Why won't my 2012 VW Routan uconnect download my contacts from my Galaxy Note 4?

[AC Question]

My 2012 VW Routan uconnect won't download my contacts from my Galaxy Note 4.

My Samsung Galaxy Note 4 paired up with my 2012 VW Routan just fine. But I cannot get the uconnect to download my contacts. I tried copying my contacts to the sim card but that didn't work either.

 

[B. Diddy]

Re: My 2012 VW Routan uconnect won't download my contacts from my Galaxy Note 4.

Welcome to Android Central! Did it work before, but then stopped working (like after updating to Lollipop)? Or has it just never worked?

 

[geokar]

Re: My 2012 VW Routan uconnect won't download my contacts from my Galaxy Note 4.

It has never worked.

 

[B. Diddy]

Re: My 2012 VW Routan uconnect won't download my contacts from my Galaxy Note 4.

Open your Contacts app, tap Menu>Contacts to Display. Instead of selecting All Contacts, select Customize, and then select all contact groups you'd like to display (which could be all of them anyway). I found that I had to do this when connecting a Nexus 5 running Lollipop to a 2008 BMW.

 

[geokar]

Re: My 2012 VW Routan uconnect won't download my contacts from my Galaxy Note 4.

Thanks for the info only problem is I don't have any of the options in my contacts app you mentioned. We never had this problem with our Blackberry it only appeared after we upgraded to the Galaxy.

 

[B. Diddy]

Re: My 2012 VW Routan uconnect won't download my contacts from my Galaxy Note 4.

Oh sorry, I'm not too familiar with Samsung's interface. Are there any options anywhere in the Contacts app to select which groups are displayed?

 

[geokar]

Re: My 2012 VW Routan uconnect won't download my contacts from my Galaxy Note 4.

First thanks for your help . I repaired the phone and it down loaded the contacts. But my wife says it's still not working. I haven't had time to try it yet will t you know what I find.