How do I disable the finger scanner on my Note 4?

[CourtneyyyB]

disable finger scanner on Note 4

i tried to use the fingerprint scanner and didnt like it. now when i try to go back and disable it the swype ootion is greyed out. and if i try to delete it, it won't let me. help?!

 

[ronb]

Re: disable finger scanner on Note 4

You have to go to Settings > Security > down to Clear Credentials and select it. Then go back to Lock Screen and it will be available.
Good Luck!
Ron

 

[Ntchwaidumela]

Re: disable finger scanner on Note 4

You have to go to Settings > Security > down to Clear Credentials and select it. Then go back to Lock Screen and it will be available.
Good Luck!
Ron

Why would you need to clear credentials before just going to Lock Screen and selecting another unlock method?

 

[ronb]

Re: disable finger scanner on Note 4

Why would you need to clear credentials before just going to Lock Screen and selecting another unlock method?

Beast me but after you select Fingerprint Scan the options for Swipe and None are grayed out. Clearing Credentials allows them to be selected. I am on Sprint by the way in case this is carrier specific. I had to google it when mine were grayed out. The fix is out there.
Good Luck!
Ron

 

[Ntchwaidumela]

Re: disable finger scanner on Note 4

Beast me but after you select Fingerprint Scan the options for Swipe and None are grayed out. Clearing Credentials allows them to be selected. I am on Sprint by the way in case this is carrier specific. I had to google it when mine were grayed out. The fix is out there.
Good Luck!
Ron

I was able to change it by just going directly to Fingerprint Scanner and turning it off. All choices were available. Nothing grayed out. I'm with TMO, so maybe it is carrier specific.

Posted via the Android Central App

 

[adock22096]

I think you have to clear credentials on lollipop since you are able to encrypt the device.

 

[Fred Postlethwait]

i am with AT&T and mine was fine until the Lollipop update. After the update i had to go and clear my credentials, otherwise it was grayed out. Thanks ronb!

 

[hkklife]

I'm on Verizon and it is also acting exactly like that after Lollipop. I had to clear the credentials and then I was good to go.

 

[akapecks]

Re: disable finger scanner on Note 4

Thanks for the tip! I almost went crazy when it kept saying it cannot be deregistered as some functions is using fingerprint. Geesh! But clearing the credentials worked for me! just updated to lollipop btw.

 

[akapecks]

You have to go to Settings > Security > down to Clear Credentials and select it. Then go back to Lock Screen and it will be available.
Good Luck!
Ron

Thanks for the tip! I almost went crazy when it kept saying it cannot be deregistered as some functions is using fingerprint. Geesh! But clearing the credentials worked for me! just updated to lollipop btw.

 

[Brad Scarberry]

Re: disable finger scanner on Note 4

I was able to change it by just going directly to Fingerprint Scanner and turning it off. All choices were available. Nothing grayed out. I'm with TMO, so maybe it is carrier specific.

Posted via the Android Central App

I'm with Tmobile also and I had the same issue. I'm running on the note 4 btw. Clearing credentials worked though.

 

[zen2ster]

The "Clear Credentials" under security is also greyed out.

 

[fahed2000]

The "Clear Credentials" under security is also greyed out.

Try online using the find my phone portal from Samsung and select the unlock remotely. It will remove the lock even if the credentials thing is grayed out

 

[urtechtoday]

hi just un tick everything in security - device administrators then you will be able to change the screen lock.