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  1. Thread Author  Thread Author    #1  

    Default Samsung Note 3 unresponsive touch screen fingers (solved)

    My wife has the note3 and had the auto update software checked. only yesterday did she notice that the screen was unresponsive and she can only use the phone by using the s pen. what was weird was that when she closed the scover, the finger touches still didn't work from the scover...but the spen was able to function with the scover. my wife informed me that there was an update to the play store and the Samsung apps.... with luck I went to the Application manager and clicked on Google play store services and chose the uninstall updates which restored this service to the factory default. I restated the phone and bam the touch screen was working again.
    I was going to go through anything related to play store or Samsung apps and have the updates removed from them but the Google play services did the trick from the first time.
    now I turned off the auto update checkbox and I keep getting an error message saying that I need to update the Google play services....which I will not do for the time being.... hoping that Samsung will fix it somehow....

    just wanted to post my success story for the future problem seekers.
  2. #2  
    beh
    beh is offline
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    Default Re: Samsung Note 3 unresponsive touch screen fingers (solved)

    I took the upgrades from Samsung and Google and don't have any problems at all.
    Galaxy Note 3 SM-N900V
    Galaxy Note 8 SGH-1467
  3. #3  

    Default Re: Samsung Note 3 unresponsive touch screen fingers (solved)

    Is your S-Cover an authentic Samsung product? I've read on other forums that third-party covers are not yet compatible with the update but will be in a future update. Good luck.
  4. #4  
    sabersoul's Avatar

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    Default Re: Samsung Note 3 unresponsive touch screen fingers (solved)

    Thanks for posting that! Removing the updates for the Play Services worked for fixing my Mother in Law's Sprint Note 3.
  5. #5  

    Default Re: Samsung Note 3 unresponsive touch screen fingers (solved)

    Hi guys,

    I have the same problem as hshaltout. My Note 3 only works with the s pen. i tried the solution he posted there but to no avail. Please assist if you have encountered the same. Its very frustrating using the s pen for everything.
  6. #6  

    Default Re: Samsung Note 3 unresponsive touch screen fingers (solved)

    Hey man.I also face that problem.why?I have to restart every morning😣😣

    Posted via My Note 3
  7. #7  

    Default Re: Samsung Note 3 unresponsive touch screen fingers (solved)

    i had same problem here, i'd reformat my device but yet i still have an unresponsive touch screen
  8. #8  

    Default Re: Samsung Note 3 unresponsive touch screen fingers (solved)

    I know its a pain in the rear to set up your phone again, but if your phone doesn't work and it's under warranty...which it should be. Why not just get a new phone? Your phone should just work...updates and all.

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