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  1. Thread Author  Thread Author    #1  

    Default

    I am NOT able to change the settings after adding my school email to my device. I have since deleted the email account with the hope that it would fix the problem. However, the problem still exists. Any advice on how I should fix this problem? Thank you very much!

    Also is there a way to post a screenshot in this forum? I'm using the app.

    Posted via Android Central App
  2. #2  
    Golfdriver97's Avatar

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    Default Re: Cannot change lock screen settings

    Quote Originally Posted by Vintageblair View Post
    I am NOT able to change the settings after adding my school email to my device. I have since deleted the email account with the hope that it would fix the problem. However, the problem still exists. Any advice on how I should fix this problem? Thank you very much!

    Also is there a way to post a screenshot in this forum? I'm using the app.

    Posted via Android Central App
    Not quite sure about the lockscreen settings.

    As for adding pictures, you can't with the standard AC app. You need the AC Forums app.
  3. Thread Author  Thread Author    #3  

    Default Re: Cannot change lock screen settings

    Thanks!
    I have gone ahead and uploaded a screenshot of the problem. As you can see all options for changing the way in which I get through the lock screen have been de_highlighted. I really don't want to have to do a hard reset on my phone so I'm hoping that there's some way to fix this

    Sent from my SAMSUNG-SM-N900A using AC Forums mobile app
    Attached Thumbnails Attached Thumbnails Cannot change lock screen settings-1396019362998.jpg  
  4. #4  
    Golfdriver97's Avatar

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    Default Re: Cannot change lock screen settings

    Maybe clear data on settings?
    Never mind, that won't work.

    From a Sprint Moto X using AC Forums app
  5. #5  

    Default Re: Cannot change lock screen settings

    Did you have foxfi installed? Go to settings>general>security: clear credentials.
  6. Thread Author  Thread Author    #6  

    Default Re: Cannot change lock screen settings

    Thanks for the advice! The problem is that the clear credentials selection is greyed out. I attached a photo. Also, what is foxfi? Is that something you think I need to install?
    Attached Thumbnails Attached Thumbnails Cannot change lock screen settings-1396020663658.jpg  
  7. #7  

    Default Re: Cannot change lock screen settings

    What is under device administrators? Foxfi is an app that people use to get free hotspot. When you install, you have to install a certificate and a lock screen. After you remove it, you can no longer change options under lock screen. That is why I was asking.
  8. Thread Author  Thread Author    #8  

    Default Re: Cannot change lock screen settings

    This is what is under administrators. Nothing is checked off. So, what the heck is going on? What a frustrating situation. I would hate to have to reset as I just got this phone and have spent the last week downloading applications and changing my settings. I think it would take forever to do a reset on it and then reconfigure everything.

    Sent from my SAMSUNG-SM-N900A using AC Forums mobile app
    Attached Thumbnails Attached Thumbnails Cannot change lock screen settings-1396023880858.jpg  
  9. #9  

    Default Re: Cannot change lock screen settings

    I experienced a similar problem when I added my work email to my Galaxy Note. I was able to lock using features other than PIN and password only after I unchecked all of the Device Administrator options. Doing this deleted my work email from my phone. I powered down my phone and started it again and was able to set the Lock Screen using the other features (Swipe, Signature, Patter, PIN, and Password).
  10. Thread Author  Thread Author    #10  

    Default Re: Cannot change lock screen settings

    Thanks for your input on this. That method doesn't seem to work for one for whatever reason. Afraid I might end up having to completely start from scratch with this. We'll see. If anyone else has suggestions I'd love to hear them!

    Posted via Android Central App
  11. Thread Author  Thread Author    #11  

    Default Re: Cannot change lock screen settings

    So should I go ahead and clear my phone then? Seems silly to clear it because of an issue like this, but if that's my only option, then so be it.

    Posted via Android Central App
  12. #12  

    Default Re: Cannot change lock screen settings

    Do you have lock screen set right now?

    Sent from my SM-N900V using Tapatalk
  13. Thread Author  Thread Author    #13  

    Default Re: Cannot change lock screen settings

    Yep. As posted, I'm unable to change that setting.

    Posted via Android Central App
  14. #14  

    Default Re: Cannot change lock screen settings

    I believe KNOX is doing it. You mentioned recently adding your school email. I 'think' doing so enabled KNOX which enforces stronger security.
    I'm having the same issue and am also trying to figure out if there are alternatives.
  15. #15  

    Default Re: Cannot change lock screen settings

    Quote Originally Posted by Vintageblair View Post
    I am NOT able to change the settings after adding my school email to my device. I have since deleted the email account with the hope that it would fix the problem. However, the problem still exists. Any advice on how I should fix this problem? Thank you very much!

    Also is there a way to post a screenshot in this forum? I'm using the app.

