My fingerprint scanner doesn't recognize my fingerprint on my Note 4, what are my options?

[AC Question]

my fingerprint scanner doesnt recognize my fingerprint on my note 4

it doesn't give me the option to swipe my finger it ask for a backup password but it doesn't take my password , I've tried to restart my phone but no luck . please help ?

 

[Almeuit]

Re: my fingerprint scanner doesnt recognize my fingerprint on my note 4

Hello!
I would try logging into your Google Account on a PC and then go to Android Device Manager (https://www.google.com/android/devicemanager). From there you can setup a new password and GPS/Locate your device.