Why won't my Note 3 connect to web pages unless I am on wifi?

[Damion Kerr-robinson]

Web page not available

Hi folks. First time samsung owner so apologies if this is something real simple. Bought a samsung note 3 on Vodafone but had it unlocked so I could use my giff gaff (O2) SIM card. The phone will connect to wifi no problems and all that but won't connect to web pages when not connected to wifi. The following comes up:

The server at *website* can't be found because the DNS look up failed. This error is most often caused by having no connection or a misconfigured network. It can also be caused by an unresponsive DNS server or firewall preventing internet from accessing the network."

Anyone experienced this before? Can anyone help me in sorting this out?
Any help much appreciated

 

[SpookDroid]

Re: Web page not available

Is that happening for all data connections or just web pages? You might just need to update your configuration for mobile data (since you have an unlocked phone, this might have be done manually for the new carrier).

 

[Damion Kerr-robinson]

Re: Web page not available

It's for all data connections. Do you know how I would go about updating these configurations manually or otherwise?

 

[SpookDroid]

Re: Web page not available

Usually you can just call your carrier and they send the configuration via SMS, but if they don't do that, then a they'd have to either give you the right configuration (APN) via phone to do it yourself or take it to a carrier store to have them configure it for you.

Or you could look up the configuration online. A lot of those are readily available if you search for your carrier and APN configuration on Google.

 

[Damion Kerr-robinson]

Re: Web page not available

The bottom bit of your advice did the trick. Many thanks for your help

 

[SpookDroid]

Re: Web page not available

Glad you got it working