My boyfriend has had a Note 4 since it's launch. He experiences completely stupid problems like dropped calls, getting text messages multiple times, or sometimes both not at all. He's done battery pulls, I've clear his cache for him, done factory resets, all of it. AT&T says it's probably because he is under coverage of two different towers where he uses his phone the most, but my s5 is fine at his house and he still has problems even in high coverage areas. He doesn't think that it's his phone but I beg to differ. So basically I know the answer is to get a new phone, but just wanted to validate how many other people have had issues with their Note 4's. Is this a widespread issue?
Posted via the Android Central App
If he's is in an area where the phone is constantly trying to hand back and forth between cells this could very well be the cause, especially after the foliage begins to bud on trees. Doesn't matter the carrier . Very low signal strength areas are more adversely affected by environmental conditions than stronger areas . There's a whole lot of "talking" between the cells and the phone, the phone is trying to kick on to the best signal, both of which are seamless at 70mph going down the interstate but when standing still are can be a BIG problem. I left Verizon for that very reason because no matter the phone I was stuck between 2 cells and constantly having problems.
That being said, some phones are affected worse than others so I agree with the above that in this case AT&T should attempt to replace his phone either with another Note4 or another model, especially since its happening in strong signal areas as well. That is definitely the phone. Have you tried power off the phone, pull the SIM card, power the phone on for at least a minute without the card, power down, put the card back, power back up? I didn't see it specially mentioned.
If they're like Verizon was with me, he'd be better off to just switch carriers to a better reception one . I fought a losing battle for years. It's a long story but to sum it up I spoke or wrote back and forth with many from the 611 reps all the way up the corporate ladder and it was a decision by a vice president way up the food chain that decided adding more signal to a city of only 14k residents wasn't cost effective, that letting us leave after they shut 3 cells down in the city was more profitable than upgrading them to current standards or adding a cell I the center of town. They lost about 7k+ customers, no biggie when you've got 91+ million.
That all being said, if he can recoup his money and there's a better signal with someone else he should switch carriers now rather than hassle with the big blue.
Support Our Troops !!!
<><
Beast Mode 4
gotta love technology even at its worst
Facebook
Twitter
Instagram