The first call came in on my Note3, and I had no idea how to answer it... I tried several things, such as tapping on the icon.... Didn't work... I had to ring them back... So.. after I came home from work, I decided to read the manual... On page 63 out of 177 they tell you how to answer a call... In the meantime I had put in a short cut,. so I just have to press the wake up button to receive a call, which worked in my favour on my second call for the day...