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  1. Thread Author  Thread Author    #1  
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    Default I am within the 14 day window and want to do a warranty exchange?

    I am with t-mobile and got the phone last week and upgraded to 4.4.2 and the first week was fine but now I noticed battery life is poor. 41% after 8 hours compared to the average 65-70% before. Will I get a new phone or a refurbished one?




    Sent from my SM-N900T using Tapatalk
  2. #2  

    Default Re: I am within the 14 day window and want to do a warranty exchange?

    This is software issue, changing phone won't fix it. I think there is a patch on the way.

    In the meantime, I managed to get KK battery under control, by using fast reboot frequently.
  3. Thread Author  Thread Author    #3  
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    Default Re: I am within the 14 day window and want to do a warranty exchange?

    Quote Originally Posted by clevin View Post
    This is software issue, changing phone won't fix it. I think there is a patch on the way.

    In the meantime, I managed to get KK battery under control, by using fast reboot frequently.
    Changing phones would solve it by sticking to 4.3

    Sent from my SM-N900T using Tapatalk
  4. #4  

    Default Re: I am within the 14 day window and want to do a warranty exchange?

    Best thing to do would be to call your T mobile store and see what they say you are getting.
    Even then, I would call T mobile customer support and make sure you get a NEW device. Don't settle for anything less.
    They way you will be able to get a device that is still on 4.3
    If you got a refurbished, there is a possibility that it might be a recently refurbished and might already have 4.4 on it.

    Scribbled on my Note 3 and then translated into readable words using Tapatalk
  5. #5  

    Default Re: I am within the 14 day window and want to do a warranty exchange?

    You're within your 14 days. Go back to the point of sale and exchange it

    Sent from my HTCONE using AC Forums mobile app
  6. #6  
    FBA
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    Default Re: I am within the 14 day window and want to do a warranty exchange?

    Really? There's nothing wrong with the phone, why should the OP get it exchanged? It's software and only that.
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    Default Re: I am within the 14 day window and want to do a warranty exchange?

    Quote Originally Posted by FBA View Post
    Really? There's nothing wrong with the phone, why should the OP get it exchanged? It's software and only that.
    To get android 4.3? Why I would do it


    Sent from my iPad using Tapatalk
  8. #8  

    Default Re: I am within the 14 day window and want to do a warranty exchange?

    Quote Originally Posted by FBA View Post
    Really? There's nothing wrong with the phone, why should the OP get it exchanged? It's software and only that.
    To revert back to 4.3. If there is a software issue with KitKat than I would I'd return the phone, get a new one and wait for a fix before updating again.

    I wouldn't just settle is what I'm saying.

    Sent from my HTCONE using AC Forums mobile app
  9. #9  

    Default Re: I am within the 14 day window and want to do a warranty exchange?

    Quote Originally Posted by Closingracer View Post
    Changing phones would solve it by sticking to 4.3

    Sent from my SM-N900T using Tapatalk
    I think as of a week or two ago though, people who got a new phone, got 4.4. The original poster could be lucky and find a TMO store that still had phones with 4.3 though.
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    Default Re: I am within the 14 day window and want to do a warranty exchange?

    Quote Originally Posted by boudicca00 View Post
    I think as of a week or two ago though, people who got a new phone, got 4.4. The original poster could be lucky and find a TMO store that still had phones with 4.3 though.
    I am the original poster and my phone was on 4.3


    Sent from my iPad using Tapatalk
  11. #11  

    Default Re: I am within the 14 day window and want to do a warranty exchange?

    Quote Originally Posted by Closingracer View Post
    Changing phones would solve it by sticking to 4.3

    Sent from my SM-N900T using Tapatalk
    That makes sense, Google and Samsung really messed up worth this update.

    @T-Mobile GN3
  12. #12  

    Default Re: I am within the 14 day window and want to do a warranty exchange?

    I am new to the note 3 and 41% after 8hours sounds good to me! Most smartphones don't get close to that kind of battery life.
  13. Thread Author  Thread Author    #13  
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    Default Re: I am within the 14 day window and want to do a warranty exchange?

    Question I turned on airplane mode around 1 AM at 99% and went to sleep turned it on around 10:30 this morning and was at 93%. Is that the norm for runoff during the night? This is probably the first time ever i haven't charged my phone over night so I have no reference for this
    vpblaze likes this.
  14. #14  

    Default Re: I am within the 14 day window and want to do a warranty exchange?

    Quote Originally Posted by FBA View Post
    Really? There's nothing wrong with the phone, why should the OP get it exchanged? It's software and only that.
    As others have said so he can get back to 4.3 and avoid the update till the battery drain is fixed.

    Sent from my T-Mobile Note 3 using AC Forums.
  15. #15  

    Default Re: I am within the 14 day window and want to do a warranty exchange?

