AT&T Spam Message Problem
So I started getting some random messages from a number and the message would be “AT&T FREE MESSAGE – This is an automated message, please ignore.” It would end with random numbers and letters.
I contacted AT&T and they finally figured out what to do and email me some instructions.
Can someone look at them and see if you can figure out what they are even talking about?
I have no idea what AT&T Messages is... or I could probably fix the issue.
Thanks!
So I started getting some random messages from a number and the message would be “AT&T FREE MESSAGE – This is an automated message, please ignore.” It would end with random numbers and letters.
I contacted AT&T and they finally figured out what to do and email me some instructions.
Can someone look at them and see if you can figure out what they are even talking about?
I have no idea what AT&T Messages is... or I could probably fix the issue.
Thanks!
Thanks for providing me the opportunity to assist you with your concerns. As I mentioned, I've received some feedback regarding the messages you're receiving daily. Below is what was found. Please perform the recommended steps based on your preference.
WHAT WAS FOUND :
Customers may receive a message: "AT&T free message - this is an automated message, please ignore" multiple times. This issue is caused by a bug in the last software update for AT&T Messages. AT&T Messages does not have to be running in order for these messages to occur; it just has to be fully installed on the device. In addition the customer will be running some kind of third party messaging app (GoSMS Pro, Handcent, or some other client).
If you want to use AT&T Messages:
1. Uninstall 3rd party messaging application.
2. Install/update the most current version of AT&T Messages (version 2.13.6.7) from Google Play.
3. Run AT&T Messages, and perform setup as necessary.
If the you do not want to use AT&T Messages but may want to use it in the future:
1. Install/update the most current version of AT&T Messages (version 2.13.6.7) from Google Play.
2. Do not run AT&T Messages.
If the you do not want to ever use AT&T Messages:
Follow the removal steps on the link below:
https://forums.androidcentral.com/e...2Farticle.jsp%3Fsid%3DKB423375&token=12sbe_xM
From the handset, go to Settings.
Select:
Application Manager (may also be listed as App Manager or Apps)
AT&T Messages
Uninstall Updates
A message displays letting the customer know that the application will be replaced by the factory version. Tap OK.
The app shows as Uninstalled. While still within the Application Manager, swipe over to All.
Tap AT&T Messages.
Tap Disable.
Should you decide to never want to use the AT&T Messages app ever, please let me know because I would also have to remove some features on the account. If you have any additional questions, please let me know.