Note 4 freezing and turning off

[kami8586]

lately my note has turned off and wouldnt turn on. I've had to take out the battery to turn back on.I've already done a wipe cache partition. Any idea?

Posted via the Android Central App

 

[B. Diddy]

How often does it happen? If it's frequent, try booting into Safe Mode to see if it's due to a 3rd party app: Galaxy Note 4 Safe Mode: What you need to know | Android Central

 

[brannan.f]

Take to a Samsung store.

Posted via the Android Central App

 

[Androidprodigy]

Did you recently update?

 

[kami8586]

Sorry for the late response, currently at work. But I have updated to lollipop on Verizon when it came out. About a day later after the update, I did a factory reset. Everything seemed fine but this has happened the second time in less than a week. I'm going to try the "safe mode" when I get home. I've never done that, but does the phone tell me something is wrong in safe mode? It's not like it happens all of the time. Also, if I take it to the s store in best buy, how are they going to "diagnose" the issue if it doesn't happen all of the time?

Posted via the Android Central App

 

[B. Diddy]

The phone won't tell you if something is wrong in Safe Mode--instead, Safe Mode might result in the absence of a problem. Since it's preventing 3rd party apps from starting, the problem should go away if it's due to a 3rd party app.

 

[kami8586]

So I would have to use my phone for however long until it just turns off? If so I have apps that I normally use!

Posted via the Android Central App

 

[B. Diddy]

Granted, Safe Mode isn't the easiest way to diagnose something, especially if it's a problem that occurs only infrequently. If the shutoffs are occurring every 1-2 days, then see if you can run Safe Mode for that length of time to see if it shuts off on its own again. But if it occurs once a week or so, then it's not as feasible.