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  1. Thread Author  Thread Author    #1  

    Default Had to change google password, now phone says "There was a problem communicating with Google"

    I just got a new computer, and I couldn't remember my google password. I reset it, and now I can'c log into google from my phone. It never shows a window to enter my password, and when I refresh gmail, it says I need to sign in. When I click on the sign in, I get a message saying "There was a problem communicating with google servers" try again later. But it never asks me for my login/pasword.

    I tried rebooting, but they didn't help.

    Any advice would be appreciated. Thanks.
  2. #2  

    Default Re: Had to change google password, now phone says "There was a problem communicating with Google"

    If you're using Chrome on your phone, go to the play store and make sure you have the absolute latest version. I had the same error message happening after the chrome update wed of this week and now there's a new chrome version from Thursday.. I bet it's to do with the login message. (and my browser shows me as logged in anyway). May be coincidence that it happened at the same time as you reset your password.

    Posted via Android Central App
  3. Thread Author  Thread Author    #3  

    Default Re: Had to change google password, now phone says "There was a problem communicating with Google"

    When I go to the play store it says "Authentication is required. You need to sign into your google account." with a button underneath that says "Retry" on it. When I hit the button it just instantly shows the same sceren without giving me a chance to entry my login/password.
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  4. #4  

    Default Re: Had to change google password, now phone says "There was a problem communicating with Google"

    I have the same problem since yesterday. I switched to 2-step verification on my Google account, after that I tried to access Gmail and Play on my phone. That didn't work, as expected. I asked me for the password, and I entered the regular password, not knowing an app-specific password was necessary. Problem is, now it just keeps telling me there is a problem communicating with the google servers, and it no longer gives me the option to input my password anywhere. So I am stuck. Rebooting doesn't help.

    I can't believe there is a problem with the google servers at exactly the moment I change my password process, or that the problem persists the following day (today). What to do?
  5. #5  

    Default Re: Had to change google password, now phone says "There was a problem communicating with Google"

    Go into settings>general>accounts>Google and then choose your Google account. You will see an option at the bottom right to remove the account. Then you need to add the Google account back with your new password

    Sent from my SAMSUNG-SM-N900A using Tapatalk
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    Gator352 and ChristopherH1 like this.
  6. #6  

    Default Re: Had to change google password, now phone says "There was a problem communicating with Google"

    Quote Originally Posted by putsometrebleinit View Post
    Go into settings>general>accounts>Google and then choose your Google account. You will see an option at the bottom right to remove the account. Then you need to add the Google account back with your new password

    Sent from my SAMSUNG-SM-N900A using Tapatalk
    Just about to post this same exact thing. What you described will fix his problem.
    Note 4/ Note 3 / Note 2 / hTc One E8 / Moto X / hTc ONE / LG G3 / iTerd 5s / iTerd 6
  7. Thread Author  Thread Author    #7  

    Default Re: Had to change google password, now phone says "There was a problem communicating with Google"

    Just deleted and recreated the account and I am still having a problems.

    On the sync settings screen for google it looks like it has synced everything excpt for contacts and gmail. Those two have the circle with an exclamation point, and at the bottom it says "sync is currently experiencing problems" it will be back shortly."

    If i got to the google play store app it asks me to choose my gmail accout or select a new one. WHen I choose my google account I get the same "THere was a problem comminicating the google servers" error.

    I'm not sure what else to do.
  8. #8  

    Default Re: Had to change google password, now phone says "There was a problem communicating with Google"

    You need to delete all Google sign in accounts on your phone. There are several places the phone uses Google account info. If one is incorrect then none will work. Clear the settings and app data for your play store app too.

    Sent from my SM-N900V using AC Forums mobile app
  9. Thread Author  Thread Author    #9  

    Default Re: Had to change google password, now phone says "There was a problem communicating with Google"

    I just deleted my google account and then cleared cache and data for gmail and the play store. I then rebooted and finally recreated the account.

    Same errors.

    Thanks for trying, but I am still stuck.
  10. #10  

    Default Re: Had to change google password, now phone says "There was a problem communicating with Google"

    I've had this error for about 2 weeks now. No change in my two Google accounts in that time and I have been using two step authentication for 3 years. Removing the account will not fix it; it's a Google issue that needs to be addressed on their side

    Sent from my SM-N900T using Tapatalk
    stephgob likes this.
  11. Thread Author  Thread Author    #11  

    Default Re: Had to change google password, now phone says "There was a problem communicating with Google"

    Is there someone at google to write to?
  12. Thread Author  Thread Author    #12  

    Default Re: Had to change google password, now phone says "There was a problem communicating with Google"

    I just managed to fix this. I turned off two stage authentication and then deleted and recreating the account. Then everything worked. I then turned it back on and everything continued to work.
  13. #13  

    Default Re: Had to change google password, now phone says "There was a problem communicating with Google"

    Man you just saved my life...Thanku very much
  14. #14  

    Default Re: Had to change google password, now phone says "There was a problem communicating with Google"

    Works!!
  15. Thread Author  Thread Author    #15  

    Default Re: Had to change google password, now phone says "There was a problem communicating with Google"

    Glad I could help. Saved both our Iives.