    Posted via Android Central App
    k


    ###I FIGURED IT OUT INSTEAD OF RESETTING YOUR PHONE DO NOT GO TO SETTINGS THEN SECURITY TO CHANGE IT YOU HAVE TO CLIick SETTINGS>DEVICE>LOCKSCREEN>SCREENLOCK>THEN SET WHAT TYPE OF SCREEN LOCK WITH UPDATE FOR SOME REASON OTHER WAY IS GREYED OUT
  16. #16  

    Default Re: Cannot change lock screen settings

    Did you do this on an S5? I'm having trouble following, do you mind posting screenshots? Thx a mill in advance
  17. #17  

    Default Re: Cannot change lock screen settings

    Hi. I just had this problem and wanted to share my solution. I recently added a VPN to my cellphone using work credentials. I did this by accessing settings>more settings>VPN. Since doing so I lost my ability to change my lock settings from PIN. All options were greyed out. I went back into the VPN, clicked on it, and deleted it. That was my solution. Immediately I was able to change my lock screen options. Hope this helps others out there.
  18. #18  

    Default Re: Cannot change lock screen settings

    Quote Originally Posted by z06mike View Post
    Did you have foxfi installed? Go to settings>general>security: clear credentials.
    Thanks dude, it really helps
  19. #19  

    Default Re: Cannot change lock screen settings

    So I am having a similar problem. I am on a note 3 had alliance rom and now jasmine rom and weird enough this problem has been on both roms. It maybe do to an app or something I installed but I can not go into lock screen and save "PIN" or "PASSWORD" (I can select them and enter them in but they will not save). I can chose the lower security options but that's it. If I choose pin and set a pin nothing happens. It says I can remove my SD card after that and doesn't change anything.

    I had foxfi installed and just uninstalled it. (I couldn't use it because I need to set a pin password first). So I also removed my work email which was a device administrator and rebooted and still can not make a PIN password. Clear Credentials in Security is also grayed out for me. Anything else I can try doing to fix this other then wiping and trying it before I install my apps back?
  20. #20  

    Default Re: Cannot change lock screen settings

    Did you find a solution? I'm on an unlocked and rooted T-Mobile Note 3 with alliance and having the exact same problems. I can't set a pin or password in screenlock and I can't clear credentials. I also use Nova Launcher.
    Quote Originally Posted by nofxjmf View Post
    So I am having a similar problem. I am on a note 3 had alliance rom and now jasmine rom and weird enough this problem has been on both roms. It maybe do to an app or something I installed but I can not go into lock screen and save "PIN" or "PASSWORD" (I can select them and enter them in but they will not save). I can chose the lower security options but that's it. If I choose pin and set a pin nothing happens. It says I can remove my SD card after that and doesn't change anything.

    I had foxfi installed and just uninstalled it. (I couldn't use it because I need to set a pin password first). So I also removed my work email which was a device administrator and rebooted and still can not make a PIN password. Clear Credentials in Security is also grayed out for me. Anything else I can try doing to fix this other then wiping and trying it before I install my apps back?
  21. #21  

    Exclamation Re: Cannot change lock screen settings

    Did you ever get this fixed? I have a Samsung Note 3 and it is blocked out on Swipe, Signature and Pattern and NONE on my lock screen settings. Pin and password is my only options. I would like to have the option of NONE. Clear Credentials is blocked out too. I have no VPN's. I like to pick up my phone and not have to put in anything. I am so aggravated by this. I really do not want to start over. About ready to go back to an Iphone.
  22. #22  

    Default Re: Cannot change lock screen settings

    I've got the exact same problem and also don't know how to fix it... Lenovo tab 2 a 10 70f
    Attached Thumbnails Attached Thumbnails Cannot change lock screen settings-screenshot_2016-11-20-20-55-58.png  
  23. #23  

    Default Re: Cannot change lock screen settings

    Weirdly enough I use Nova launcher on both my tablet and my phone. my phone was once rooted and unrooted, but it still is possible to change the lock screen, while on my tablet which was never rooted what so ever it is not
  24. #24  

    Default Re: Cannot change lock screen settings

    Quote Originally Posted by Caryn Code View Post
    Did you find a solution? I'm on an unlocked and rooted T-Mobile Note 3 with alliance and having the exact same problems. I can't set a pin or password in screenlock and I can't clear credentials. I also use Nova Launcher.
    Weirdly enough I use Nova launcher on both my tablet and my phone. my phone was once rooted and unrooted, but it still is possible to change the lock screen, while on my tablet which was never rooted what so ever it is not
  25. #25  

    Default Re: Cannot change lock screen settings

    Wow never mind, it seems like there is quite a lot of tutorials on yt. For me "clear credentials" works just fine

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