    Quote Originally Posted by Closingracer View Post
    Question I turned on airplane mode around 1 AM at 99% and went to sleep turned it on around 10:30 this morning and was at 93%. Is that the norm for runoff during the night? This is probably the first time ever i haven't charged my phone over night so I have no reference for this
    That doesn't seem too bad. Airplane would have killed the network connections, which would save some battery life. But it also comes down to what apps may have been running and recently opened etc.
    Next time try clearing all recent apps and clearing the ram. I try to do that every night and I usually only drain about 5-10% max overnight. And that's with network and wifi on.

    Scribbled on my Note 3 and then translated into readable words using Tapatalk
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    Default Re: I am within the 14 day window and want to do a warranty exchange?

    Quote Originally Posted by vpblaze View Post
    That doesn't seem too bad. Airplane would have killed the network connections, which would save some battery life. But it also comes down to what apps may have been running and recently opened etc.
    Next time try clearing all recent apps and clearing the ram. I try to do that every night and I usually only drain about 5-10% max overnight. And that's with network and wifi on.

    Scribbled on my Note 3 and then translated into readable words using Tapatalk
    I think it said idle took like 70% of battery life when I checked it

    Sent from my SM-N900T using Tapatalk
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    Default Re: I am within the 14 day window and want to do a warranty exchange?

    What worries me is the high usage from Android os
    And the system



    Sent from my SM-N900T using Tapatalk
  18. #18  

    Default Re: I am within the 14 day window and want to do a warranty exchange?

    Quote Originally Posted by Closingracer View Post
    Question I turned on airplane mode around 1 AM at 99% and went to sleep turned it on around 10:30 this morning and was at 93%. Is that the norm for runoff during the night? This is probably the first time ever i haven't charged my phone over night so I have no reference for this
    with airplane mode, it should drain less than 2% overnight. Try clearing memory, use apps such as fast reboot.
  19. Thread Author  Thread Author    #19  
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    Default Re: I am within the 14 day window and want to do a warranty exchange?





    Why is Android system and Android os taking that much battery power?

    Sent from my SM-N900T using Tapatalk
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    Default Re: I am within the 14 day window and want to do a warranty exchange?



    Sent from my SM-N900T using Tapatalk
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    Default Re: I am within the 14 day window and want to do a warranty exchange?

    Quote Originally Posted by Almeuit View Post
    As others have said so he can get back to 4.3 and avoid the update till the battery drain is fixed.

    Sent from my T-Mobile Note 3 using AC Forums.
    To be honest. the phone works right? It just has a slight battery drain. Besides Google and/or Sammy will fix it I'm sure.
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    Default Re: I am within the 14 day window and want to do a warranty exchange?

    Quote Originally Posted by Closingracer View Post
    http://img.tapatalk.com/d/14/04/04/2ynu5uva.jpg



    Why is Android system and Android os taking that much battery power?

    Sent from my SM-N900T using Tapatalk
    OK, I'm taking a guess here....

    Your battery life is KILLER man. 17 and a half hours @ 71% with 24% screen on time! That's nothing even remotely to complain about. Besides, look at all the crap you got going on in the notification bar.

    I'd say French kiss that sucka and make it your best friend....
    anon8380037 and sarkycow like this.
  23. Thread Author  Thread Author    #23  
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    Default Re: I am within the 14 day window and want to do a warranty exchange?

    Quote Originally Posted by Gator352 View Post
    OK, I'm taking a guess here....

    Your battery life is KILLER man. 17 and a half hours @ 71% with 24% screen on time! That's nothing even remotely to complain about. Besides, look at all the crap you got going on in the notification bar.

    I'd say French kiss that sucka and make it your best friend....
    12 hours was overnight while I was asleep
    Also I was posting that pick to ask why is Android os And system that high
    Sent from my SM-N900T using Tapatalk
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    Default Re: I am within the 14 day window and want to do a warranty exchange?

    Quote Originally Posted by Closingracer View Post
    12 hours was overnight while I was asleep
    Also I was posting that pick to ask why is Android os And system that high
    Sent from my SM-N900T using Tapatalk
    Again. Look at all the crap you have going on in the notification bar.

    Just because you didn't use the phone while sleeping, it doesn't automatically stop apps from pushing/pulling data. And yes, those apps will punish your battery. That's why AOS and AS are so high.....constant use....even while sleeping.
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    Default Re: I am within the 14 day window and want to do a warranty exchange?

    Quote Originally Posted by Gator352 View Post
    Again. Look at all the crap you have going on in the notification bar.

    Just because you didn't use the phone while sleeping, it doesn't automatically stop apps from pushing/pulling data. And yes, those apps will punish your battery. That's why AOS and AS are so high.....constant use....even while sleeping.
    Based off my usage of my galaxy s4,s3, s2 and nexus 5 them 2 never was that high and I always had this much stuff in the background. This problem started with Android 4.4.2 for the note 3

    Sent from my SM-N900T using Tapatalk

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