A
AC Question
Locked out of my Galaxy Note 4.....HELP!!
I use the fingerprint scanner to unlock my Galaxy Note 4, for some reason it is not giving me that screen to login, it is asking for my backup password but it always says invalid password. I have tried Android Device manager to reset password, that didn't work. I contacted Samsung, they told me to contact Sprint my carrier. Sprint says the only thing you can do is a factory reset and it will wipe everything off your phone. There has to be another answer somebody please help!! I can't lose all my data!!
I use the fingerprint scanner to unlock my Galaxy Note 4, for some reason it is not giving me that screen to login, it is asking for my backup password but it always says invalid password. I have tried Android Device manager to reset password, that didn't work. I contacted Samsung, they told me to contact Sprint my carrier. Sprint says the only thing you can do is a factory reset and it will wipe everything off your phone. There has to be another answer somebody please help!! I can't lose all my data!!