy Tab 2 (7.0); Retired: Galaxy S2 (Epic 4G Touch); Traded: Galaxy S3
    When I let go of what I am, I become what I might be - Lao Tzu
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  3. #3  

    Default Re: GALAXY NOTE 3 Keeps restarting.

    did clearing the cache partition solve your issue?
  4. #4  

    Default Re: GALAXY NOTE 3 Keeps restarting.

    If clearing cache doesn't work call Verizon tech support from a landline. Have them trouble shoot. Have them troubleshoot it. If it can't be fixed they will have a replacement sent to you. But they need to try to assist you first

    Posted via Android Central App
    sent from either my Samsung Galaxy Note2 or my
    Samsung Galaxy Tab 10.1
  5. #5  

    Default Re: GALAXY NOTE 3 Keeps restarting.

    I would say it must be an app you have downloaded. Any new ones you have recently installed?

    Sent from my SM-N900V using Tapatalk
  6. #6  
    jmcu's Avatar

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    Default

    My note 3 just started to do random restarts as well.
    I have not downloaded any new apps.
    It restarts at random times, about once a day.
    I hope this isn't going to be a normal thing because I love this phone.

    Sent from my Note 3
  7. #7  

    Default Re: GALAXY NOTE 3 Keeps restarting.

    Quote Originally Posted by jmcu View Post
    My note 3 just started to do random restarts as well.
    I have not downloaded any new apps.
    It restarts at random times, about once a day.
    I hope this isn't going to be a normal thing because I love this phone.


    Att gave me a new one without making me reproduce the issue under warranty. My new one hasn't done it even once despite the exact same apps and settings.
    Sent from my Note 3
  8. #8  

    Default Re: GALAXY NOTE 3 Keeps restarting.

    i have this problem too. does anyone have a solution
  9. #9  

    Default Re: GALAXY NOTE 3 Keeps restarting.

    ALWAYS BACKUP.

    Some troubleshooting you may want to consider:

    1) Turn off always scanning in the wireless settings.
    Menu > Settings > Wi-Fi > Menu > Advanced: Uncheck "Always allow scanning"

    2) Problems with the sd card.
    Try running your phone without the card. See if the problem persists.
    May need to reformat the sd card within the phone itself.

    3) Find out which app(s) are causing conflicts.
    Note all the apps you have installed, go back to factory settings, and see if you can replicate the errors. If you can't get the error to show up, you'll know it is PROBABLY caused by one (or more) of the apps you installed. Install the apps a few at a time, see if the errors pop up again, and if not, after a bit of time, add another few apps. Figuring out which app(s) are having problems, may take awhile to narrow down.

    More threads for you to read:

    Thanked by:
  10. #10  

    Unhappy Re: GALAXY NOTE 3 Keeps restarting.

    Have this issue after updating to KitKat.
    No app can causing this, as I installed almost none of the set I was using when on Jelly. Phone restarts sometimes 3-4 times a day.

    Can anyone confirm any solution that helps? Maybe formatting SD card?
  11. #11  

    Default Re: GALAXY NOTE 3 Keeps restarting.

    I'm experiencing this too. It happens about once a day. I hear an KitKat update due to start rolling out later this month should fix it - amongst other bugs

    Posted via Android Central App
  12. #12  

    Default Re: GALAXY NOTE 3 Keeps restarting.

    Since updates are never there when promised, I'm scared I'll have to wait months for a fix... that is really no option
    Any Samsung official sources are mentioning this rebooting issue?
  13. #13  

    Default Re: GALAXY NOTE 3 Keeps restarting.

    Mine's rebooted twice this week on its own.. Never happened before this week... Verizon, JB.. Hasn't happened since a few days ago. Thought it was odd but attributed it to either vzw or a Samsung push

    Posted via Android Central App
  14. #14  
    jlh73's Avatar

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    Default Re: GALAXY NOTE 3 Keeps restarting.

    Same exact thing with mine. Tried everything this thread suggested. Finally just took it back and they gave me a new one on 4.3. Ever since then everything is running smooth again. They said the note 3 and mega aren't running well on kit kat.

    Sent from my SAMSUNG-SM-N900A using AC Forums mobile app
  15. #15  

    Default Re: GALAXY NOTE 3 Keeps restarting.

    Just got another reboot.. Weird

    Posted via Android Central App
  16. #16  
    jlh73's Avatar

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    Default Re: GALAXY NOTE 3 Keeps restarting.

    For me it was the whole kit kat update.

    Sent from my SAMSUNG-SM-N900A using AC Forums mobile app
  17. #17  

    Default Re: GALAXY NOTE 3 Keeps restarting.

    Had the same issue after updating to KitKat. After bothering the customer service for days they sent me a brand new Note 3.
    My work around to avoid another bricked Note is to never update this phone.

    Sent from my SM-N9005 using Tapatalk
  18. #18  

    Default Re: GALAXY NOTE 3 Keeps restarting.

    I started this thread probably about a week and a half ago and so far I have not had any random reboots.

    What helped me was to remove the case from my phone. There is mention in the thread below about a case maybe being too tight might cause problems. I don't know if too tight was the problem for sure but removing my case has so far cured my random reboot problem.

    Note 3: Testing my theory on random reboots

    Deb from my Note 3
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
  19. #19  

    Default Re: GALAXY NOTE 3 Keeps restarting.

    It sounds like a battery problem. Maybe the update caused the processor to choke up and the battery kept getting too hot. Either that or you may just need to replace your battery.

    Sent from my Nexus 5 using Tapatalk 2
    Thanked by:
  20. #20  

    Default Re: GALAXY NOTE 3 Keeps restarting.

    I returned phone to service to be flashed with no branded software. Will see next week and let you know if it helps.
  21. #21  

    Default Re: GALAXY NOTE 3 Keeps restarting.

    Quote Originally Posted by mrsmumbles View Post
    It sounds like a battery problem. Maybe the update caused the processor to choke up and the battery kept getting too hot. Either that or you may just need to replace your battery.

    Sent from my Nexus 5 using Tapatalk 2
    Yesterday, mine got hot and it restarted then cooled off.

    Sent From My Samsung Note 3
  22. #22  

    Default Re: GALAXY NOTE 3 Keeps restarting.

    Quote Originally Posted by JellyBeanGurl View Post
    Yesterday, mine got hot and it restarted then cooled off.

    Sent From My Samsung Note 3
    That sounds more hopeful. :-)

    Sent from my Nexus 5 using Tapatalk 2
  23. #23  

    Default Re: GALAXY NOTE 3 Keeps restarting.

    JB on verizon, still random reboots - last one was yesterday. I did happen to notice that my screen brightness had become unchecked (auto setting).. Not sure what's causing it and so far it didn't bother me (but if it happens during a call, I'm sure it will)..

    Posted via Android Central App
  24. #24  

    Default Re: GALAXY NOTE 3 Keeps restarting.

    Mainboard is probably going to be replaced. They say, that update to KitKat could have screwed the ROM...

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