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    AlfBriggs's Avatar

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    Default Help screen is dying.

    Basically my Note 3 has started to from time to time maybe a rogue app causing it or when it heats up the screen becomes unresponsive but the buttons all still work except the power button which just dims the screen it lasts about 30 seconds and is so annoying. Help also I'm trying to download an apk and it isn't letting me click install it let's me click everything else so annoying. HELP!

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    Attached Thumbnails Attached Thumbnails Help screen is dying.-screenshot_2014-06-26-16-53-53.jpg  
  2. #2  
    dragonsamus's Avatar

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    Default Re: Help screen is dying.

    I've never experienced that before. Is there a reason you think an app is causing it? If so, start by deleting apps on your phone that you suspect may be causing your issue. If that doesn't work, maybe try a device reset. And if all else fails, I would say its time to contact your carrier and ask for a warranty exchange.

    Sent from my SM-N900T using AC Forums mobile app
  3. #3  
    dpham00's Avatar

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    Default Re: Help screen is dying.

    Have you tried downloading the app from the Google play store?

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3

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