Note 3 email issue

smoothrunnings

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Jul 3, 2013
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Hey guys and girls. :)

A client of mine is having trouble with his Note 3 and email. His HTML emails no longer show up in HTML on his phone, I have found several links on this and checked the settings in security but it still doesn't work him. For argument sake I installed the MS Outlook Preview to test it and emails coming into that application from his Microsoft Exchange email are showing up in HTML.

He's also having problems with his Calendar no longer syncing. He only have one account on his phone; his Exchange account so I am not sure what the issue is? Again his Calendar sync's fine in the MS Outlook Preview.

He also updated to Lollipop, just yesterday, and the problems still persist.

Any ideas?

Thanks
 

B. Diddy

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Mar 9, 2012
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Tell him to remove the account from the phone, then add it back again, and see if that helps.