    Sent from my SM-N900V using Tapatalk
  16. #16  
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    Default Re: Had to change google password, now phone says "There was a problem communicating with Google"

    I was just about to suggest this. If you have Google 2FA enabled, one best practice I have seen is to turn it off when you are getting a new phone (or doing a factory reset), and set it back up after you have the new phone activated and "dialed into" your account.
  17. #17  

    Default Re: Had to change google password, now phone says "There was a problem communicating with Google"

    You rock. Been waiting for this to fix itself all day, googled my problem, found your post, and its no longer a problem. You are greatly appreciated
  18. #18  

    Default Re: Had to change google password, now phone says "There was a problem communicating with Google"

    Rather than turning off 2 step authentication, I just created an application specific password for this phone (I just did a factory reset to clear some other problems I was having). That seems to have worked. Was afraid that turning off 2FA would screw up all my other devices.
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    DeadMule likes this.
  19. #19  

    Default Re: Had to change google password, now phone says "There was a problem communicating with Google"

    I Have the same problem. Switch 2 factor auth from text message being primary to Google Authenticator ...trid to log in a few time and now All I get is the same message "there was a problem communicating with google servers try again later"
  20. #20  

    Default Re: Had to change google password, now phone says "There was a problem communicating with Google"

    I'm having the same problem. I tried disabling 2 factor , then I deleted my google account , then added new one and it did ask for user name and password...byut then I got the message "Cant create a reliable connection to the server. This could be a temporary problem or your android device may not be provisioned for data services. If it continues call customer care"

    FYI, I'm on Wifi right now
  21. #21  

    Default Re: Had to change google password, now phone says "There was a problem communicating with Google"

    Quote Originally Posted by putsometrebleinit View Post
    Go into settings>general>accounts>Google and then choose your Google account. You will see an option at the bottom right to remove the account. Then you need to add the Google account back with your new password
    This is correct, except that when you use 2-step verification on the Google account, you need to enter an application-specific password when re-creating the google account on the phone. Then it will work even with 2 step (I have seen many other posts on this on various forums where the solution was reported to be turning osff 2-step, but that is not necessary if you set an app-specific password for the google account on the phone).
  22. #22  

    Default Re: Had to change google password, now phone says "There was a problem communicating with Google"

    Hi. I really could do with some help here

    I own a Galaxy S4. Since the kit kat update, the OS has been flaky and my phone keeps rebooting itself, which while pretty bizarre, I can live with it since, up to now, the phone has worked well, and the re-boot is speedy.

    However, as of 5 days ago, I have managed to hit a pretty significant issue.

    Firstly, I could not visit Google Play or even access my email and I do not know what triggered this. It seemed that it was random. Upon trying to re-authenticate, using correct credentials, I got the following message:

    "Couldn't sign in

    There was a problem communicating with Google servers

    Try again later"

    After getting this message 20 something times over the last 5 days, I no longer have the belief that "Trying again later" is going to fix this issue.

    To make matters worse I tried removing my google account, which now has resulted in me not having any contacts on my phone.

    I have read around a few forums and most of the tabled solutions talk about turning off 2 step authentication. Whilst that is great if it fixes someone else's issue, I have never had it on hence it is of no use to me.

    If you are able to help, it really would be greatly appreciated.

    Thanks and Regards, Rob
  23. #23  

    Default Re: Had to change google password, now phone says "There was a problem communicating with Google"

    Can you access your gmail account using a web browser? Maybe if you could double check your settings it might help. Did you try adding back your gmail account to your phone?

    The rebooting seems more serious, maybe it's just a matter of needing a replacement battery.

    Sent from my Nexus 5 using Tapatalk 2
  24. #24  

    Default Re: Had to change google password, now phone says "There was a problem communicating with Google"

    Had the same issue. Was confounded that Google doesn't make it easy. It is... it's just not obvious. Look for a message in Notifications!

    Google had been using OpenSSL and which was vulnerable to HeartBleed attacks. Now fixed, the best thing to do is change your password. I did this with a browser on a computer and, of course, now my phone and tablets are not working. The phone handles it pretty smoothly (GS4 with Kit Kat). It just prompted me there was an error and to enter the Google password. But, as others in this and other forumns discovered, there's no way to proactively[Ichange your passowrd [/I]. On my tablet (Jellybean), I found a warning under Notifications that provided a way to change the password on the device. After putting in the new password, everything syncs just fine.

    A word to Google: "Hello?" LOL -- you put your more loyal people (people with more than one Android device) in a position to have to change their password and deal with this problem. You should make it easy for them to find their way through this!
  25. #25  

    Default Re: Had to change google password, now phone says "There was a problem communicating with Google"

    The 2 step verification was a bit of a problem with Katien Mail, ended up turning that feature off. Password change: 9 sites, 2 hours taken with 3 Android devices and 1 laptop.

    Sent from my SM-P600 using Tapatalk
    EVO & an Acer A500 tablet.
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