1. Onikrex's Avatar
    So, recently, my phone has started to have an issue that is pissing me off so bad I almost want to get rid of it.

    When I'm in a phone call, my "power" button doesn't work 90% of the time, or if it does, it takes about 10 seconds to register it.

    So, if I'm in a call, and I get their voicemail, I CANNOT hang up before it starts recording. My phone does not turn the screen on quick enough for me to end the call. God forbid I attempt to leave a voice mail, because then they get about 10 seconds of noises while I wait impatiently for my phone to turn on the screen so I can end the call.

    It is NOT the button itself causing the issues, as it works perfectly fine when I'm not in a call.

    Why is it doing this, and what can I do, besides throwing it in the trash, to avoid this issue?
    05-16-2014 04:13 PM
  2. Almeuit's Avatar
    Do you have the proximity sensor on?

    Sent from my T-Mobile Note 3 using AC Forums.
    05-16-2014 04:21 PM
  3. Onikrex's Avatar
    I'm not sure what that is o.o
    05-16-2014 04:42 PM
  4. Almeuit's Avatar
    It basically is a setting under the phone. What the proximity sensor does is turn the screen off when you hold the phone near your face.. And turns it back on once you remove it from your face.

    Sent from my T-Mobile Note 3 using AC Forums.
    Attached Thumbnails I almost threw my phone today from sheer aggravation.-1400277633049.jpg  
    05-16-2014 05:01 PM
  5. Onikrex's Avatar
    It basically is a setting under the phone. What the proximity sensor does is turn the screen off when you hold the phone near your face.. And turns it back on once you remove it from your face.

    Sent from my T-Mobile Note 3 using AC Forums.
    I had it turned on, and just now turned if off.. I hope it helps :P
    05-16-2014 05:44 PM
  6. FBA's Avatar
    Turning it on will make things much worse - that's not the answer. Now the screen will NOT shut off when in proximity of your face. That will cause all sorts of other issues.

    So we understand, during a phone call, you have the phone up against your face; you then want to hang up - but when the phone is pulled away from your face, it doesn't light up the screen? How fast does it light up once you hit the Home button?
    05-16-2014 05:50 PM
  7. z06mike's Avatar
    What he said ^. You want that setting ON.

    Sent from my SM-N900V using Tapatalk
    05-16-2014 08:26 PM
  8. daves221's Avatar
    Same problem as mine.. It is frustrating. Broken proximity sensor (for me). I leave it off, then just press power to talk once connected (eg so my face doesn't press the screen). When I'm done I press power to turn the screen back on. Kind of a pain but I can control the phone that way .. Could exchange it but I don't feel like it (and factory reset first) , so I deal with it that way. If I leave it on, I get the same thing you do which is maddening because you have to wait for the other party to disconnect before you can get control of your phone back (and if they don't hang up, you are stuck).

    Posted via Android Central App
    05-16-2014 08:39 PM

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