1. mrwallyy's Avatar
    Help! This is the first time something goes wrong with my Note, and it's not pretty I like to think I take great care of my phone, nothing has ever happened to it.

    Attached are a couple of pictures. Not sure what happened, and as you can see there's a case on it (which rarely gets removed). I don't know if I should completely take it off or try to glue it back on, but I'm not the handiest man out there, so I'm worried I'd ruin it.

    Any suggestions welcome. I'm heart broken

    Posted via Android Central App
    Attached Thumbnails Plastic broken-20140812_213502.jpg   Plastic broken-20140812_213457.jpg  
    08-12-2014 09:39 PM
  2. Sophia Zhao's Avatar
    I am sorry to hear that. You need a replacement to get your phone back by using this part Middle Frame for Samsung Galaxy Note 3 N900 - Witrigs.com But it's not easy because you have to disassemble the phone.
    08-12-2014 10:57 PM
  3. jim_h#AC's Avatar
    A tiny spot of superglue on the end of a toothpick placed on the part where the plastic has snapped might work? Worth a go and a lot cheaper and less scary than dismantling the phone.
    08-13-2014 04:10 AM
  4. Jude526's Avatar
    I don't recommend using super glue. There is mug warranty. Use it. Get replacement. If you use something like superglue and makes it worse they won't cover the warranty

    Posted from my awesome Note3
    emad1995 and anon8380037 like this.
    08-13-2014 01:54 PM
  5. Jude526's Avatar
    Mfg*** warranty

    Posted from my awesome Note3
    anon8380037 and emad1995 like this.
    08-13-2014 01:54 PM
  6. anon8380037's Avatar
    Is all your casual table ware covered by Samsung's warranty.
    How cool is that!
    I'll be buying another Samsung.
    08-13-2014 03:18 PM
  7. mrwallyy's Avatar
    I hope the manufacturer's warranty covers it, I'll contact them soon.

    Posted via Android Central App
    anon8380037 likes this.
    08-13-2014 07:34 PM
  8. anon8380037's Avatar
    I hope the manufacturer's warranty covers it, I'll contact them soon.

    Posted via Android Central App
    That got a smack against something hard! ... and at just the wrong angle. Is that a case from a well known brand?
    Good luck with the warranty, I think they should cover it.
    08-13-2014 07:46 PM
  9. mrwallyy's Avatar
    That got a smack against something hard! ... and at just the wrong angle. Is that a case from a well known brand?
    Good luck with the warranty, I think they should cover it.
    Caseology
    08-14-2014 07:04 AM
  10. anon8380037's Avatar
    Caseology
    Good brand. I would report it to them in a nice way. They might offer you something

    Sent from my SM-N9005 using Tapatalk Pro
    08-14-2014 09:38 AM
  11. mrwallyy's Avatar
    I did call Samsung and as expected, they said I can send it in and although physical damage isn't covered by the warranty, they can assess the damage and let me know if it will cost me anything. DANG IT.
    08-15-2014 09:20 PM
  12. Jalopiejoe's Avatar
    If it's just the case broken, just replace it! Gluing stuff never seems to work for me.
    The mfg might replace it if you contact them!
    08-16-2014 10:29 AM
  13. mrwallyy's Avatar
    If it's just the case broken, just replace it! Gluing stuff never seems to work for me.
    The mfg might replace it if you contact them!
    The plastic that's broken is the plastic silver band around the phone, nothing to do with the case really.
    08-17-2014 11:36 AM
  14. Jalopiejoe's Avatar
    The plastic that's broken is the plastic silver band around the phone, nothing to do with the case really.
    That's not so good! Contact Samsung.
    08-17-2014 05:04 PM
  15. anon8380037's Avatar
    ..... and if that doesn't work, contact Samsung.
    sarkycow likes this.
    08-17-2014 05:20 PM
  16. anon8380037's Avatar
    I hope they decide to repair it cheaply for you, as you took great care and it's a vulnerable spot on many good cases. I would decline a high repair charge and ask for it back, to see what they do. Say you'll buy a HTC or something. Or pay and report the cost to Caseology.
    08-17-2014 05:29 PM
  17. emad1995's Avatar
    OMG, I'm getting scared of taking off my case just looking at that 😓

