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  1. Thread Author  Thread Author    #1  

    Default Screen and home button doesn't respond while on phone call

    For about 3 weeks my phone has had this problem. It's odd that while talking on the phone, part of my screen and home button don't work. I can use the drop down menu and select settings and notifications, but after that the rest of the screen doesn't work. For example I can toggle on/off settings, but can't open any setting menu. Pushing the home button doesn't work at all. It was doing this before the update, so I updated and nothing changed. I'm on Verizon running 4.3.

    Sent from my SM-N900V using Tapatalk
  2. Thread Author  Thread Author    #2  

    Default Re: Screen and home button doesn't respond while on phone call

    Bump
  3. #3  

    Default Re: Screen and home button doesn't respond while on phone call

    mine just started doing this and I cant find any help with it. Were you able to fins a solution?
  4. #4  

    Default Re: Screen and home button doesn't respond while on phone call

    Does your s-pen work for all functions? Do you have a weird looking power menu? If you do, this happened to me about 5-6 months ago and I may be able to help. If not, it's something different.

    Sent from my SM-N900V using Tapatalk
  5. #5  

    Default Re: Screen and home button doesn't respond while on phone call

    The S pen still functions normally and the power screen hasn't changed since I've owned the phone.
  6. #6  

    Unhappy Re: Screen and home button doesn't respond while on phone call

    I've got a Samsung Galaxy Note 2 on Koodo in Canada, and I have the same problem. When I'm on a call, the home button won't work and I can't leave the dialer screen. This is very irritating because I often want to check my calendar when talking to someone on the phone.

    I suspect it's supposed to be some kind of safety feature to discourage distracted driving, but it's poorly implemented. I haven't found any solutions yet that worked. :-(
  7. #7  

    Default Re: Screen and home button doesn't respond while on phone call

    I just solved it. Clear the cache partition by following the steps below:
    -turn off the device
    - hold down both the home button and the volume up button
    - turn on the device while holding the two buttons
    - select the option to format the cache
    - the phone will restart and the feature will work
    :-)
  8. #8  

    Default Re: Screen and home button doesn't respond while on phone call

    Quote Originally Posted by SamiNote4 View Post
    I just solved it. Clear the cache partition by following the steps below:
    -turn off the device
    - hold down both the home button and the volume up button
    - turn on the device while holding the two buttons
    - select the option to format the cache
    - the phone will restart and the feature will work
    :-)

    Did not work for me
  9. #9  

    Default Re: Screen and home button doesn't respond while on phone call

    Can we get any response on this? Ive tried factory reset and clearing cache and it still doesn't help. Ahhhhhhhh this is frustrating.

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