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Samsung Note 3 - A FRAGILE device that needs more than average care
Yesterday my Note 3 stopped working. No external signs or screen damage. My Note 3 is always in my bag with the laptop. I travel so there is general movement of the bag and usual pressure between objects in the bag.
Took it to the Verizon Corporate store at 3 different locations in Central Jersey. Same response. Hairline crack deep inside the screen. The crack is visible only on tilting the device at a certain degree. No external signs of damage. Option suggested by Verizon is to buy a new device at Retail price. I paid $299 plus 7% NJ taxes and have just completed 7 months of contract. Other than the battery life, I was very excited with the product. But, I am surprised the device is so fragile.
The carrier (Verizon) disowns the device saying crack is warranty void. Even though there are no external scratches or damage anywhere on the device. It is tough to prove you have not dropped the device. In the same breath, it is difficult to prove that you have dropped the device. The Verizon staff directed me to go to a mom-n-shop store before asking me to contact Samsung. What’s going on? My first time with Verizon and the careless attitude is so evident. The customer seems to be the last one having any stake here. I did my research. The mom-n-pop stores ask for anywhere between $250 to $300 for LCD replacement, most of them with just 30 days warranty and uncertified technicians.
As a customer how am I protected? Other than paying for an expensive insurance that costs $120 per year, do I really have any options? Do I have peace of mind after buying this equipment?
Just read up on the internet that Samsung is offering Premium Warranty on Note 3 in South Africa. That warranty covers drops and spills etc. What did we do wrong in the US? Why does Samsung not worry about the US customer?
The bottom line is that buying a Samsung Note 3 is a HUGE risk. You have to carry it with more care than your laptop and other devices. This product is fragile and more than average care is required in addition to insurance etc. Any issue with the screen qualifies as “physical damage” and then you are on your own.
Given the attitudes of the carrier and the incomplete warranty by the manufacturer, the cost of owning a Samsung Note 3 is possibly the HIGHEST. Loss of mental peace and productive time is over and above all this.
I will be posting the pictures soon.