    Posted via Android Central App on my Note 3
    anon8380037 likes this.
    08-18-2014 02:51 AM
  18. mrwallyy's Avatar
    I have tape over the volume rocker so I don't accidentally rip it out.
    08-18-2014 02:13 PM
  19. anon8380037's Avatar
    You're not going to risk a high charge from Samsung to get it back if you send it then. Real shame you're stuck with it.
    Caseology should know about it.

    Sent from my SM-N9005 using Tapatalk Pro
    08-18-2014 02:28 PM
  20. riot1002's Avatar
    I have the same thing but on the smaller button on the other side..Mine is not as bad and it does not bother me..nobody can see it..if I was you I would try to bend it a little to straighten it out.
    08-18-2014 04:54 PM
  21. mrwallyy's Avatar
    You're not going to risk a high charge from Samsung to get it back if you send it then. Real shame you're stuck with it.
    Caseology should know about it.

    Sent from my SM-N9005 using Tapatalk Pro
    I sent Caseology an email about it, never heard back.
    anon8380037 likes this.
    09-03-2014 03:05 PM
  22. mrwallyy's Avatar
    I have the same thing but on the smaller button on the other side..Mine is not as bad and it does not bother me..nobody can see it..if I was you I would try to bend it a little to straighten it out.
    If I touch it a bit it'll probably break off.
    09-03-2014 03:05 PM
  23. anon8380037's Avatar
    I sent Caseology an email about it, never heard back.
    Sorry to hear that. They must get a few 'whack job' emails but they could have responded courteously.

    I have a cheap Terrapin flip over case (I think Terrapin, so long ago!).
    I love it and never use my Spine Neo. The side buttons are protected at an angle and it feels nice to use the buttons.
    Yours looks much more vulnerable to knocks. They have to allow space for useability but, I don't know....
    You got unlucky with the knock, but I think you were let down by Samsung and Caseology.

    There must be cheap fix if you find the right repairer.
    09-03-2014 03:37 PM
  24. mrwallyy's Avatar
    /Update:

    I sent in my phone to Samsung, they received it 9/22. A day later, yes ONE day later on 9/23 they send me an email saying my phone has been fixed and is being shipped to me. Well, I receive it on 9/25 and the piece of plastic that was sticking out was BROKEN off. I got the phone looking like this:

    Click image for larger version. 

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    (note the missing piece of the side bezel right behind the volume buttons)

    Of course I give them a call right away, and basically get told that cosmetic damage is not covered by the warranty. Keep in mind when I first created the ticket, I was told to send in the phone and they will let me know if there will be any cost by giving me a call. Of course I didn't get a call back, just that my phone was sent back a day after it was received by Samsung.

    After spending a little over an hour back and forth with customer service, a manager said after reviewing their notes, he realized that the original rep who created the ticket did type in "will review phone and notify customer if any cost applies". He said to send in the phone again and they will waive the fee to fix it.

    A day after Samsung received it a SECOND time on 10/1 I get a call from Samsung saying they don't know why my phone was sent in for repair. Well I tell them the problem and right away the lady said "okay got it I will have them fix it!" A day later I get an email that my phone is fixed and will be shipped out. I'm supposed to receive the phone tomorrow, and I'm biting my nails. I'm hoping this has been fixed once and for all, and I won't have to live without a smartphone for another couple of weeks! (I know, first world problems)

    Will keep you all updated when I receive it tomorrow!
    10-07-2014 09:01 PM
  25. alistairfellowes's Avatar
    Mine broke off completely on the power button side. I've superglued it today. So far so good.
    11-03-2015 10:22 AM

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